SERVICE PROCEDURE
G-12528
DECEMBER 2012
SUBJECT:

NONCOMPLIANCE RECALL
SCBA 7 degree passenger seats on certain
DuraStar® and WorkStar® models built 26 April
2011 through 19 December 2011 with feature code
16JAJ

DEFECT DESCRIPTION
The front passenger seat may not conform to Federal Motor Vehicle Safety
Standard No. 207, S4.2 General Performance Requirements. A seat that does
not conform to all requirements of FMVSS 207 may not protect the occupant
sufficiently in the event of a crash resulting in possible injury or death.

MODELS INVOLVED
This Noncompliance Recall involves certain DuraStar® and WorkStar® models
built 26 April 2011 through 19 December 2011 with feature code 16JAJ (SCBA 7
degree passenger seats). Refer to the following VIN list for suspect population:
CH562118, CH635110, CJ102902, CJ547246, CJ581526, CJ629123, and
CJ629123.

PARTS INFORMATION
NOTE: The scope of this campaign is very narrow, in that it affects only 7
vehicles. Vehicle owners have been asked to call their dealers to make an
appointment prior to coming in for this repair. In order to properly manage
the inventory available to complete this repair on all vehicles,
DO NOT pre-order seat rail kits for inventory and only order rail kits when
customer repair request is confirmed. This will allow seat rail kits to be
available for each dealer when a customer requests the repair.

Part Number
2510349C91

VEHICLE RECALL G–12528

Part Description
Seat Rail Kit

Quantity
1

1

SERVICE PROCEDURE
WARNING! PARK VEHICLE ON HARD FLAT SURFACE, TURN THE ENGINE
OFF, SET THE PARKING BRAKE AND BLOCK THE WHEELS TO PREVENT
THE VEHICLE FROM MOVING IN BOTH DIRECTIONS. FAILURE TO DO SO
MAY RESULT IN PROPERTY DAMAGE, PERSONAL INJURY AND/OR
DEATH.
WARNING! ALWAYS WEAR SAFE EYE PROTECTION WHEN PERFORMING
VEHICLE MAINTENANCE. FAILURE TO DO SO MAY RESULT IN SERIOUS
EYE INJURY.
1. Park vehicle on flat surface with wheels straight ahead.
2. Shift transmission to park or neutral and set parking brakes.
3. Install wheel chocks.

Figure 1. Seat Mounting Adapter.
1. 5/16” washer head locknut (4)

4. Loosen and remove four washer head locknuts (Figure 1, Item 1) securing
seat slide rails to seat mounting adapter and remove seat.

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Figure 2. Seat Riser Box.
1. Bolt (4), nut (4), and washer (4)

5. Loosen and remove four bolts, four nuts, and four washers (Figure 2, Item 1)
securing seat mounting adapter to riser box. Discard bolts, nuts, and
washers.
6. Loosen and remove bolts securing seat slide rail assembly to bottom of seat
frame. Discard seat slide rail assembly.

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Figure 3. Seat Rail Assembly and Mounting Holes.
1. Handle at front of seat (2)
2. Mounting hole (4)

7. Position new seat slide rail assembly to seat. Install 5/16”-18” x 1” bolts and
tighten to 17 lb-ft (23 N·m). Refer to Figure 3 for correct handle

orientation and slide rail assembly mounting holes.

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Figure 4. Seat Riser Box.
1. 5/16”-18” x 1” washer head bolt (4)

8. Position new seat mounting adapter to riser box and insert four supplied
5/16”-18” x 1” washer head bolts (Figure 4, Item 1).

Figure 5. Seat Riser Box.
1. Heavy washer and 5/16” washer head locknut (4)

9. Place four supplied heavy washers and 5/16” washer head locknuts
(Figure 5, Item 1) onto bolts installed in Step 8 and tighten to 17 lb-ft
(23 N·m).

VEHICLE RECALL G–12528

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Figure 6. Seat Mounting Adapter.
1. 5/16” washer head locknut (4)

10. Position seat to insert slide rail assembly mounting studs through holes in
seat mounting adapter. Install four 5/16” washer head locknuts
(Figure 6, Item 1) and tighten to 17 lb-ft (23 N·m).
11. Remove wheel chocks.

END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation Number

Description

Time

A40-12528-1

Replace seat slider rail and mounting adapter

0.7 hr

CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.

VEHICLE RECALL G–12528

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ADMINSTRATIVE/DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 12528.
It is important that the coding be completed properly to assist in processing the
warranty claim. Complete instructions will be found in the Warranty Policy
Manual, Section 7.1.8.
As with all claim submission, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (bag of cable tie straps, roll of
wire, barrel of oil, tube of silicone, etc.) should be prorated for the cost of the
individual pieces/amount used during each repair.

UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
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transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.

VEHICLE RECALL G–12528

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EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.

NAVISTAR, INC

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