Customer Satisfaction Program
17429 Monroney Window Label Incorrectly Lists Rear Vision
Camera
Reference Number:
Attention:

Release Date:
Revision:

N172126730

December 2017
00

This program is in effect until December 31, 2019.
GM will change the status of involved vehicles to “Closed” on the Investigate Vehicle History screen in
GM Global Warranty Management system approximately 1-2 days after letters are mailed.

Make
Chevrolet

Model
Silverado HD Crew Cab

Model Year
From
To
2017
2017

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2017 model year Chevrolet Silverado 3500HD Crew Cab vehicles were delivered to customers
with an inadvertent window label error incorrectly indicating that the vehicle had a rear vision camera.
General Motors is providing customers with a corrected window label.

Parts
No parts are required.
Warranty Information
No Labor Code required.
Note: Customers of involved vehicles will receive a customer letter and replacement window label via mail delivery. GM
will change the status of involved vehicles to “Closed” on the Investigate Vehicle History screen in GM Global Warranty
Management system approximately 1-2 days after letters are mailed. Reference the Customer Notification section and
the attached template copy of a customer letter included with this bulletin.
Service Procedure
No Service Procedure required.
Note: Customers of involved vehicles will receive a customer letter and replacement window label via mail delivery.
Reference the Customer Notification section and copy of customer letter included with this bulletin. GM will change the
status of involved vehicles to “Closed” on the Investigate Vehicle History screen in GM Global Warranty Management
system approximately 1-2 days after letters are mailed.
Dealer Responsibility
All new vehicles in dealers' possession and subject to this program must be held until the replacement label is affixed to
the vehicle per this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not
delivered to customers, dealer-traded, released to auction, or used for demonstration or any other purpose until the
replacement label has been affixed to the vehicle.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified upon release of this bulletin. The vehicle can be re-certified for sale within the CPOIS system,
once the field action is closed in the Global Warranty Management system. GM will change the status of involved vehicles
to “Closed” on the Investigate Vehicle History screen in GM Global Warranty Management system approximately 1-2
days after letters are mailed.
Dealers are to provide corrected labels under this program at no charge to customers, regardless of mileage, age of
vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. A copy of the
customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.

Copyright 2017 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
17429 Monroney Window Label Incorrectly Lists Rear Vision
Camera
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
17429 Monroney Window Label Incorrectly Lists Rear Vision
Camera
December 2017
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
General Motors has discovered an inadvertent error on the window label of your 2017 model year Chevrolet Silverado
3500HD Crew Cab. The label incorrectly referenced a rear vision camera, which is not included on this vehicle. Please
note that the pricing for this vehicle did not include a rear vision camera.
Nevertheless, your satisfaction with your Silverado 3500HD Crew Cab is very important to us, so we want to make you
aware of this situation. General Motors is providing you with a corrected window label for your vehicle. Please discard
the original, incorrect window label to avoid any possible confusion in the future and retain the enclosed label for future
reference. Please do not sell or transfer the vehicle with the original window label containing the incorrect information.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your Chevrolet Silverado 3500HD Crew Cab
provides you many miles of enjoyable driving.

Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
17429

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4639
URGENT - DISTRIBUTE IMMEDIATELY
Date:

December 18, 2017

Subject: 17429 - Customer Satisfaction Program
Monroney Window Label Incorrectly Lists Rear Vision Camera
Models: 2017 Chevrolet Silverado HD Crew Cab
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program 17429 today. The
total number of U.S. vehicles involved is 250. Customers of involved vehicles
will receive a new label enclosed with their notification letter; there should not
be any dealer action necessary at this time. Please see the attached bulletin
for details.
Customer Letter Mailing
The customer letter mailing will begin on December 18, 2017. GM will change the
status of involved vehicles to “Closed” on the Investigate Vehicle History screen
in GM Global Warranty Management system approximately 1-2 days after letters
are mailed.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
December 19, 2017. A list of involved vehicles is attached to this message.
According to our records, none of the involved vehicles exist in dealer new
inventory. GM will change the status of involved vehicles to “Closed” on the
Investigate Vehicle History screen in GM Global Warranty Management system
approximately 1-2 days after letters are mailed.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS