NHTSA ID Number: 10130490
Manufacturer Communication Number: NTB15-049o
TSB/Document Date: 2018-03-26
Summary
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with a Telematics Communication Unit (TCU). This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
BEFORE the replacement TCU is installed.
14. Write down the following information:
LABEL ON TCU
a) VIN.
b) International
Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the
TCU.
c) IMEI Number of the replacement
TCU.
This number is located on the
TCU.
Figure 8d
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NTB15-049o
Install the New TCU
15. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation
information.
For PDF ESM: section AV–Audio, Visual & Navigation System
For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Write VIN Data
16. Connect C-III plus and navigate to Telematics Work support.
Refer to steps 1-7 on pages 10-12.
17. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not be
saved in step 10, proceed to
Manually Enter VIN Data on
page 20.
Step
17
Step
18
18. Select Start.
Figure 9d
19. Select Start.
Step
19
Figure 10d
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NTB15-049o
20. Select End.
Step
20
Figure 11d
Manual TCU Configuration (some vehicles)
21. If needed, perform Manual TCU Configuration.
The vehicles listed in this table require Manual TCU Configuration.
2018 LEAF
2018 Altima
2018 Pathfinder
2018 Rogue
2018 Maxima
2018.5 Rogue Sport *
2018 Titan / Titan XD
2018.5 Armada *
2018 Murano
* For Rogue Sport and Armada vehicles, Manual TCU Configuration is needed
only if the TCU ID number (see Figure 12d) begins with “2047”.
If the vehicle you are working on is listed in the above table, go to page 21 and
perform Manual TCU Configuration. Then return to step 22 on the next page.
If the vehicle you are working on is not listed in the above table, go to step 22 on the
next page.
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Write New SIM ID Number on the Repair Order
22. Write the new SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 12d.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.
xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
SIM ID
number
Figure 12d
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Intelligent Key Registration (some vehicles)
23. If needed, perform Intelligent Key registration for all customer keys.
The vehicles listed in this table require Intelligent Key registration.
2016 – 2018 Altima
2018 Armada
2016 – 2018 Maxima
2017 – 2018 Murano
2017 – 2018 Pathfinder
2018 Rogue
2016 – 2018 Titan / Titan XD
2018.5 Rogue Sport *
Refer to the C-III plus operations manual for key registration instructions.
If the vehicle you are working on is not listed in the above table, key registration is
not needed.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped)
of NissanConnectSM Services will not function, and DTC B130C will be stored if
Intelligent Key registration is not completed.
* For Rogue Sport vehicles, Intelligent Key Registration is needed only if the TCU ID
number (see Figure 12d) begins with “2047”.
Turn On the TCU
24. Turn ON the TCU.
Refer to TURN ON TCU on page 4.
Before performing step 25 on the next page, make sure:
New / replacement TCU is installed in the vehicle.
WRITE SAVE DATA has been completed.
If needed, Manual TCU Configuration has been performed.
If needed, all customer Intelligent Keys have been registered.
The TCU is turned ON.
IMEI number for original and replacement TCU is written on the repair order.
SIM ID number for original and replacement TCU is written on the repair order.
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NTB15-049o
TCU Registration / Activation
25. Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928.
For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.
During this call:
You will be asked for your name, dealership name, and all of the information
collected.
The agent will unregister the original TCU and register the replacement TCU. If
needed, the agent will call back to confirm TCU registration has completed.
The vehicle may need to be moved outside if the cellular connection is not strong
enough. See Check TCU Cellular Reception on page 7.
NOTE:
The TCU will not be able to communicate with the NissanConnectSM Services
Data Center if step 25 is not completed.
TCU registration does not enroll the customer in NissanConnectSM Services.
TCU Replacement Hours of Operation (Central Time Zone)
Monday thru Friday: 7 A.M. – 10 P.M.
Saturday: 8 A.M. – 5 P.M.
Christmas Eve and New Year’s Eve: 7 A.M. – 7 P.M.
Closed Thanksgiving, Christmas, New Year’s Day.
Check TCU Cellular Reception
26. Perform steps to Check TCU Cellular Reception - see page 7.
27. Turn the ignition OFF.
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Manually Enter VIN Data
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did
not complete correctly.
1. Select WRITE VIN (MANUAL
INPUT).
Step
1
2. Select Start.
Step
2
Figure 1e
3. Enter the VIN.
Step
4
a) Touch the VIN (1ST TIME)
input field and type in the
VIN.
b) Touch the VIN (2ND TIME)
input field and type in the
VIN again.
Step
3
4. Select Start.
Figure 2e
5. Select End.
Step
5
6. Return to step 21 on page 16.
Figure 3e
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Manual TCU Configuration (Some Vehicles)
The vehicles listed in this table require Manual TCU Configuration.
2018 LEAF
2018 Altima
2018 Pathfinder
2018 Rogue
2018 Maxima
2018.5 Rogue Sport *
2018 Titan / Titan XD
2018.5 Armada *
2018 Murano
* For Rogue Sport and Armada vehicles, Manual TCU configuration is needed
only if the TCU ID number (see Figure 12d, page 17) begins with “2047”.
1. Select Re/programming,
Configuration.
Step
1
Figure 1f
NOTE: C-III plus screens for steps 2-4 are not shown.
2. Read the precautions on C-III plus screen and then select Next.
3. Select model and model year.
4. Select Select, and then Confirm.
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5. Select TELEMATICS.
Step
5
Figure 2f
6. Select After ECU Replacement.
Step
6
Figure 3f
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NTB15-049o
7. Select Manual selection.
8. Select the applicable Type ID:
28277-6FL0D for:
2018 Altima
2018 Maxima
2018 Murano
2018 Pathfinder
2018 Titan/Titan XD
Step
7
Figure 4f
28277-6FL1D for:
2018.5 Armada
Step
8
28277-7FH5A for:
2018 Rogue
2018.5 Rogue Sport
28277-5SA2A for:
2018 LEAF
NOTE: If C-III plus automatically selects
the Type ID, there will be no options
shown under Type ID and Figure 5f will
not display. Skip to step 10.
Step
9
Figure 5f
9. Select Next.
10. Select OK.
11. Return to step 22 on page 17.
Step
10
Figure 6f
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SOS LIGHT DIAGNOSIS INFORMATION
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular
reception, use C-III plus to confirm the TCU is turned ON.
Light not
illuminated
2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:
The customer is not enrolled in NissanConnectSM Services. Have the customer
enroll and confirm the SOS light illuminates.
NOTE: It may take up to 24 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.
“VIN not found” displays:
The vehicle needs to be registered in the Nissan
Owner Portal and enrolled in
NissanConnectSM Services. Have the customer register and enroll and confirm
the SOS light illuminates.
NOTE: It may take up to 24 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed.
Vehicle is shown as enrolled:
Confirm the customer’s NissanConnectSM Services subscription.
The customer can find this information three ways:
Log into to the NissanConnectSM Services portal and locate "Subscription"
on the first page.
Log into the NissanConnectSM Services mobile app and go to "Vehicle
Information" > "Package Info".
Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928.
If the customer is enrolled in the Premium or Premium Plus Package, call TECH
LINE for diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended
to illuminate. No further action is needed.
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NTB15-049o
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TSB/Document ID: NTB15-049o
Replacement Service Bulletin Number:
MFR Communication Date: 2018-02-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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