◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE

2/20/2018

12/21/2017

TOPIC
• As of February 20, 2018, Special Service Campaign H0Y is no longer active.
• Because the remedy for J0H addresses both the H0Y condition and the J0H condition, all
vehicles involved in Special Service Campaign H0Y (whether H0Y was completed or not)
are now included in Safety (Noncompliance) Recall J0H.
• All vehicles involved in the H0Y Special Service Campaign are also involved in the Safety
(Noncompliance) Recall J0H.
• All vehicles with H0Y incomplete as of February 20, 2018 have been marked expired in
TIS.
• This document should only be used for claim processing information for vehicles that had
the H0Y remedy performed on February 20, 2018 or earlier.
• The claim filing opcode has been changed.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2018 Toyota Motor North America

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Special Service Campaign H0Y – Remedy Notice
Certain 2018 Model Year Sequoia
Certain 2018 Model Year Tundra
Center Air Bag Sensor Assembly Software Update

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To:

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Original Publication Date: December 20, 2017

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Condition
The subject vehicles are voluntarily equipped with an event data recorder (EDR). The EDR only collects, stores, and
allows retrieval of vehicle event data, including crash events. It does not control the operation of the vehicle or crash
safety systems. Due to a software error in the air bag ECU where EDR data is stored, the EDR data for “Frontal Airbag
Deployment, Time to 1st Stage Deployment,” and “Frontal Airbag Deployment Time to 2nd Stage Deployment,” will
show the same value at the time an event is recorded. This software error has no effect on the actual air bag’s
deployment times for both stages. Both air bags operate as designed.

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Remedy
Toyota will send an owner notification by first class mail starting in early January 2018, advising owners to make an
appointment with their authorized Toyota dealer to have the center air bag sensor assembly software update
performed at NO CHARGE.

Model Name

Model Year

Production Period

2018
2018

Early August, 2017 – Late November, 2017
Late February, 2017 – Early December, 2017

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Sequoia
Tundra

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Covered Vehicles
There are approximately 38,400 vehicles covered by this Special Service Campaign. There were approximately 30
vehicles distributed to Puerto Rico involved in this Special Service Campaign.

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Owner Letter Mailing Date
Toyota will begin to notify owners in early January 2018. A sample of the owner notification letter has been included
for your reference.

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Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.

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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.

© 2017 Toyota Motor North America

S p e c i a l S e r v i c e C a m p a i g n H 0 Y - D - P a g e |2

New Vehicles in Dealership Inventory
There are approximately 17,700 vehicles in new dealer inventory as of December 19, 2017.

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These vehicles do not conform to the EDR regulation. A dealer should not sell, offer for sale, or
otherwise deliver to a customer a new motor vehicle covered by this Special Service Campaign if
the dealer has not completed the remedy for this campaign on that vehicle.

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The completion of this Special Service Campaign should be verified through TIS. We request your
assistance to ensure that involved vehicles are identified and not delivered prior to performing the
remedy.

NOTE: Dealers can identify if any of their new inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (https://dealerdaily.toyota.com/).

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Pre-owned Vehicles in Dealership Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any used
vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery.
However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered
vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Special Service Campaign.

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Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer
information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the
vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes
available.

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Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject
line of the email state “Disclosure Form H0Y” and include the VIN.

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NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/).

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Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.

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Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety
Recall unless the defect has been remedied.

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at least one of the following certification levels:
Toyota Certified (any classifications)
Toyota Expert (any classifications)
Master
Master Diagnostic Technicians

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Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
© 2017 Toyota Motor North America

S p e c i a l S e r v i c e C a m p a i g n H 0 Y - D - P a g e |3

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns
on the vehicle during the time of appointment.

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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.

Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.

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Warranty Reimbursement Procedure

No further action required.

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Not Covered

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Covered
Perform Health Check and Confirm
Center Air Bag Sensor Assembly
Calibration

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Old Calibration

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Reflash Center Air Bag Sensor
Assembly

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Confirm Repair Quality

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New Calibration

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Campaign complete.
Return the vehicle to the customer.

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Opcode

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Flat Rate Hours

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

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H0Y213

Description
Reflash Center Air Bag Sensor
Assembly

© 2017 Toyota Motor North America

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S p e c i a l S e r v i c e C a m p a i g n H 0 Y - D - P a g e |4

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information
is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been
identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to
Warranty Procedure Bulletin PRO17-03 to correct the claim.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Special Service Campaign. Please welcome them to your dealership and answer any questions that they may have.
A Q&A is provided to assure a consistent message is communicated.

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Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

0

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

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0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

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B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc...

A

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H

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Campaign Designation Decoder

1st Campaign = A
2nd Campaign = B