REV Recreation Group
1031 US 224 E
Decatur, IN 46733
1-800-509-3417

IMPORTANT PRODUCT UPGRADE INFORMATION #171128REV
December 2017
TO:

ALL REV RECREATION GROUP DEALER PRINCIPALS
SERVICE MANAGERS
PARTS MANAGERS

SUBJECT: PRODUCT UPGRADE #171128REV

Exhaust Gas Recirculation (EGR) Valve Clearance Enhancement

REV Recreation Group, Inc., on behalf of its manufacturing center located in
Decatur, IN, is contacting the owners of certain model year 2018 Fleetwood Pace
Arrow and Holiday Rambler Navigator XE, Class A motorhomes.
We are notifying the owners of the affected vehicles of the availability of Product
Upgrade 171128REV. Owners will be advised in their notification letter to
contact an authorized REV Recreation Group dealer to have the upgrade performed.
Copies of the notification letters to eligible Fleetwood and Holiday Rambler
motorhome owners are attached. Owners will not be charged for repairs performed
within their vehicle’s base warranty period.
WHAT IS THE ISSUE?
On motorhomes affected by this Product Upgrade, a section of nonstructural tube
aluminum, designed as a temporary spacer for assembling the floor support
framing during motorhome production, should be removed to provide proper
clearance for the exhaust gas recirculation (EGR) valve.
WHAT SHOULD YOU DO?
In the event that a customer contacts you to request this repair, please verify
eligibility by referring to the serial numbers listed in the enclosed Product
Upgrade Service Bulletin #171128REV prior to beginning service.
When the repairs have been completed to the customer’s satisfaction, have the
customer and your dealership’s representative sign an Internal Repair Order.
Retain this document with your dealership’s records. Submit your repair claim
through REV’s Dealer Warranty Portal for processing.
Repair claims will be reimbursed in accordance with Product Upgrade Service
Bulletin #171128REV if performed within the vehicle’s base warranty period.
If you have one of these vehicles in your inventory, you will be mailed a Product
Upgrade Notice for that specific motorhome. You are required to repair or
otherwise correct any affected vehicles remaining in your inventory, according to

the notification, before selling or leasing the vehicles. Any vehicle lessor receiving
the notice is requested to forward a copy of the notice to the lessee within ten
days.
Please review this entire package with your Parts, Service, and Sales staff to
familiarize them with the step-by-step procedure and implement the Product
Upgrade #171128REV campaign.
If you have any questions, please contact the appropriate REV Recreation Group
Dealer Technical Support group:
Fleetwood Brand Vehicle Technical Support
Holiday Rambler Brand Vehicle Technical Support

(800) 816-9825
(877) 332-9239

Thank you for helping REV Recreation Group with its continuing efforts to maintain
customer satisfaction. We appreciate your support.
Sincerely,

REV RECREATION GROUP, INC.
Attachments: Product Upgrade Service Bulletin #171128REV
Product Upgrade #171128REV Customer Letters