NHTSA ID Number: 10130470
Manufacturer Communication Number: TSB-18-00-001
TSB/Document Date: 2018-03-26
Summary
This is a Technical Service Bulletin sent to dealers. This bulletin contains important new model service information and features for the 2018 Eclipse Cross.
All models have a 4-way adjustable front passenger
seat.
Leather Seats, Driver's Seat Back Pocket
Also standard on SEL models is leather seating (black
with contrasting orange stitching), and a pocket in the
back of the driver's seat.
Leather Shift Knob and Steering Wheel
SE and SEL come with a leather-wrapped shift knob
and steering wheel.
Heated Area of
Steering Wheel
(SEL option)
Heated Steering Wheel
A heated steering wheel is optional on SEL models with
the Touring Package.
High Grade Fabric Seats
Standard seating on SE models is premium fabric with
an embossed pattern and silver stitching. ES and LE
come standard with a high grade knit fabric.
Seating Materials
SEL: Black Leather Seats w/Orange Stitching
ES, LE: High Grade Knit (Black)
SE: Embossed Premium Fabric
(Black or Gray w/Silver Stitching)
Page 12 of 22
TSB−18−00−001
INTERIOR (continued)
Extendable Sun Visors
Standard on all Eclipse Cross models are extendable sun visors for more convenient and safer driving.
Extendable Sun Visors
Multiple Rear Seat Positions
Standard on all Eclipse Cross models are multiple rear
seat configurations.
The 60:40 split rear seats can slide up to 200 mm using
the bar in the bottom front of each seat.
Rear seat reclining angle can be adjusted 16-32
inches with the shoulder levers.
Seat
Reclining
Seat
Slide
Page 13 of 22
TSB−18−00−001
INTERIOR (continued)
Heated Rear Seats
Available for SEL with the Touring Package are rear
seat heaters.
The seat heater switches are conveniently located at
the back of the center console for easy access for rear
passengers.
Heated Areas
Side View Mirror Controls on Driver's Door
The controls for the outside rearview mirrors are
conveniently located on the driver's door assist grip on
all 2018 Eclipse Cross models.
For SE and SEL models, the mirror retractor switch is
also in this location.
Mirror Retractor
Switch
Page 14 of 22
TSB−18−00−001
CONVENIENCE
Mitsubishi
Connect
Standard on SE and SEL models is the innovative
Mitsubishi
Connect system. The system includes a
2-year trial subscription to Safeguard and Remote
services. (Requires My Mitsubishi
Connect app.)
Safeguard
Safeguard is a service that allows the customer to push
a button to contact a call center for roadside assistance
such as a flat tire, towing, etc.
The Safeguard Package includes:
ONLY Press “i” Button ONCE during PDI
D
Automatic collision notification
D
SOS emergency assistance
D
Information assistance
D
Alarm notification
D
Roadside assistance
D
Stolen vehicle assistance
D
Mileage tracker
D
Privacy mode
IMPORTANT PDI INSTRUCTIONS:
As part of dealer PDI, it is very important that the “i”
(information) button ONLY be pressed ONCE. This
performs a test of the Mitsubishi
Connect system.
A message will be heard that starts with “Thank you for
calling Mitsubishi
Connect. Your vehicle has
successfully completed a test call.”
Only the CUSTOMER should push the “i” button a
SECOND time. This prompts the customer to initiate
a service agreement.
This message starts with “Thank you for calling
Mitsubishi
Connect. The vehicle you are calling from is
not registered. If you are the owner of the vehicle and
would like to register for services,…”
A THIRD press of the “i” button will connect to a live
call center agent.
Also, DO NOT open the cover and DO NOT PRESS
the SOS button. Pressing the SOS button will contact
an emergency call center.
Page 15 of 22
TSB−18−00−001
CONVENIENCE (continued)
Remote App Registration
Remote
This feature provides remote control services to
customers through smartphone or smart-speaker
(Amazon Echo / Google Home).
Safeguard + Remote Package includes:
D
All Safeguard Package features
D
Remote climate control
D
Remote door lock/unlock
D
Remote horn
D
Remote lights
D
Car finder
D
Vehicle settings
D
Parental controls - Geofence, speed alert, curfew
alert
Remote Climate Control
Remote Door Lock/Unlock
Parental Control / Geofence
Page 16 of 22
TSB−18−00−001
CONVENIENCE (continued)
7” Smartphone Link Thin-Display Audio System
w/Touchpad Controller
Standard on LE, SE, and SEL is the new 7-inch
Smartphone Link Thin-Display Audio (SDA) system
with a Touchpad controller.
Thin-Display
The new Thin-Display touchscreen is easy to see on
top of the center instrument panel.
Touchpad Controller
The all new Touchpad controller, located on the center
console to the right of the shifter, allows the user to tap
and swipe through various systems while driving.
The Touchpad is operated much like a smartphone, swiping to scroll, then tapping the pad to select
the desired system highlighted on the Thin Display.
Buttons below the pad are also available: Home, Back, Audio, and Apps.
For LE, SE, and SEL, pressing the Apps button
displays the Apple CarPlay or Android Auto screen.
Apple CarPlay functions can be operated with the
Touchpad.
NOTE: Touchpad control is not available for Android Auto.
An on-screen message will inform the user that
Android Auto functions can only be controlled with
voice command or the audio system touchscreen.
Page 17 of 22
TSB−18−00−001
CONVENIENCE (continued)
At the far right of the system icons, a Tutorial is available to help familiarize the user with the various
functions and basic touchpad operation.
Scroll through systems by swiping
finger left / right across Touchpad
Tap Touchpad once to select system (Tutorial shown)
Swipe touchpad vertically
to scroll up / down the list
Tap touchpad once at highlighted system for
specific tutorial
Page 18 of 22
TSB−18−00−001
CONVENIENCE (continued)
On SEL models, the Multi-View Camera screens
appear on the Thin Display.
To see more views from all cameras (e.g., side,
bird's-eye, etc), press the camera switch on the left of
the steering wheel at any time.
NOTE: When shifting into Reverse on SEL models with the
Multi-View Camera, the initial screen shown is the
single wide-rear-view camera angle. Press the
camera switch on the steering wheel to show all
Multi-View camera angles.
Page 19 of 22
TSB−18−00−001
CONVENIENCE (continued)
Head Up Display (HUD)
Standard on SEL models, the new Head Up Display, or
HUD, displays driving information on a transparent
screen directly in front of the driver.
The HUD screen displays the following information:
D
Vehicle speed
D
Auto-speed (cruise) control information
D
Speed limiter information
D
Adaptive Cruise Control
(ACC) system information
The HUD screen will also display any warnings that
appear on the information screen in the meter, such as:
D
Door ajar
D
Seat belt reminder
D
Forward
warning
D
Lane Departure Warning (LDW)
Collision
Mitigation
(FCM)
system
The HUD screen is opened by pushing the “HUD”
button to the left of the steering wheel.
The HUD screen will automatically close when the
ignition is turned OFF, or can be closed by pressing the
HUD button.
The angle of the screen is adjusted with the up-down
button on the right, and brightness can be adjusted
with the left button.
NOTE: Be sure to use a soft cloth when cleaning the HUD
surface, such as an eyeglass cleaning cloth. Do not
use cleaners containing silicone or wax, as these
may damage the coating.
Press to Open / Close
HUD screen
Page 20 of 22
TSB−18−00−001
FACTORY AND PORT OPTION PACKAGES
SEL TOURING PACKAGE − 2018 Eclipse Cross − SEL
D
D
D
D
D
D
Dual−pane power panoramic sunroof
Adaptive Cruise Control
(ACC) system
Forward Collision Mitigation (FCM) System
Lane Departure Warning (LDW) system
Automatic High Beam (AHB) headlights
Auto-dimming rear view mirror with
Homelink®
D
D
D
D
710−Watt, 9 speaker Rockford−Fosgate®
Premium Audio System including 10−inch
dual−voice
coil
subwoofer
w/Punch
control ®,
DTS®
Neural
Surround,
PremiDIA−WIDE® surround and Dolby®
Volume
Heated rear seats
Heated steering wheel
Black roof rails
EXTERIOR PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
Front and rear corner extensions and side extensions
TOWING PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
D
CHROME PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
D
Chrome door handle covers
Bright lower door molding
D
Side view mirror covers
PROTECTION PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
Rear bumper step protector
D
Tailgate garnish
LED ILLUMINATION PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
D
Floor illumination (Blue)
Illuminated door sills
D
Tailgate light
CARGO PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
Cargo mat
D
Cargo net
PREMIUM EXTERIOR PACKAGE − 2018 Eclipse Cross − LE, SE, SEL
D
D
Front garnish
Rear garnish
D
D
Black lug nuts and wheel locks
Front and rear corner extensions and side
extensions
GARNISH PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
Front garnish
D
Rear garnish
Page 21 of 22
TSB−18−00−001
FACTORY AND PORT OPTION PACKAGES (continued)
LED INTERIOR ENHANCEMENT PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
LED room, map, and cargo lights
D
Door switch panels − Gloss Black
ALL WEATHER PACKAGE − 2018 Eclipse Cross − All Trim Levels
D
Cargo tray
D
All−weather floor mats (4)
QUICK VALUE PACKAGE Q1 − 2018 Eclipse Cross − LE, SE, SEL
D
D
D
Black lug nuts and wheel locks
Rear bumper step protector
Tailgate garnish
D
D
Cargo mat
Cargo net
QUICK VALUE PACKAGE Q3 − 2018 Eclipse Cross − ES
D
D
D
Wheel locks
Rear bumper step protector
Tailgate garnish
D
D
Cargo mat
Cargo net
ACCESSORY OPTIONS (U.S. Models)
The following port and/or dealer installed accessories are available for 2018 Eclipse Cross.
D
D
D
D
Rear park assist sensors
Hood protector
Tonneau cover (ES only)
Wheel locks (ES only)
D
D
D
Front and rear mudguards
Roof rack crossbars (SEL only)
Black lug nuts and wheel locks (LE, SE,
SEL)
AVAILABLE INDIVIDUAL ADDITIONAL EQUIPMENT (U.S. Models)
D
Tonneau cover (LE, SE, SEL)
D
Carpeted floor mats and portfolio
Page 22 of 22
TSB−18−00−001
WARRANTY
U.S. and Puerto Rico
Canada
D
Basic − 5 years or 60,000 miles
D
Basic − 5 years or 100,000 km
D
Powertrain − 10 years or 100,000 miles
(original retail purchaser only). 5 years or
60,000 miles to subsequent owners.
D
Powertrain − 10 years or 160,000 km
D
Outer Panel Rust Perforation − 7 years or
100,000 miles
D
Rust Perforation − 5 years with unlimited km
D
Adjustments − 1 year or 12,000 miles
D
Adjustments − 1 year or 20,000 km
D
Roadside Assistance − 5 years / unlimited miles
D
Roadside Assistance − 5 years/unlimited km
D
Emissions − Refer to the Warranty and Maintenance Manual for coverage details.
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TSB/Document ID: TSB-18-00-001
Replacement Service Bulletin Number:
MFR Communication Date: 2018-02-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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