Classification:

Reference:

EL15-006o

Date:

NTB15-049o

February 16, 2018

TELEMATICS SERVICE INFORMATION
This bulletin has been amended. Changes have been made throughout.
It is necessary to read the revised procedure(s) in entirety to properly perform the action(s).
Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2016-2018 Altima (L33) – SL with Technology Package
2018 Armada (Y62)
2017-2018 GT-R (R35)
2018 LEAF (ZE1)
2016-2018 Maxima (A36) – Platinum
2017-2018 Murano (Z52) – Platinum
2017 Pathfinder (R52) – SV and Platinum, SL with Tech Package,
SL with Premium Package
2018 Pathfinder (R52) – SL and Platinum, SV with Tech Package
2016-2018 Rogue (T32) – SL
2017-2018 Rogue Hybrid (T32) – SL
2017-2018 Rogue Sport (J11) – SL and SV with Premium Package
2016-2018 Sentra (B17) – SR and SL with Tech Package
2016-2018 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package

SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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Sections in this bulletin:


Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY) – Page 3
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly,
the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.



Turn ON TCU – Page 4



TCU Replacement – Page 10



SOS Light Diagnosis Information – Page 24

Overview of required steps for TCU replacement:
1. Save the VIN DATA using CONSULT-III Plus (C-III plus).
2. Write down the SIM ID number from the original TCU.
3. Remove the original TCU from the vehicle.
4. Write down the IMEI from the original TCU and replacement TCU.
5. Install the replacement TCU in the vehicle.
6. Write the VIN DATA using C-III plus.
7. Some models: perform Manual TCU Configuration.
8. Write down the SIM ID number from the new TCU.
9. Some models: register the Intelligent Keys.
10. Turn ON the TCU
11. Deactivate (unregister) the original TCU, and activate (register) the replacement
TCU by calling 1-844-631-2928. For LEAF vehicles, call 1-800-922-1528.
12. Check TCU cellular reception.

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NTB15-049o

TURNING ON THE TCU DURING PDI
NOTE:


This procedure is for 2016-2017 Applied Vehicles ONLY.



In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.

1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 1a).

Light not
illuminated

NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.



If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.

Figure 1a

If the green light is not illuminated, go to Turn ON
TCU on the next page.

2. After the TCU is turned ON, check whether or not the green light on the SOS button is
illuminated.


If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled.
 Refer to SOS Light Diagnosis Information on page 24.

3. Perform steps to Check TCU Cellular Reception - see page 7.

4 Turn the ignition OFF.

5. Pull OUT the extended storage switch to return the vehicle to shipping mode.

NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be
performed again.

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NTB15-049o

TURN ON TCU

1. Make sure the vehicle is not in shipping mode (shipping mode = extended storage
switch pulled OUT).
If needed, use the following steps to confirm the vehicle is not in shipping mode:
a. Make sure the ignition is OFF.
b. Open the driver’s door and leave it open.
c. Locate the interior fuse panel and remove the cover.
d. Push the white extended storage switch IN.
e. Turn the ignition ON.
f. Turn the ignition OFF.
g. Wait at least 2 seconds, and then turn the ignition ON.
h. Make sure the extended storage warning message is not displayed in the
combination meter/display.

2. Connect the C-III plus VI to the vehicle.

3. Set the parking brake and confirm the ignition is ON.

4. Launch C-III plus on the CONSULT PC.

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NTB15-049o

5. Select Diagnosis (One
System).
Step
5

Figure 1b

6. Select Telematics.

Step
6

Figure 2b

7. Select Work Support.

Step
7

Figure 3b
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NTB15-049o

8. Select TCU ACTIVATE
SETTING.

Step
8
Step
9

9. Select Start.

Figure 4b

10. Select Start.

Step
10

Figure 5b

11. Select ON to turn ON the TCU.
Step
11

12. Make sure Current status is
ON.

On

Step 12; make sure
current status is ON

Step
13

13. Select END.

Figure 6b
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NTB15-049o

Check TCU Cellular Reception

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.

1. Check TCU cellular reception.

Example
Check cellular
reception

Figure 1c

Examples of good reception:

Figure 2c

Examples of no/poor reception:

Figure 3c

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NTB15-049o

2. Press the Info or APPS button.

Figure 4c

EXAMPLE
3. Select NissanConnect Services.

Figure 5c

EXAMPLE

4. Select Connected Search.

Figure 6c

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NTB15-049o

5. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE

Figure 7c

6. Confirm the POI location displays.
EXAMPLE

Figure 8c

7. If the “Connected Search” does not complete successfully:


For an unsold vehicle, call NissanConnectSM Services Powered by SiriusXM at
1-844-631-2928.



If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.

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NTB15-049o

TCU REPLACEMENT
NOTE:


Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.



During this procedure, Intelligent Key Registration must be performed for the
vehicles listed in this table. You MUST have ALL customer keys collected.
2016 – 2018 Altima
2018 Armada
2016 – 2018 Maxima

2017 – 2018 Murano
2017 – 2018 Pathfinder
2018 Rogue

2016 – 2018 Titan / Titan XD

2018.5 Rogue Sport *



The new/replacement TCU must come from Nissan North America parts supply.



Some vehicles require Manual TCU Configuration after replacement. Refer to step
21 on page 16.



The VIN MUST be written to the replacement TCU after installation.

* Intelligent Key Registration is required for 2018.5 Rogue Sport vehicles ONLY. To
determine if your vehicle applies, see step 12 and locate the TCU ID number
(Figure 7d). If the TCU ID number begins with “2047”, all customer keys must be
collected for registration.

Save VIN Data

1. Set the parking brake.

2. Connect the C-III plus VI to the vehicle.

3. Turn the ignition ON.

4. Launch C-III plus on the CONSULT PC.

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NTB15-049o

5. Select Diagnosis (One
System).
Step
5

Figure 1d

6. Select Telematics.

Step
6

Figure 2d

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NTB15-049o

7. Select Work Support.

Step
7

Figure 3d

8. Select SAVE VIN DATA.
Step
8

9. Select Start.
Step
9

Figure 4d

10. Select Start.
Step
10

NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure.

Figure 5d
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NTB15-049o

11. Select End.

Step
11

Figure 6d

Write Original SIM ID Number on the Repair Order

12. Write the original SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 7d.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “Original SIM ID”.

xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx

SIM ID
number

Figure 7d
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NTB15-049o

Remove the Original TCU

13. Remove the TCU from the vehicle. Refer to the Electronic Service Manual (ESM) for
removal information.


For PDF ESM: section AV–Audio, Visual & Navigation System



For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU

Step 14 must be performed AFTER the original TCU is removed from the vehicle and