SERVICE PROCEDURE
13503
MAY 2013
SUBJECT:

EMISSIONS RECALL
Recalibration on certain PayStar®, ProStar®,
TranStar®,
and
WorkStar®
models
built
28 September 2010 through 15 January 2013 with
certain 2010, 2011, and 2012 model year
MaxxForce® 11 engines.

DEFECT DESCRIPTION
Certain 2010, 2011, and 2012 model year MaxxForce® 11 engines do not meet
EPA emissions requirements. This recall involves installing an updated engine
control module (ECM) calibration to bring the engine within the emissions limit as
specified in the engine certification.

MODELS INVOLVED
®
®
®
®
This emissions recall involves PayStar , ProStar , TranStar , and WorkStar
models built 28 September 2010 through 15 January 2013.

PARTS INFORMATION
No parts are required for this recall.

SERVICE PROCEDURE
WARNING! PARK VEHICLE ON HARD FLAT SURFACE, TURN THE ENGINE
OFF, SET THE PARKING BRAKE AND BLOCK THE WHEELS TO PREVENT
THE VEHICLE FROM MOVING IN BOTH DIRECTIONS. FAILURE TO DO SO
MAY RESULT IN PROPERTY DAMAGE, PERSONAL INJURY AND / OR
DEATH.
WARNING! IF THE VEHICLE MUST BE RAISED, DO NOT WORK UNDER THE
VEHICLE SUPPORTED ONLY BY JACKS. JACKS CAN SLIP OR FALL OVER,
POTENTIALLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY
AND / OR DEATH.

VEHICLE RECALL 13503

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WARNING! ALWAYS WEAR SAFE EYE PROTECTION WHEN PERFORMING
VEHICLE MAINTENANCE. FAILURE TO DO SO MAY RESULT IN PERSONAL
INJURY AND / OR DEATH.
WARNING! ALLOW COMPONENTS IN ENGINE COMPARTMENT TO COOL
BEFORE SERVICING ENGINE OR VEHICLE. FAILURE TO DO SO MAY
RESULT IN PROPERTY DAMAGE, PERSONAL INJURY AND / OR DEATH.
WARNING! KEEP FLAMES OR SPARKS AWAY FROM VEHICLE AND DO
NOT SMOKE WHILE SERVICING THE VEHICLE’S BATTERIES. BATTERIES
EXPEL EXPLOSIVE GASES. FAILURE TO DO SO MAY RESULT IN
PROPERTY DAMAGE, PERSONAL INJURY, AND / OR DEATH.
WARNING!
REMOVE THE GROUND CABLE FROM THE NEGATIVE
TERMINAL OF THE BATTERY BOX BEFORE DISCONNECTING ANY
ELECTRICAL COMPONENTS. ALWAYS CONNECT THE GROUND CABLE
LAST. FAILURE TO DO SO MAY RESULT IN PROPERTY DAMAGE,
PERSONAL INJURY, AND / OR DEATH.

1. Verify engine control module (ECM) has latest software by referring to vehicle
calibration scorecard on International® Service PortalSM system.
a. If calibration scorecard indicates calibration is not current and engine
must be reprogrammed, proceed to Step 2.
b. If calibration scorecard indicates calibration is current, engine does not
need to be reprogrammed. Dealers and customers operating in
California must proceed to Step 4. No further action is required for
dealers and customers operating outside California.

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2. ECM programming method for 2010, 2011, and 2012 MaxxForce® 11 engines
is to use NETS or Auto Upgrade.
a. For instructions, refer to IK2600010 – NETS Programming and
Troubleshooting Guide. Use Update to Latest Calibration
programming option, or IK2600082 – Auto Upgrade Programming
Instructions.
b. These articles provide general information about each
programming method and software, with links to specific
instructions for each.
NOTE: If Auto Upgrade functionality is not available, use NETS.
3. If additional assistance is needed, contact Vehicle Programming by creating
an iKNow case file or calling 1-800-336-4500, and selecting options 3, 1, 1.

Additional Requirements for Dealers and Customers Operating in California
Note: The following step is required only for dealers and customers operating in
the state of California.
4. After completing this recall, dealer must fill out salmon-colored Proof of
Correction certificate and provide a copy to customer.
a. Use either Figure 1 (certificate to print on white paper) or Figure 2
(certificate to print on salmon-colored paper) to print DMV
certificates.

VEHICLE RECALL 13503

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Figure 1. DMV Certificate, Salmon (Print on 8.5 x 11 inch White Paper).

Figure 2. DMV Certificate, White (Print on 8.5 x 11 inch Salmon Paper).

END OF SERVICE PROCEDURE

VEHICLE RECALL 13503

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LABOR INFORMATION
Operation Number

Description

Time

A40-13503-1

Recalibrate ECM

0.4 hrs

CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.

ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Emissions Recall 13503.
It is important that the coding be completed properly to assist in processing the
warranty claim. Complete instructions will be found in the Warranty Policy
Manual, Section 7.1.8.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, a barrel of oil, or a tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.

VEHICLE RECALL 13503

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UNITED STATES AND POSSESSIONS
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
VEHICLE RECALL 13503

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transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.

NAVISTAR, INC

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