Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

VMIQ FIRMWARE UPGRADE FOR CHRYSLER PACIFICA
ASSEMBLY AREA

N/A

ENGINEER

Mark Miller

MODEL

2017, 2018 Chrysler Pacifica

STATION #

N/A

RELEASE SIGNATURES
TITLE

SIGNATURE

DATE

TECHNICAL SUPPORT

David Hagstrom

3/15/18

MANUFACTURING ENGINEER

Mark Miller

3/15/18

DIRECTOR OF
MANUFACTURING
ENGINEERING

Brian Mark

3/15/18

DIRECTOR OF DESIGN
ENGINEERING

Steve Ungetheim

3/15/18

REVISION HISTORY
AUTHOR

DESCRIPTION OF CHANGE

David Hagstrom

[Initial Release]

TS-WI-0256
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REV

A

RELEASED

ECO#

3/15/18

n/a

Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

TOOLS REQUIRED

Laptop with VMIQ service tool loaded

Mini USB cable

SCOPE
VMI Chrysler Pacifica minivans, manufactured prior to 3/14/2018, may have firmware in the VMIQ
that might allow the sliding door on either side to be non-responsive when actuated through any
electrical input. This behavior can only be reproduced as an electrical signal is sent to the door at
the same time as the OEM BCM (instrument panel) and the door operator module are shutting
down. The sliding doors will return to normal operation once the OEM BCM is allowed to reset.
Manual operation of the sliding doors is not affected. This firmware upgrade release is meant to
remove the window in the programming that makes this behavior possible.

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Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

SPECIAL INFORMATION

You will need the newest version of the VMIQ service tool software loaded on your computer.
You can find the file for download at www.vmivans.com.
Select: Dealer Login > Dealer Portal > Explore The Portal button
Login using your username and password
Select: Technical Support tab > VMIQ_Tools_Firmware > VMIQ Support > Firmware Updates >
VMIQ Service Tool_Setup ver 1.0.0.XX.zip
Contact VMI Technical Support at 1-800-488-9082 to verify that you have the newest version
firmware.

1. Locate and remove plastic
snap cover on top of the VMIQ
housing to expose the reset
button and the USB
connection.

FLASHING LED
STATUS LIGHT

PLASTIC SNAP ON COVER

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Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

2. Connect computer to USB port
using the Mini USB Cable.

MINI USB CONNECTION
RESET BUTTON

UPGRADE FIRMWARE ON VMIQ BOX

Before you begin loading new firmware, make sure the USB is connected to the VMIQ and that
the red LED on the VMIQ board is flashing. The easiest way to accomplish this is to have the
vehicle ignition in the “ON” position or to push the reset button on the VMIQ box.

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Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

1. Locate and double-click on the
VMIQ service tool icon on your
computer desk top.

2. On the main menu, click on
the: “Enter Bootloader Mode
And Load Firmware Update”
button.
If you are not ready and
choose Exit, you will return to
the previous screen.

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Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

3. Before proceeding, you will be
asked if you wish to continue.
If you are ready click “Yes.”

CAUTION: Once you have clicked
“Yes,” you will be entering the
Bootloader mode, and you will
erase the existing firmware.
4. If you are not ready and chose
“No,” you will be returned to
the previous screen.

5. Locate the folder where your
upgraded hex file is located.
Highlight it and click “Open.”

*CRITICAL*
Please ensure you select the
correct file for your application.
Chrysler Pacifica (RU)
The hex file will automatically start
downloading to the VMIQ.

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Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

The download process will take
approximately 2 minutes to
complete.
6. When the download is
complete, exit out to the main
menu by clicking on the “x” in
the upper right hand corner of
the message box. Press the
reset button on the VMIQ.

*CRITICAL*
IF the bar does not turn
completely green and/or this
screen does not pop up
documenting the file has fully
transferred (Re-flash Complete),
disconnect the tool from the
VMIQ and restart the process.

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Vantage Mobility International
Field Instructions for Upgrading VMIQ in Chrysler Pacifica with
Intermittent, Non-responsive Sliding Door

Document Number: TS-WI-0257

Exit out of the system or go on to
step #7.
7. To connect to the van and
confirm the firmware version
click on “Connect to VMIQ in
Vehicle.”
Click on the Diagnostic Data
tab to confirm that the
firmware you have loaded is
correct.
Chrysler Pacifica should be
version 2.0.3.
Then click close and exit.
Note the update on the front
cover sticker.

This document may not be reproduced without permission. Check all hard copies against the
current electronic version in the Document Control System before using. Destroy promptly
thereafter.
Do not use draft, archived, or obsolete revisions.

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