VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

November 8, 2016

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming Update 91P3 - Adaptive Cruise Control
2017 MY Golf, Golf Sportwagen and GTI

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
This is to inform you of an upcoming Update that will be visible in Elsa and ServiceNet on or about
November 8, 2016.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each
specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing Updates, Volkswagen is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls
and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or
any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your
effort is integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.

Volkswagen Customer Protection
Attachment: Update Data Sheet (1)

91P3

UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
CODE VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED VEHICLE COUNT
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
ADDITIONAL INFORMATION

91P3
United States and Canada
2017 MY Golf, Golf Sportwagen and GTI
On or about November 9, 2016
Adaptive Cruise Control
The Adaptive Cruise Control Radar Sensor may have been installed
and/or calibrated incorrectly at the factory, and may not function as
intended.
Inspect, align, and calibrate the Adaptive Cruise Control Radar
Sensor.
NEW VEHICLE LIMITED WARRANTY
USA: 5,743
Canada: 684
Up to 60 TU
SEE UPDATE TECHNICAL BULLETIN
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions. ©2016 Volkswagen Group of America/Volkswagen Canada, Inc.

UPDATE Technical Bulletin
November 9, 2016
91P3 UPDATE – Adaptive Cruise Control (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within the NEW VEHICLE LIMITED WARRANTY.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within the
Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording//Text: (line item, customer concern description on repair order):
91P3 UPDATE – Adaptive Cruise Control (NVLW)

Model(s)

Year

Engine Code

Trans. Code

Golf, Golf Sportwagen,
GTI

2017

All

All

REVISION HISTORY
Revision

Date

Purpose

1

November 9, 2016

Original publication

Condition
This update has been proactively released to prevent improper function of the Adaptive Cruise Control
System. Due to falsely transmitted production parameters from the supplier, the radar sensor of the
affected vehicles may not have been installed correctly and may not function as intended.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 91P3 code in Elsa, Campaign/Action Information
screen on the day of repair.

•

If the vehicle is sold it must be within the New Vehicle Limited Warranty.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Page 1 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Technical Background
The Adaptive Cruise Control Radar Sensor may have been installed and/or calibrated incorrectly at
the factory, and may not function as intended.

Production Solution
Inspect, align, and calibrate the Adaptive Cruise Control Radar Sensor.

Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

Section A – Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

TIP
On the date of repair, print this screen and
keep a copy with the repair order
•

Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated.

Proceed to Section B

Page 2 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Work Procedure
Section B – Adaptive Cruise Control Radar Sensor Inspection/Calibration
NOTE
•

Before adjusting the adaptive cruise control (ACC), check the sensor and its mounts and
attachments for damage, external influences and secure fit. Repair any damaged
components.

•

Prior to adjusting the adaptive cruise control (ACC), check the event memory and correct
any malfunctions.

•

The ACC control module “adjustment angle measured value” shows whether the sensor is
misaligned.

•

The ACC adjustment may only be set using a VW/Audi-approved wheel alignment device
and adjustment equipment.

•

Before driving the vehicle onto the alignment stand, make sure there is enough space
between the vehicle and the -VAS6430-. The distance between the -VAS6430/3- OR
-VAS6430/10- and the sensor must be 120 cm ± 2.5 cm.

•

If the -VAS6430/3- OR -VAS6430/10- is positioned on the calibration beam during the
adjustment process, the -VAS6430/1- settings must always be checked after adjustments
are made (for example, bubble levels, individual toe settings at the calibration beam, etc.).

•

Before beginning the adjustmentment, check the DTC memory and correct any
malfunctions present.

The adjustment procedure is described here for using the -VAS6430/1-.
Follow this sequence for adjusting:
•

Establish a distance of 120 cm ± 2.5 cm between the centrally positioned -VAS6430/3- and
the sensor in the air grille.

•

Attach the -VAS6430/3- OR -VAS6430/10- in the center of the calibration beam,

•

Adjust the Distance Regulation Control Module -J428-.

•

Do not perform the steps under “Calibration procedure without a previous axle alignment” if
an axle alignment has already been performed.

Calibration Procedure without Previous Axle Alignment:
•

Select the ACC calibration button on the wheel alignment computer.

•

Follow the test requirements for an axle alignment.

•

Drive the vehicle onto the vehicle alignment platform.

•

Connect the battery charger.

•

Connect the Vehicle Diagnostic Tester. (Guide the diagnostic cable through the open
window.)

Page 3 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
NOTE
•

During the adjustment procedure, make sure all the vehicle doors remain closed and the
vehicle exterior lamps are switched off.
•

Position the front wheels so they are
straight.

•

Install the quick-action clamps (or
equivalent) onto the rear wheels.

•

Install the measurement sensors on
the rear wheels.

•

Perform a wheel run-out compensation
on the rear wheels.

For more information on performing an
alignment check and a wheel run-out
compensation, refer to your wheel alignment
computer tutorial sections, or visit the website
of the manufacturer of your particular machine
listed below:
•

Hunter:
http://www.hunter.com/oem/volkswage
n-audi

•

John Bean:
http://www.johnbean.com/docs.asp

Page 4 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Remove the trim from the
Adaptive Cruise Control Radar
Sensor.

•

Remove any dirt that may be on the
sensor lens.

•

Position the -VAS6430/1- at a distance
from the centrally positioned
-VAS6430/3- OR -VAS6430/10- in the
center and parallel with respect to the
Distance Regulation Control Module
-J428-.

•

= 120 cm ± 2.5 cm

•

Position the front wheel measuring
sensors on the calibration beam.

Page 5 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

In area , bring item on the
rotary knob into alignment with the
marking on the mirror (number 2 on
the rotary knob must face the vehicle).

•

Level the bubble levels on
the -VAS6430/3- using the adjusting
screws .

•

Adjust the mirror via the crank
so that the laser beam is in
the center of the sensor lens.

•

Using the laser beam on the
-VAS6430/3- OR -VAS6430/10-, check
to see if the bubble level is level and
then activate the laser beam and verify
that it is located in the center of the
sensor lens.

Page 6 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Turn the precision adjustment screw
until the display on the wheel
alignment computer is located within
the tolerance range.

•

Position the ACC Reflector Mirror
-VAS6430/3- OR -VAS6430/10- so
that the laser beam is in the center of
the sensor. Adjust up and down, and
side to side as necessary to verify
positioning.

Page 7 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Verify that the bubble levels of the
measurement sensor are level,
and that position of the rotary knob
is displaying position 2 towards
the vehicle.

NOTE
If the laser beam does not meet the center
of the sensor lens, the -VAS6430/3- OR
-VAS6430/10- must be aligned again.

Page 8 of 21
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Switch the ignition Off

•

Turn the lower right screw counterclockwise 4 (four) complete turns.

Use a flexible screwdriver, or other applicable
3.5mm hex head socket or driver tool.

NOTE
•

•

This step only provides a baseline
adjustment. The additional steps
contained in this document will
outline verification and/or further
adjustment of the sensor if
necessary and the auto calibration
of the ACC Sensor.
It may be necessary to adjust and
validate the measurements of the
ACC sensor more than one time.

•

The additional procedure takes place
with the Offboard Diagnostic
Information System Vehicle Diagnostic
Tester -VAS6150A-.

•

Follow the instructions on the screen
to perform the adjustment.

•

Plug in the VAS PC connector to the
vehicle.

•