(2) Due to an inadequate manufacturing process,
the automatic adjuster in the rear brake caliper,
with built-in parking brake, may not work. If the
automatic adjusters do not work, as brake pads
wear, the parking brake lever's effective
engagement point will increase until the parking
brake no longer engages.
If the parking brake does not operate properly,
the vehicle, when parked on a slope, may
rollaway and increase the risk of a crash.
You will be notified again when additional
updates become available. In the event you
receive any direct customer inquiries regarding

this issue, please refer them to the MMNA
Customer Relations Hotline at (888) 648-7820.
We appreciate your patience while we make the
necessary preparations to launch this recall.”

ATIN-18-SR-004-A: OUTLANDER SPORT
WINDSHIELD WIPER LINK SAFETY RECALL
CAMPAIGN — Certain 2011-16 Outlander
Sport/RVR.

IMPORTANT

ATIN-18-SR-004-A was released recently and
states:

Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles' VINs
on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver
a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the
defect or noncompliance is remedied.

“A recall campaign will be released Friday,
February 23, 2018 for the front windshield wiper
link on certain 2011-2016 Outlander Sport
vehicles built from August 26, 2010 to July 8,
2016.
In the event that water drops down through the
back side of the front deck garnish (the body
piece between the hood and windshield), the
front wiper link ball joint may experience
excessive moisture and corrode. If this occurs,
the resin case of the ball joint will wear
prematurely due to the ball joint corrosion and
the wiper link may ultimately separate causing
the windshield wipers to stop operating. If wiper
link separation occurs, the windshield wipers
will become inoperative which could reduce
driver visibility under certain conditions and
increase the risk of a vehicle crash.

ATIN-18-SR-003-A:
SUNROOF
SAFETY
RECALL CAMPAIGN — Certain 2007-10
Outlander, 2008-10 Lancer, 2009-10 Lancer
Evolution, 2010 Lancer Sportback.
ATIN-18-SR-003-A was released recently and
states:
“On January 26, 2018, MMNA submitted to the
National Highway Traffic Safety Administration
(NHTSA) a Defect Information Report regarding
certain 2007-2010 Outlander, 2008-2010 Lancer,
2009-2010 Lancer Evolution, and 2010 Lancer
Sportback vehicles.

Some vehicles affected by this campaign are also
affected by SR-16-010 “Windshield Wiper
Motor,” SR-18-001 “Drive Belt Auto Tensioner,”
and/or SR-18-002 “Parking Brake Corrosion.”
Parts for SR-18-001 and SR-18-002 are not yet
available. We anticipate having adequate parts
for SR-18-001 and SR-18-002 in March. To
reduce the number of visits that an owner of an
affected vehicle must make to have these
campaigns completed, the customer letters will
be mailed in March.

Due to inappropriate polyurethane materials of
the outer frame that the sunroof glass is bonded
to, the sunroof glass may detach from the
sunroof glass assembly. If the sunroof glass
detaches while driving, it can become a road
hazard, increasing the risk of a crash.

It is important that whenever you verify if a
vehicle has an affected VIN for this campaign,
you also check the Superscreen for open recall
SR-16-010 (C1611Z or C1612Z). To improve
customer satisfaction and to prevent the
customer from having to return for a separate
repair, you must complete any open SR-16-010
campaign at the same time as this campaign. The
labor allowance for SR-16-010 will be reduced to
encourage the completion of both campaigns at
the same time. Portions of SR-16-010 have been
incorporated into SR-18-004 to enable a smooth
completion of both campaigns.

You will be notified again when additional
updates become available. In the event you
receive any direct customer inquiries regarding
this issue, please refer them to the MMNA
Customer Relations Hotline at (888) 648-7820.
We appreciate your patience while we make the
necessary preparations to launch this recall.”
IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles' VINs
on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver
a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the
defect or noncompliance is remedied.

Some dealers will be pre-allocated wiper link
rods and wiper motors using POD data and a
formula based on the proximity and percentage
of applicable registered VINs by ZIP code. Parts
shipments were processed via the 'R' order type
and will start shipping along with your
scheduled stock order beginning 02/23/2018.
Please refer to Parts Bulletin WL-OU-01-18 for
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additional information. Another allocation of
wiper link rods and motors will be made just
prior to mailing of customer notification letters.
Dealers must review the Warranty Superscreen
to confirm if any vehicles in their new or used
vehicle inventories are affected, and conduct this
campaign prior to delivering them. When
checking for applicability of this campaign
(C1805Z or C1806Z), please check for and
complete C1611Z or C1612Z, and any other open
campaign. Always obtain the customer's
approval before completing a campaign on a
customer owned vehicle.”
IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles' VINs
on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver
a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the
defect or noncompliance is remedied.

ATIN-18-SR-003-B:
SUNROOF
SAFETY
RECALL CAMPAIGN — Certain 2007-10
Outlander, 2008-10 Lancer, 2009-10 Lancer
Evolution, 2010 Lancer Sportback.
ATIN-18-SR-003-B was released recently and
states:
“A recall campaign will be released today for the
sunroof assembly on certain 2007-2010
Outlander built from September 8, 2006 to
November 3, 2009; 2008-2010 Lancer built from
January 15, 2007 to March 3, 2010; 2009-2010
Lancer Evolution built from September 1, 2008 to
October 30, 2009; and 2010 Lancer Sportback
built from June 17, 2009 to October 30, 2009.
Due to inappropriate polyurethane materials of
the outer frame that the sunroof glass is bonded
to, the sunroof glass may detach from the
sunroof glass assembly. If the sunroof glass
detaches while driving, it can become a road
hazard, increasing the risk of a crash.
Approximately 39,000 customer notification
letters will be mailed, by the end of February
2018, to owners of vehicles affected by this
campaign, requesting they contact their local
Authorized Mitsubishi Motors dealer to
schedule an appointment to have this recall
performed. Included below is a sample copy of
the customer notification letter for your
reference. Many of these vehicle also have

9

SR-16-003 “Cross Member Corrosion” and/or
SR-17-003 “Windshield Wiper Motor” and
SR-16-009 “Windshield Wiper Link” campaigns
open. Another 17,000 customer notification
letters will be mailed, in March 2018, to owners
of vehicles affected by both this campaign and
SR-18-002
“Parking
Brake
Corrosion”
campaign.
Some dealers have been force allocated sunroof
assembly stock and/or wiper motors, wiper
links, cross members, cross member coating
materials using POD data and a formula based
on the proximity and percentage of applicable
registered VINs by ZIP code. Parts shipments
were processed via the 'R' order type and started
shipping along with your scheduled stock order
beginning 02/23/2018. Dealers may place
additional orders via the MDL. Please refer to
Parts Bulletin SF-OU-01-18 for additional
information. Additional orders may be allocated
based on the above criteria when the additional
17,000 customer notification letters are mailed.
Dealers must review the Warranty Superscreen
to confirm if any vehicles in their new or used
vehicle inventories are affected, and conduct this
campaign prior to delivering them. When
checking for applicability of this campaign
(C1804R), please check for and complete any
other open campaign. Always obtain the
customer's approval before completing a
campaign on a customer owned vehicle.”
IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles' VINs
on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver
a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the
defect or noncompliance is remedied.

TT

CVIR Success

Continental Mitsubishi, Countryside, IL
A dealer who increased his service business using the
Computerized Vehicle Inspection Report.

Continental Mitsubishi's CVIR Team (L-R): Back Row: Julian Chavez (Lube Tech), Jeremy Lloyd (Lube Tech), Ray Jirsa (Parts Dept), John
Pratscher (Service Consultant), Ed Srejma (Parts Manager), Matt Kasper (Tech), Andy Szwab (Tech), Bill Miller (Porter), Frank Carrera (Parts
Dept), Mark Koehler (Parts Dept). Front Row: Julian Ledesma (Service Consultant), Frank Ritacco (Service Manager), Carlos Spizzirri (Service
Consultant), Nick Vlajnic (Tech) Mike Lyons (Porter). Missing From Photo: Jake Robertson (Lube Tech), Dolores Rodriguez (Service
Appointment Coordinator), Travis Hurley (porter), Lukasz Czepiel (porter), Nasr Amer (porter).

Serving Chicago and its neighboring communities (aka “Chicagoland”), is Continental Mitsubishi in
Countryside, Illinois. When Service Manager Frank Ritacco first came to Continental almost 4 years ago, the
CVIR program was still a new process and wasn't being used much at this fairly new Mitsubishi dealer. He
encouraged the lube techs to start using it, and when other employees saw that customers were buying more
parts and services after being shown the CVIR report, eventually everyone got in on the action. In fact, Frank
believes the CVIR program has a lot to do with their successful dealership, customer retention, and higher CSI
scores. Continental's success has not gone without recognition: being a Diamond Chapter of Excellence award
winner every year since 2010, and also earning the Triple Diamond Certification 4 years in a row, which rewards
the top achieving Service and Parts managers for meeting a number of performance goals and CSI scores.
It all starts when a customer receives the free 27-point inspection upon their visit. Often the service crew will
staple the color printout of the CVIR report to the back of the R.O., then show it to the customer in the waiting
area, and explain that anything in red is something that needs attention now. Usually the customer agrees to
the recommended service. If the customer is on the go, they will email them the report, which they often view
on their phone, and make an appointment later. It is not uncommon that a customer calls to say they would like
to complete the items that were recommended to them at their last oil change.
Frank also credits their success with email promotions. What's more, they phone customers on the anniversary
of their last oil change to remind them it's time for their next one, and urge them to come in for recalls. The
Continental crew also keeps track of any “declined services.” They follow-up on these customers by email.
Contributing to this great service at Continental Mitsubishi are many years of automotive experience - Frank
himself has 41 years in the industry. Assisting him are 3 technicians: Andy Szwab (22 years), Matt Kasper (20
years), Nick Vlajnic (13 years); 3 lube techs: Jake Robertson (6 years), Jeremy Lloyd (4 years), and Julian Chavez
(currently taking automotive classes at Universal Technical Institute); 3 service writers: John Pratscher (35 years),
Carlos Spizzirri (13 years), and Julian Ledesma (5 years). The Parts department includes Manager Ed Srejma (30
years), Ray Jirsa (13 years), and Frank Carrera (6 years). Indeed, Frank Ritacco likes to brag that their team's total
years of experience in the automotive business is 208 years. That's a lot of experience!
Being in the “melting pot” of the Chicago suburbs, they serve customers from many nationalities, including
those of Polish descent. In addition to 2 Spanish-speaking advisors, Frank Carrera in Parts, and Julian Ledesma
in Service, technician Andy Szwab is fluent in Polish. Consequently, Continental's website includes two
bi-lingual pages, one in Spanish, and one in Polish.
Continental's motto is “Miles & Miles of Smiles,” communicated on their courtesy van with smiley faces.
According to Frank, “No one likes to spend money, so if we can make them smile, then they leave with a smile
on their face.” They also provide a loaner vehicle when repairs take longer than expected. It's no wonder the
Continental service team gets rave reviews from customers on its website. Continental Mitsubishi - another
“CVIR Success” story. Keep it up Continental!

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Technical Training Schedule
March − April 2018
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact your District Parts & Service Manager
for information about Mobile Training in your area.

EASTERN ZONE
New Jersey Technical Training Center

Atlanta Technical Training Center

WESTERN ZONE
Dallas Technical Training Center

California Technical Training Center

CENTRAL ZONE (Normal / Bloomington)

NEWS:
The 1st quarter technical quiz (TQ0118) is available 1/1/2018 at MitsubishiAcademy.com. It will be available through midnight March 31st and is required for
Service Technicians who wish to obtain or maintain Diamond Pro Certification.

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TT

TECHLINE

HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Beginning October 26, 2017 Techline is closed every
other THURSDAY 9:30 - 10:30 A.M for a staff meeting.

(800) 446-6064
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HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.

MEDIC Hotline (800) 846-7575
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Since Tech Talk 236, the following
bulletins have been released.
2018 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date Posted

Publication Number

Publication Title

Applicable Models

2/5/2018

TSB-18-00-001

New Model Features & Service Information 2018 Eclipse Cross

2018 Eclipse Cross

2/6/2018

TSB-18-00-002

Technical Specifications - 2018 Eclipse Cross

2018 Eclipse Cross

2/22/2018

TSB-18-54-001

Communication Malfunction of Telematics
Control Unit (TCU) / Mitsubishi Connect

2018 Eclipse Cross

2/23/2018

SR-18-003

Sunroof - Safety Recall Campaign

2007-10 Outlander, 2008-10 Lancer,
2009-10 Lancer Evolution, 2010 Lancer
Sportback

2/23/2018

SR-18-004

Outlander Sport Windshield Wiper Link Safety Recall Campaign

2011-16 Outlander Sport/RVR

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Since Tech Talk 236, the following
TINs/ATINs have been released.
2018 Technical Information Notices, Advance Technical Information Notices
Date Posted

Publication Number

Publication Title

Applicable Models

2/5/2018

TIN-18-23-001*

Coolant Leaking from Water Hoses at
CVT8 Fluid Cooler

2016-18 Outlander

2/5/2018

TIN-18-31-001

Photo Required Condition (PRC) for TPMS
Sensor Replacement - Revised

2014-18 Mirage, 2017-18 Mirage G4

2/9/2018

TIN-18-00-001

Remove Seat Operation Hang Tag on 2018
Outlander PHEV

2018 Outlander PHEV

2/9/2018

ATIN-18-SR-001-A

Drive Belt Auto Tensioner Safety Recall
Campaign

2008-12 Outlander, 2011-12 Outlander
Sport/RVR, 2009-12 Lancer, 2010-12 Lancer
Sportback

2/9/2018

ATIN-18-SR-002-A

Parking Brake Corrosion Safety Recall
Campaign

2014-16 Outlander., 2013-16 Outlander
Sport/RVR

2/9/2018

ATIN-18-SR-003-A

Sunroof Safety Recall Campaign

2007-10 Outlander, 2008-10 Lancer, 2009-10
Lancer Evolution, 2010 Lancer Sportback

2/14/2018

TIN-18-00-002

2018 Mitsubishi Eclipse Cross - Important
Launch Activities

2018 Eclipse Cross

2/14/2018

TIN-18-42B-001

Starting Engine with IOD Disengaged 2018 Eclipse Cross

2018 Eclipse Cross

2/15/2018

TIN-18-14-001REV

Coolant Level in Radiator Condenser Tank
During PDI - 2018 Eclipse Cross

2018 Eclipse Cross

2/22/2018

ATIN-18-SR-004-A

Outlander Sport Windshield Wiper Link
Safety Recall Campaign

2011-16 Outlander Sport/RVR

2/23/2018

ATIN-18-SR-003-B

Sunroof Safety Recall Campaign

2007-10 Outlander, 2008-10 Lancer, 2009-10
Lancer Evolution, 2010 Lancer Sportback

* Originally published as TIN-18-54-001 by mistake. Group number in title has been corrected

TT

2018 Mitsubishi Motors North America, Inc.

The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

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