NHTSA ID Number: 10130696
Manufacturer Communication Number: Campaign Circula
TSB/Document Date: 2018-04-02
Summary
Emissions Service Action: The vehicle?s engine management software has been improved to assure the vehicle?s tailpipe emissions are optimized and operating efficiently.
IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.
Emissions Service Action
Code: 23O6
Subject:
Certain 2010-2014 Volkswagen
Vehicles with 2.0L TDI® Clean Diesel Engine
ECM Software Update
April 07, 2015
Problem Description
The vehicle’s engine management software has been
improved to assure the vehicle’s tailpipe emissions are
optimized and operating efficiently. Under certain
operating conditions, the earlier strategy may have
increased the chance of the vehicle’s MIL light
illuminating. If the MIL illuminates for any reason, the
vehicle will not pass an IM emissions inspection in some
regions.
Corrective Action
Install updated ECM software.
Affected Vehicles
U.S.A. and CANADA:
2010-2014 Beetle, Beetle Convertible, Jetta, Golf,
Jetta SportWagen/Golf Wagon
with 2.0L TDI® Clean Diesel engine
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
Owner Notification Mailing
On or about April 07, 2015, the owner mailing will take
place. A sample copy of the owner letter is enclosed.
Requirements for Emissions Campaigns Having
Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department
of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMISCAVWAU). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal at
www.vwhub.com.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified with
a campaign completion label (part number CAMP 010
000). Labels can be ordered at no cost online via the
Compliance Label Ordering portal at www.vwhub.com.
NOTE:
•
•
•
•
Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.
Inventory Vehicle Open Campaign/Action Report
(VIM)
On or about April 07, 2015, affected vehicles will be listed
on the Inventory Vehicle Open Campaign Action report
under My Dealership Reports (found on www.vwhub.com
& VIM). A list will not be posted for dealers who do not
have any affected vehicles.
Parts Information and Allocation
This action is a software update only; no parts are
required.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 1 of 15
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.
Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:
23O6 (Letter O, not number zero)
0099
Parts Manufacturer
Removed part: Use vendor code WWO
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check/Updated software present, no further work required
Repair operation:
0183 00 99
20 T.U.
2360 25 99
50 T.U.
OR
Update ECM software.
Repair operation:
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 2 of 15
Customer Letter Example (United States – 49 states)
Subject:
Emissions Service Action 23O6 – ECM Software
Certain 2010-2014 Model Year Volkswagen Vehicles Equipped with a 2.0L TDI® Clean Diesel Engine
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency, we are informing you of our decision to conduct an emissions service action on
certain 2010-2014 model year Volkswagen vehicles equipped with a 2.0L TDI® Clean Diesel engine. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue, and
what will we do?
The vehicle’s engine management software has been improved to assure your vehicle’s
tailpipe emissions are optimized and operating efficiently. Under certain operating
conditions, the earlier strategy may have increased the chance of the vehicle’s MIL light
illuminating. If the MIL illuminates for any reason, your vehicle will not pass an IM
emissions inspection in some regions.
To address this issue, your authorized Volkswagen dealer will update the ECM software in
your vehicle. This work will take about one hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the ECM
to original factory specifications is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (23O6)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at www.vw.com and
enter your Vehicle Identification Number (VIN). As always, if you have any questions or if
you need additional assistance, please contact Customer CARE or your authorized
Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 3 of 15
Customer Letter Example (United States – California)
Subject:
Emissions Service Action 23O6 – ECM Software
Certain 2010-2014 Model Year Volkswagen Vehicles Equipped with a 2.0L TDI® Clean Diesel Engine
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision to
conduct an emissions service action on certain 2010-2014 model year Volkswagen vehicles equipped with a 2.0L
TDI® Clean Diesel engine. Our records show that you are the owner of a vehicle affected by this action.
What is the issue, and
what will we do?
The vehicle’s engine management software has been improved to assure your vehicle’s
tailpipe emissions are optimized and operating efficiently. Under certain operating
conditions, the earlier strategy may have increased the chance of the vehicle’s MIL light
illuminating. If the MIL illuminates for any reason, your vehicle will not pass an IM
emissions inspection in some regions.
To address this issue, your authorized Volkswagen dealer will update the ECM software in
your vehicle. This work will take about one hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the ECM
to original factory specifications is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Important information for
California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you renew
your vehicle registration. Therefore, please make sure that this campaign is completed
prior to the renewal of your vehicle registration, and that you furnish proof of
completion to the Department of Motor Vehicles (DMV) in the form of a copy of the
dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain this
from your dealer after the campaign has been completed. Please retain the signed “Proof
of Correction Certificate” with your vehicle records. DO NOT MAIL THIS FORM to the
DMV, unless requested.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (23O6)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at www.vw.com and
enter your Vehicle Identification Number (VIN). As always, if you have any questions or if
you need additional assistance, please contact Customer CARE or your authorized
Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 4 of 15
Customer Letter Example (CANADA)
Subject:
Emissions Service Action 23O6 – ECM Software
Certain 2010-2014 Model Year Volkswagen Vehicles Equipped with a 2.0L TDI® Clean Diesel Engine
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain 20102014 model year Volkswagen vehicle equipped with a 2.0L TDI® Clean Diesel engine. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue, and
what will we do?
The vehicle’s engine management software has been improved to assure your vehicle’s
tailpipe emissions are optimized and operating efficiently. Under certain operating
conditions, the earlier strategy may have increased the chance of the vehicle’s MIL light
illuminating. If the MIL illuminates for any reason, your vehicle will not pass an IM
emissions inspection in some regions.
To address this issue, your authorized Volkswagen dealer will update the ECM software in
your vehicle. This work will take about one hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the ECM
to original factory specifications is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service. On or about April 07, 2015 the
necessary repair instructions will be available to your authorized Volkswagen dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen Canada
Attn: Customer Relations (23O6)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
www.vw.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 5 of 15
Campaign Work Procedure
23O6 Emissions Service Action
Required Tools:
•
VAS 6150C Scan Tool (or equivalent)
•
INC-940 Battery Charger (or
equivalent)
Required Parts:
NONE – Software update only
Work Procedure
TIP
If Campaign Completion label is present,
no further work is required
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order
⇐ Ensure that the Status is “Open”
⇐ Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 6 of 15
Section B – Update ECM Software
NOTE
Prior to launching VAS Diagnostic Device application and starting control module update process, confirm
tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent
control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure:
•
Connect the tester using an Ethernet “hard line” cable between the tester and the on-line network.
DO NOT USE WI-FI.
•
Connect a USB cable between the transmitter head and the tester. Failure to do so may lead to
errors during the flash procedure.
•
DISABLE BLUETOOTH and ensure that the tester is NOT communicating via Bluetooth as
the Bluetooth protocol is not a robust data transfer environment for the flash process. DO
NOT USE BLUETOOTH for flashing. Control module failures caused by flashing via
Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under no
circumstances should they be used on battery power alone during the programming procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for the
duration of the programming, to ensure the battery state of charge remains above 12.5 volts during the
update process. If the battery drops below 12.5 volts, the programming could fail which may result in
damage to the control module.
The technician should verify the vehicle voltage prior to starting the update process, and should monitor
the voltage for the duration of the update.
Control modules damaged by insufficient voltage will not be covered.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away
from Radiator Fan(s) during Update Process!
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2015
23O6/D8 Page 7 of 15
SVM Update Instructions
•
Switch the ignition OFF.
•
Switch off the headlights, radio, HVAC,
and all other battery consumers.
•
Open the hood.
•
If necessary, open/remove the battery
cover.
•
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Click on the (+) Plus Sign
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TSB/Document ID: Campaign Circula
Replacement Service Bulletin Number:
MFR Communication Date: 2015-04-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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