3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

R
ec

al
l

Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Special Service Campaign.

Se

e

Sa

fe

ty

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2017 Toyota Motor North America

at
io
n

Special Service Campaign H0Y – Remedy Notice
Certain 2018 Model Year Sequoia
Certain 2018 Model Year Tundra
Center Air Bag Sensor Assembly Software Update

in
f

What is the condition?
In these vehicles, there is a software error that causes the event data recorder (EDR) to record an incorrect
value for one data item. The EDR records data for various events, including crashes, and is used to help
investigate those events. It does not control the operation of any vehicle systems.
What are the technical details of this issue?
The subject vehicles are voluntarily equipped with an event data recorder (EDR). The EDR only
collects, stores, and allows retrieval of vehicle event data, including crash events. It does not control
the operation of the vehicle or crash safety systems. Due to a software error in the air bag ECU where
EDR data is stored, the EDR data for “Frontal Airbag Deployment, Time to 1st Stage Deployment,”
and “Frontal Airbag Deployment Time to 2nd Stage Deployment,” will show the same value at the
time an event is recorded. This software error has no effect on the actual air bag’s deployment
times for both stages. Both air bags operate as designed.

Q1b:
A1b:

What is the Event Data Recorder (EDR)?
The EDR collects, stores, and allows retrieval of specific vehicle sensor data in a crash or near-crash
event. The EDR DOES NOT control the operation of the vehicle or the crash safety systems.

rc

ur
re
nt

Q1a:
A1a:

fo

Q1:
A1:

or
m

Frequently Asked Questions
Original Publication Date: December 20, 2017

What are the symptoms of this condition?
After a recorded event, if someone retrieves the data recorded in the EDR, the frontal airbag deployment time
to 2nd stage will show an inaccurate reading.

Q3:
A3:

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early January 2018, advising owners to
make an appointment with their authorized Toyota dealer to have the center air bag sensor assembly software
update performed at NO CHARGE.

Q4:
A4:

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 38,400 vehicles covered by this Special Service Campaign. There were
approximately 30 vehicles distributed to Puerto Rico involved in this Special Service Campaign.

ty

R
ec

al
l

J0
H

Q2:
A2:

Sa

fe

Model Name

e

Q3a:

Production Period

2018
2018

Early August, 2017 – Late November, 2017
Late February, 2017 – Early December, 2017

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign
in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.

Se

A3a:

Sequoia
Tundra

Model Year

FAQ Page 1 of 2
© 2017 Toyota Motor North America

How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Se

e

Sa

fe

ty

R
ec

al
l

J0
H

fo

rc

ur
re
nt

in
f

or
m

at
io
n

Q5:
A5:

FAQ Page 2 of 2
© 2017 Toyota Motor North America

TOYOTA

at
io
n

Certain 2018 Model Year Sequoia
Certain 2018 Model Year Tundra
Center Airbag Sensor Assembly Software Update
Special Service Campaign H0Y – Remedy Notice
[VIN]

or
m

Dear Toyota Customer:

in
f

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your
vehicle.

ur
re
nt

You received this notice because our records, which are based primarily on state registration and title data, indicate
that you are the current owner.
What is the condition?
In these vehicles, there is a software error that causes the event data recorder (EDR) to record an incorrect value for
one data item. The EDR records data for various events, including crashes, and is used to help investigate those
events. It does not control the operation of any vehicle systems.

fo

rc

What will Toyota do?
Toyota wants to make sure that the EDR records the correct information in case you ask us to help investigate an
issue in the future. A software update will help us do so. Any authorized Toyota dealer will perform the software update
to correct this error at NO CHARGE to you.

J0
H

What should you do?

Any authorized Toyota dealer will perform the Airbag ECU software update at NO CHARGE to you.

R
ec

al
l

Please contact your authorized Toyota dealer to make an appointment to have the center airbag sensor
assembly software update performed. The remedy will take approximately one hour. However, depending on
the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you have other questions?

Your local Toyota dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

fe

ty

•
•

Sa

If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

e

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

Se

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Published December 20, 2017

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM

or
m

This form is not applicable for TCUV units.

at
io
n

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

in
f

This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available and the remedy
has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to
have the remedy performed at NO CHARGE when the remedy is available.

ur
re
nt

Customer Signature

Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17digit Vehicle Identification Number (VIN).
Campaign Code

Model Year

fo

Model

Customer Email
Home Phone #
Mobile Phone #

R
ec

al
l

Customer Address

J0
H

Customer Information
Customer Name

rc

VIN

Date

fe

ty

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.

Sa

Dealer Information

Se

e

Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2018 Toyota Motor North America