Daimler Trucks North America LLC

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WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090

Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
 Thomas Built Bus Dealers
 Sales Terms (DTR)
Freightliner Dealers
Western Star Dealers
 Direct Warranty Customers
 Used Product (DTR)
Sterling Dealers
 Export
 Travel Centers of America/Petro:Lube
FCCC Dealers
 DDC Distributors

IMPORTANT WARRANTY INFORMATION
REF 15-013
Effective
Release

04/20/2015
04/20/2015

SUBJECT

TBB: Cummins 10% Handling Allowance

 New Cummins
Parts Handling
Policy

As a result of the ongoing collaboration with the Joint Application Development (JAD) committee,
DTNA is pleased to announce a 10% handling allowance for Thomas Built Bus (TBB) vehicles when
Cummins parts were replaced as a result of a DTNA failure (progressive damage).
Effective for repairs performed on or after April 20, 2015, a 10% handling allowance is available
when Cummins parts were replaced as a result of a failed DTNA component on a TBB vehicle. For
example, if an air system repair impacted a Cummins engine, the Cummins parts required for the
repair would be eligible for the 10% handling allowance. Please note that per the DTNA Warranty
Manual, handling is excluded for bulk quantity items and sublet repairs.

 Handling
Guidelines

To receive the Cummins 10% handling:
• Claim type must be Warranty, Extended Coverage, or Transporter
• The Cummins part was purchased outside DTNA because it was not offered for purchase
through the Parts Distribution Center (PDC) network
• A scanned copy of the part invoice may be required; if prompted by OWL, please attach the
invoice to the claim
• The Repair Details field on the Failure tab contains a thorough explanation of the repair,
including the Cummins part replacement

 OWL Claim
Filing Steps

When entering the Cummins part(s) and handling on the Parts tab in OWL, please note:
• From the Part Type drop down menu, select Other for both the Cummins part(s) and the
handling
• Enter the part’s price into the Part Price Claimed field; if an invoice is required, part pricing
in the claim must match the invoice price(s)
• After entering all applicable Cummins part numbers, to claim handling:
o In the Part # field, type Cummins Handling 10%
o In the Qty Claimed field, enter 1; even if multiple Cummins parts were used in the
repair, add handling to the claim once
o Add up the part prices for all Cummins parts used, calculate 10% of the sum, and enter
that number into the Part Price Claimed field

IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version on-line: Important Warranty Information Letters are available at Accessfreightliner.com> Applications> WarrantyLit> Warranty Letters
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 15-013
1 of 1
Daimler Trucks North America LLC is a Daimler company.
Revised: 4/17/15