NHTSA ID Number: 10132479
Manufacturer Communication Number: L-SB-0124-17_Rev
TSB/Document Date: 2018-04-02
Summary
TSB: REVISION NOTICE September 20, 2017 Rev1: ? Applicability has been updated to include 2018 model year NX 300 and NX 300h vehicles. ? The Introduction and Software Information sections have been updated. Any previous printed versions of this bulletin should be discarded. Some 2018 model year Lexus
vehicles are equipped with an eOwner?s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software has been installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin.
L-SB-0124-17
Rev1
May 9, 2017
eOwner's Manual (eOM) Installation
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
LC500, LC500H, NX300,
NX300H
ADDITIONAL INFORMATION
REVISION NOTICE
September 20, 2017 Rev1:
Applicability has been updated to include 2018 model year NX 300 and NX 300h vehicles.
The Introduction and Software Information sections have been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2018 model year Lexus vehicles are equipped with an eOwner’s Manual (eOM), which is
installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS),
follow the instructions contained within the Software Confirmation section of this bulletin to
ensure that the software has been installed correctly. If it is found that the software is not installed
correctly, proceed to the Software Installation section of this bulletin.
It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the
Software Confirmation section of this bulletin to determine whether or not the software is already
installed. If the software is not installed, proceed to the USB Drive Preparation and Software
Installation sections of this bulletin.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2017 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 5
L-SB-0124-17
Rev1
May 9, 2017
Page 2 of 5
eOwner's Manual (eOM) Installation
Required Tools & Equipment
REQUIRED MATERIALS
QTY
Blank USB Drive w/Storage Capacity of 256MB or Greater
1
NOTE
The USB drive MUST meet the following specifications:
USB communication formats: USB 2.0 HS (480 Mbps) and FS (12 Mbps)
File formats: FAT 16/32
Correspondence class: Mass storage class
Software Information
MULTIMEDIA TYPE
eOM Installation Files
eOM Removal Files
MODEL
MULTIMEDIA FILE NAME
LC 500/500h
18LC_eOM_Installation.zip
NX 300
18NX_eOM_Installation.zip
NX 300h
18NXh_eOM_Installation.zip
All
eOM_Removal.zip
NOTE
The zip file MUST be extracted to the USB drive. Do NOT copy the zip file to the USB drive.
The USB drive MUST ONLY contain four installation files OR four removal files (the same drive
CANNOT be used for both).
The USB drive MUST NOT contain ANY other files.
The software CD that is stored with the printed Owner’s Manual is included as a backup copy,
which is intended for customer use.
© 2017 Lexus, a division of Toyota Motor Sales, USA
L-SB-0124-17
Rev1
May 9, 2017
Page 3 of 5
eOwner's Manual (eOM) Installation
Software Confirmation
1. Cycle the ignition switch to “IG-ON.”
2. Once the head unit is booted up, press the
Menu button and use the touchpad to
navigate to “INFO.”
Figure 1.
3. Select eOwner’s Manual from the bottom left
side of the screen. The eOM should launch.
Figure 2.
Figure 3.
NOTE
If the screen to the right appears, eOM
software is NOT installed. Proceed to USB
Drive Preparation and then
Software Installation.
USB Drive Preparation
1. Select the appropriate download link from the Software Information section of this bulletin and
save the zip file to your computer’s desktop.
2. Insert a blank USB drive with a capacity of 256MB or greater into your computer.
© 2017 Lexus, a division of Toyota Motor Sales, USA
L-SB-0124-17
Rev1
May 9, 2017
Page 4 of 5
eOwner's Manual (eOM) Installation
USB Drive Preparation (Continued)
3. Right click the zip file that you downloaded to
your desktop, click “Extract All,” and then
click Extract.
Figure 4.
4. Navigate to and open the extracted folder, which will have the same title and be in the same
location as the zip file.
5. Open the USB drive and copy the four files
from the extracted folder to the blank
USB drive.
Figure 5.
NOTICE
Do NOT open the four files from the
extracted folder. Opening will damage
the files.
6. Delete files from desktop.
© 2017 Lexus, a division of Toyota Motor Sales, USA
L-SB-0124-17
Rev1
May 9, 2017
Page 5 of 5
eOwner's Manual (eOM) Installation
Software Installation
1. Insert the USB drive into either USB port under the armrest.
NOTE
Refer to the Software Information section of this bulletin for the installation and removal files.
2. Perform steps 1 – 3 from the Software
Confirmation section of this bulletin. Once the
USB drive is inserted, an install prompt will
appear. Click Yes.
Figure 6.
3. Once the process is complete, click OK.
Figure 7.
NOTE
The eOM should automatically launch following the software installation. If the eOM does
NOT launch, repeat the installation process, ensuring to follow each step carefully.
If the eOM does NOT install properly after the second attempt, diagnose the vehicle using
the Repair Manual.
Software Removal
Software removal steps are the same as
software installation steps, except that the screen
to the right will appear in place of Figure 6 when
the eOM removal USB drive is inserted.
Figure 8.
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TSB/Document ID: L-SB-0124-17_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2017-09-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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