Volume 237 - February 2018
NEW 2018 Eclipse Cross

In the meantime, please continue to remove the
tag with third row seat instructions until vehicles
are equipped with the redesigned hang tag.”
Current 7-passenger Hang
Tag (Please Remove this tag
from Vehicle)

Vehicle Technical Info................. page 1
CVIR Success............................... page 10
Training News............................. page 11
Techline Information................... page 12
MEDIC Information.................... page 12
Bulletin Review............................ page 12

NOTE: The
mark indicates an article is being
repeated from a previous issue of Tech Talk due
to the subject's importance.

TT
GROUP 00 − General
TIN-18-00-001: REMOVE SEAT OPERATION
HANG TAG ON 2018 OUTLANDER PHEV —
2018 Outlander PHEV.
TIN-18-00-001 was released recently and states:
“Some early 2018 Outlander PHEV vehicles were
shipped with a hang tag that describes third row
seat operation, even though there is no third row
seat. These hang tags were meant for
7-passenger Outlander vehicles, and were
inadvertently placed in some Outlander PHEV
models.
Dealers are asked to remove and discard these
hang tags during PDI, and on any vehicles
currently in dealer inventory. This will prevent
any confusion and help ensure a high level of
customer satisfaction with every vehicle sold.
Please make sure that sales personnel
demonstrate second row seat operation to the
customer to their satisfaction.
Vehicles currently in production will have these
tags removed at the factory. In the very near
future, a redesigned tag for 5-passenger vehicles
will be installed in all Outlander PHEV models.
1

TIN-18-00-002: 2018 MITSUBISHI ECLIPSE
CROSS - IMPORTANT LAUNCH ACTIVITIES
— 2018 Eclipse Cross.
TIN-18-00-002 was released recently and states:
“The highly anticipated 2018 Mitsubishi Eclipse
Cross will be arriving in dealer showrooms very
soon!
The Eclipse Cross is a very important vehicle to
our Mitsubishi brand and contains cutting edge
and unique technology. To ensure a high level of
Customer Satisfaction with this vehicle, dealers
are requested to submit Product Quality
Reports (PQRs) on any vehicle issues you
might find, particularly during the vehicle
launch period. This is most important during
PDI (Pre-Delivery Inspection) where any
vehicle issues need to be identified, repaired,
and reported prior to customer delivery.
Ensuring a new vehicle is delivered free of any
issues will positively impact IQS and CSI - two
of our Key Performance Indicators (KPIs). The
introduction of quick countermeasures to
vehicle issues depends on the speed, detail,
timeliness, and accuracy of the information
received from our dealers.

Please refer to TT-222-00-001 (in Tech Talk Vol.
222) regarding submitting Product Quality
Reports (PQRs). Freeze frame data is mandatory
for all diagnostic trouble codes (DTCs). Please do
not erase any DTCs until receiving further
direction from MMNA. Also, do not disconnect
the 12V battery before retrieving freeze frame
data. Supplemental information such as photos
or videos are highly recommended and should
be attached to the PQRs.
(View looking up
from the bottom
of the vehicle)

Please note that PQR attachments have a size
limit of 5 Mb each, and 5 attachments per PQR.
Working together as a team, we can quickly
identify emerging issues – leading to faster
development and implementation of timely
countermeasures.”

In order to investigate this condition further,
MMNA is looking to collect 5 complete sets of
CVT8 fluid coolers with the water hoses and
clamps undisturbed. Please do not remove the
water hose clamps indicated by the circled areas
in the photo below (the other hoses are for the
CVT8 oil, not coolant). This is important since
MMC needs to perform a duplication test to
confirm the area of leakage.

TT
GROUP 14 − Engine Cooling
TIN-18-14-001REV: COOLANT LEVEL IN
RADIATOR CONDENSER TANK DURING
PDI – 2018 ECLIPSE CROSS — 2018 Eclipse
Cross.
TIN-18-14-001REV was released recently and
states:
“This TIN is being revised to update the coolant
level measurements. Revisions are italicized.
During production of the Eclipse Cross, the
coolant level is filled above the “Full” level mark
of the radiator condenser tank. The coolant level
is expected to be normalized after several heat
cycles of the engine. Do not reduce the coolant
level in the radiator condenser tank at PDI if the
level is within 25 mm (approx. 1 inch) of the “Full”
mark.”

TT

Please open a Techline case, attach photos of the
condition, and contact Techline (800-446-6064)
to review the findings. Product Support will then
contact the dealership to arrange return of the
original parts to MMNA.”

GROUP 23 − Automatic Transmission
TIN-18-23-001: COOLANT LEAKING FROM
WATER HOSES AT CVT8 FLUID COOLER —
2016-18 Outlander w/4 cylinder (2.4L) engine &
CVT8 transmission (F1CJC/W1CJC).

Part Description

Part Number

A/T Oil Cooler Assembly

2920A400

TIN-18-23-001 was released recently and states:

T/M Oil Cooler Line Hose

2922B017

“Dealers have reported coolant leaking from the
water hoses at the CVT8 fluid cooler (see photo
below). Normal dealer repairs have been to
replace the water hose and/or clamps on the
affected area.

T/M Oil Cooler Line Hose

2922B019

T/M Oil Cooler Line Clip
(17.8)

MU660005

TT

2

GROUP 31 − Wheel & Tire

TPMS RECEPTION ISSUE: UPDATED
QUESTIONNAIRE AVAILABLE — 2014-18
Mirage and 2017-18 Mirage G4.
The “TPMS Reception Issue” questionnaire has
been updated to include 2018 Mirage and Mirage
G4 vehicles. It is available on MDL under service
—> service tech resources —> Service Related Items
—> Worksheets, Questionnaires, Job Aids.
This questionnaire is REQUIRED when
returning TPMS sensors for 2014-18 Mirage and
2017-18 Mirage G4. Please follow instructions in
TIN-18-31-001, described in the next article, to
submit the completed questionnaire to the PRC.

TIN-18-31-001:
PHOTO
REQUIRED
CONDITION (PRC) FOR TPMS SENSOR
REPLACEMENT - REVISED — 2014-18 Mirage
and 2017-18 Mirage G4.
TIN-18-31-001 was released recently and states:

2. A photo of the TPMS transmitter and valve
stem taken when the tire was dismounted at
your dealership. The photo must show whether
or not the sensor was attached to the wheel
(valve stem) or loose inside the tire upon arrival.
GOOD photos: Below are two examples of
“Good” photos submitted to the PRC. In one
case, the sensor was attached to the wheel, and
the other shows it was loose in the tire.
GOOD EXAMPLES OF SUBMITTED PHOTOS
(showing location of sensor, attached and unattached)

“This TIN supersedes TIN-17-31-001REV, issued
May, 2017, to add 2018 model year Mirage and
Mirage G4 vehicles.
When replacing a TPMS sensor under warranty
on 2014 – 2018 Mirage and 2017 - 2018 Mirage G4
vehicles, accurate photos and a completed
“TPMS Reception Issue” Questionnaire MUST
be posted to the Photo Required Condition & Pre
Approval Center. If no photos and/or
questionnaire are submitted, or photos are
submitted that do not show the proper detail (see
examples in this TIN), dealers are in jeopardy of
being debited for the claim.
The following are REQUIRED for all TPMS
sensor claims:
1. Return the entire TPMS transmitter and valve
stem.

3

NOT GOOD photos: Below are two examples of
“Not Good” or unacceptable photos submitted
to the PRC.

EXAMPLES OF SUBMITTED COMMENTS
GOOD EXAMPLE: “TPMS light remains on.
DTC C1931 will not erase. Customer reported tire
was never previously dismounted. TPMS sensor
was attached to the wheel when the tire was
dismounted.”
NOT GOOD EXAMPLE: “Sensor failed.”

A photo of the sensor by itself or of the outside
of the wheel does NOT show where the sensor
was in relation to the wheel and tire upon arrival
at the dealership.
NOT GOOD EXAMPLES OF SUBMITTED PHOTOS
(neither photo shows if sensor is attached to wheel or not)

NOTE: Photos must be posted on the PRC
before entering the related Warranty claim.
MMNA will issue a Warranty Parts Return
Request for all replaced (Mirage) TPMS sensors
(which includes the valve stem).
Please continue posting the TPMS sensor photos
to the PRC until a cancellation notice is published
by MMNA headquarters.”

3. Completed Questionnaire “TPMS Reception
Issue.” This can be found on MDL or through the
Techline Main Screen (also attached at the end of
this TIN).

Techline: Click on the “Worksheets,
Questionnaires, Job Aids” button, click on
“TPMS
Reception
Issue”
under
“Questionnaires”

MDL: Go to service –> service tech resources
–> Service Related Items –> Worksheets,
Questionnaires, Job Aids –> Questionnaires

4. Select the category “TPMS SENSORS IN
WHEEL PHOTOS.”
5. Enter the following in the “Defect Description
and Projected Repair Process” field in the PRC:

A list of the failure DTCs that were set.

Whether or not the tire was previously
dismounted prior to this service (for
example, “Yes, the tire was dismounted” or
“No, the tire was never dismounted).
Obtain this information from the customer
if necessary.
4

GROUP 42A − Body

TT
GROUP 37 − Steering
DTC C1512 - TORQUE SENSOR MAIN/SUB
VOLTAGE FOUND IN EPS — 2015-16 Outlander
Sport/RVR.
In case you find DTC C1512 in the Electric Power
Steering (EPS), obtain and attach Freeze Frame
Data (FFD) to the PRC, and perform all the
checks in the diagnostic procedure of the
Workshop Manual. If all checked items are found
to be normal (CAN bus line, connectors C-145-1
and C-145, pins 21 - 24 [C-145-1], wiring
harness inspection, voltage measurement at pins
22 & 24, data list check of items 1 & 2), then
replace the steering column assembly ONLY.
Please see highlighted part in the following
diagram. There is no need to replace the steering
motor.

REPLACEMENT OF LIFTGATE DOES NOT
REQUIRE
SEALER
LISTED
IN
TSB-17-42A-001
—
2011-15
Outlander
Sport/RVR.
NOTE: This article is being reprinted to add a second
liftgate part number.
Service part liftgates, part numbers 5801B559 and
5801B862, do not require the application of seam
sealer, shown in step 4 of TSB-17-42A-001. This
hatch is built with a different material and does
not require the sealer.
Step 4 in TSB-17-42A-001

NOTE: Make sure the vehicle did not have a
prior accident involving the steering system.
However, step 7, the addition of protective film
in the exterior liftgate switch opening, is
required. When the liftgate is replaced, do not
add the labor time to the claim for sealer
application. Add 0.1 hours for the application of
the protective film.
Step 7 in TSB-17-42A-001

TT

TT

5

GROUP 42B − Keyless Operation
System (KOS)

TIN-18-42B-001: STARTING ENGINE WITH
IOD DISENGAGED – 2018 ECLIPSE CROSS —
2018 Eclipse Cross Equipped w/FAST key and One
Touch Start System (OSS).

SECURITY ERROR (35) DURING ETACS
REPLACEMENT — 2011-current models with
OSS.

TIN-18-42B-001 was released recently and
states:

When performing ETACS coding with MUT3 SE
after ETACS replacement, a “Security Error (35)”
screen may be encountered . This screen (shown
below) will be displayed during the coding step
of the new ETACS if the items in the Loading
Option fields are either not selected or selected
incorrectly.

“When the IOD fuse is disengaged on a new 2018
Eclipse Cross with FAST key and One Touch
Start System (OSS), there is a unique procedure
to start the engine. Use the following steps
during PDI or anytime the IOD fuse is
disengaged, also shown in the video linked
below, to start the engine with the FAST key and
engine start switch.
1. Vehicle status: IOD disengaged.
2. Press the engine start switch once. The green
light in the switch begins to flash.
3. Place the FAST key transmitter on top of the
engine start switch for 1 – 2 seconds, making sure
to center the key over the switch as shown.

The proper key system selection must be made
in the Loading Option Setup area of the MUT3 SE
screen. Some techs are not aware they need to
scroll down to select the additional options. If
these options are NOT selected, they will run
into error screens during ETACS coding.

4. When FAST key is removed, the green light in
the engine switch should be solid (not flashing).
5. Depress brake pedal and press the engine start
switch to start the engine.”

If these error screens are encountered, go back to
the System Select screen and select the correct
loading options. Be sure to scroll down to see
additional selections and select all those
applicable to your vehicle.

TT

6

GROUP 54 − Chassis Electrical
SMARTPHONE EV REMOTE & AUTOMATIC
CHARGING OF THE 12V AUXILIARY
BATTERY — 2018 Outlander PHEV.
After registering a wireless device (iPhone iOS
7.0 or later; Android OS 4.4 or later) to the
Outlander PHEV, the EV Remote ECU (powered
by the 12V auxiliary battery) broadcasts a LAN
(Local Area Network) signal. To maintain the
12V auxiliary battery due to power consumption
from Wi-Fi communication, the DC-DC
Convertor will automatically charge the 12V
auxiliary battery from the main drive battery at
2:00 PM every day for up to 20 minutes.
A buzzer/beep sounds in the cabin

The park switch “P” light illuminates

IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles' VINs
on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver
a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the
defect or noncompliance is remedied.

ATIN-18-SR-002-A:
PARKING
BRAKE
CORROSION SAFETY RECALL CAMPAIGN
— Certain 2014-16 Outlander and 2013-16
Outlander Sport/RVR.

The following occurs during charging:

We appreciate your patience while we make the
necessary preparations to launch this recall.”

The electric parking brake switch light
illuminates
Automatic charging of the 12V auxiliary battery
will stop or cancel if the main drive battery
state-of-charge is low, the Power switch is in the
READY mode, or the main drive battery was
charged between 7:59 AM – 2:00 PM.

TT
GROUP 60 − Recalls
ATIN-18-SR-001-A: DRIVE BELT AUTO
TENSIONER SAFETY RECALL CAMPAIGN —
Certain 2008-12 Outlander, 2011-12 Outlander
Sport/RVR, 2009-12 Lancer, and 2010-12 Lancer
Sportback.
ATIN-18-SR-001-A was released recently and
states:
“On January 26, 2018, MMNA submitted to the
National Highway Traffic Safety Administration
(NHTSA) a Defect Information Report regarding
certain 2008-2012 Outlander, 2011-2012
Outlander Sport, 2009-2012 Lancer, and
2010-2012 Lancer Sportback vehicles. Due to
repetition of high load operations, the flange of
the drive belt automatic tensioner may crack,
causing detachment of the drive belt. If the drive
belt detaches, the alternator will not charge the
battery, causing an engine stall, and/or the
power steering assist will be disabled, increasing
the risk of a crash.
You will be notified again when additional
updates become available. In the event you
receive any direct customer inquiries regarding
this issue, please refer them to the MMNA
Customer Relations Hotline at (888) 648-7820.
7

ATIN-18-SR-002-A was released recently and
states:
“On January 26, 2018, MMNA submitted to the
National Highway Traffic Safety Administration
(NHTSA) a Defect Information Report regarding
certain 2014-2016 Outlander and 2013-2016
Outlander Sport vehicles. It is a violation of
Federal law for a dealer to sell or deliver any
affected vehicles in your new vehicle inventory
until this recall has been performed. Please
check the Most Recent: Open Campaign List
e-report to identify affected vehicles in your new
vehicle inventory.
(1) Due to insufficient rust prevention to the
operating shaft of the parking brake and
insufficient sealing performance of the rear brake
caliper lever boot, water may penetrate the brake
caliper lever boot and the parking brake
operating shaft, causing caliper body and/or
parking brake operating shaft corrosion. As a
result, the operating shaft may bind, causing the
rear brakes to drag and/or decrease parking
brake performance.