NHTSA ID Number: 10133177
Manufacturer Communication Number: TSBELE128_R2
TSB/Document Date: 2018-04-16
Summary
TSB - AUDIO SOFTWARE UPGRADE - This bulletin has been revised and is no longer a Service Action. This bulletin provides the procedure to upgrade the audio software on some 2015MY Soul (PS), Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa) vehicles to incorporate Bluetooth and Voice Recognition improvements.
GROUP
ELE
MODEL
2015MY
Multiple Models
NUMBER
128 (Rev 2, 3/7/2018)
DATE
March 2017
TECHNICAL SERVICE BULLETIN
AUDIO SOFTWARE UPGRADE
SUBJECT:
NOTICE
This bulletin has been revised and is no longer a Service Action. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to upgrade the audio software on some 2015MY Soul
(PS), Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa) vehicles to incorporate
Bluetooth and Voice Recognition improvements. Follow the procedure outlined in this bulletin
to perform a software update if the following concern(s) have been duplicated and are present
when tested with a second (2nd) non-customer phone:
“Bluetooth audio streaming sound quality is poor.”
“Voice recognition is not accurate for Spanish pronunciation.”
“Unable to make a one-shot call such as ‘Call John Smith at Home’.”
File Under:
Circulate To:
X General Manager
X Service Advisors
X Technicians
X Service Manager
X Parts Manager
X Body Shop Manager Fleet Repair
Page 2 of 6
AUDIO SOFTWARE UPGRADE
SUBJECT:
Software Inspection Procedure:
1. Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
Turn the head unit OFF.
4.
Press and hold preset button “1” and
then preset button “4” and continue to
hold both for five (5) seconds.
NOTICE
If the software version screen is
displayed when pressing and
holding the preset buttons “1”
and “4” only, restart the
procedure from step 1.
5.
Immediately after releasing preset
buttons “1” and “4”, press preset button
“1” four (4) times in a row quickly within
half a second each.
6.
Check the software version and verify
that it matches the versions below:
Model
Current Version
Soul (PS)
Sportage (SL)
Optima (TF, QF)
Forte (YD)
Sorento (XMa)
V1.02, V1.03
V1.03, V1.04
V1.03, V1.04
V1.05, V1.06
V1.04, V1.05
TSB: ELE128 (Rev 2) Multiple Models March 2017
Page 3 of 6
SUBJECT:
AUDIO SOFTWARE UPGRADE
7.
If performing the upgrade using the KDS
AUM, refer to TSB SST041.
8.
With the S/W version screen displayed,
obtain the USB stick labeled 15MY SA
(AUDIO/UVO) (white) from your Service
Manager and insert it in the vehicle’s
USB port.
Images shown are for demonstration only
purposes and will vary by model.
9.
Press the SETUP button.
10. Press preset button “1” to display the
firmware upgrade menu.
TSB: ELE128 (Rev 2) Multiple Models March 2017
Page 4 of 6
AUDIO SOFTWARE UPGRADE
SUBJECT:
11. Once the Firmware upgrade menu is
displayed, press preset button “4” to
update MICOM.
12. In some cases, the firmware upgrade
(1/2) will begin and system will display
the progress on the screen. Once the
upgrade is complete, the head unit will
automatically reset and then turn off.
Monitor this part of the upgrade to
ensure the second upgrade begins (see
step 13 below).
NOTICE
The firmware update will take
approximately three (3) minutes to
complete. Do NOT remove the USB
or turn the radio or vehicle OFF
while the update is in progress.
13. In some cases, the upgrade (2/2) will
automatically begin and system will
display the progress on the screen. Once
the upgrade is complete, the head unit
will automatically reset and then turn off.
On other vehicles, the upgrade (2/2) will
not automatically begin. Turn off the
head unit, press and hold SEEK DOWN
V and then press SETUP and continue to
hold both for two (2) seconds or more
and then release.
The upgrade will proceed to “Format →
Font → BT → DSP → VG → VR”.
NOTICE
The update will take approximately
twenty (20) minutes to complete.
Other services can be performed
while the system upgrade is in
progress. Do NOT remove the USB
or turn the radio or vehicle OFF
while the update is in progress.
TSB: ELE128 (Rev 2) Multiple Models March 2017
Page 5 of 6
AUDIO SOFTWARE UPGRADE
SUBJECT:
Once the update is complete, the screen
as shown will be displayed (Update
Complete). Press the power button to
restart the unit.
Verify that the software upgrade is
sucessful by checking the software
version by following software inspection
procedure steps 3 to 6 on page 2 of this
bulletin. If update is not successful,
restart the procedure from step 3.
Model
New Version
Soul (PS)
Sportage (SL)
Optima (TF, QF)
Forte (YD)
Sorento (XMa)
V1.05
V1.08
V1.07
V1.09
V1.07
16. Reprogram the customer’s radio presets
if necessary.
17. Pair a phone and make a call confirming
Bluetooth is operational. Delete phone
from system after testing.
18. Use voice recognition to pull up a radio
station and confirm voice recognition is
operational.
19. Help or advise customer that they should
delete phone pairings and re-pair all
phones.
TSB: ELE128 (Rev 2) Multiple Models March 2017
Page 6 of 6
AUDIO SOFTWARE UPGRADE
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Soul (PS)
June 16, 2014 to January 12, 2015
Sportage (SL)
June 2, 2014 to January 12, 2015
Optima (TF)
April 28, 2014 to December 12, 2014
Forte (YD)
April 11, 2014 to January 5, 2015
Optima (QF)
May 1, 2014 to February 20, 2015
Sorento (XMa)
February 1, 2014 to December 10, 2014
REQUIRED PART:
Part Name
Description
Software Upgrade
USB Drive
Figure
Comments
This software upgrade can
also be performed using
KDS and AUM.
15MY SA
(AUDIO/UVO)
Additional USB drives
are not available.
WARRANTY INFORMATION:
N Code: M41 C Code: ZZ9
Model
Claim
Type
Causal
P/N
Soul (PS)
96160
B2020CA
Sportage (SL)
96174
3W000
Optima (TF)
96174
2T100
W
Forte (YD)
96174
A7900
Optima (QF)
96160
2T000
Sorento (XMa)
96174
1UAA0
Qty.
Repair
Description
Labor
Op Code
Op
Time
Replacement
P/N
Qty.
0
Audio Software
Upgrade
28325F22
0.3
M/H
N/A
0
TSB: ELE128 (Rev 2) Multiple Models March 2017
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TSB/Document ID: TSBELE128_R2
Replacement Service Bulletin Number:
MFR Communication Date: 2018-03-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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