QUALITY ACTION
CAMPAIGN BULLETIN
Electronic Power Steering (EPS)
Retailer Inventory
Reference: P8301
Date: January 20, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2018 RWD Q60 (CV37)
Sport & Red Sport with EPS

Affected
Population:

Retailer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

514

January 20, 2018

YES

***** Retailer Announcement *****
INFINITI is updating the previously announced quality hold (PC609) from January 11, 2018 and is now
instructing retailers to reprogram Electronic Power Steering (EPS) software to the most current
production level on 514 specific 2018 Q60 RWD Sport and RWD Red Sport vehicles equipped with
EPS. A new campaign ID (P8301) has been assigned to differentiate which vehicles have received
updated software. This campaign ID will replace PC609 in Service Comm and DBS National Service
History on January 20, 2018.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service
History – Open Campaign I.D. P8301
 New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
 Please continue to check newly arriving inventory for quality action applicability.
2. Please do not drive, sell, or trade the specific 2018 Q60 vehicles in retailer inventory subject to this
quality action until the updated software has been installed.
3. Use the attached procedure to install the updated software.
4. The service department should submit the applicable warranty claim for the action performed so it
can be closed on Service Comm and release the vehicle.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open
Campaigns using the appropriate campaign I.D for the quality action status on each affected vehicle
currently in new vehicle inventory. INFINITI requires retailers to perform this repair on applicable new
vehicles in inventory prior to being retailed to ensure client satisfaction.
Thank you for your prompt attention to this matter.

P8301 | Original Document

P8301 2018 Q60 (CV37)
ELECTRONIC POWER STEERING
(EPS) REPROGRAMMING

IMPORTANT: This repair procedure will reprogram the Electronic Power Steering (EPS).
Make sure to follow all the steps in the specific order listed to properly
complete the repair.

SERVICE PROCEDURE
IMPORTANT:


The “Shipping Mode” must be turned OFF (White Storage Switch PUSHED-IN) to
complete the EPS Reprogramming.

NOTE:


After reprogramming is complete, you will be required to perform DTC erase.

1. Open the Driver Door.

Figure 1

Storage
Switch

2. Verify the vehicle is out of “Shipping Mode”.



Remove the fuse box cover on
the Driver kick panel.
Push-in the Storage Switch
(White Square Button).

Fuse Box
Cover

Figure 2

3. Connect the plus Vehicle Interface (plus VI) to the vehicle.


Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose
during reprogramming, the process will be interrupted and the EPS may be damaged.

4. Connect the AC Adaptor to the CONSULT PC.
CAUTION: Be sure to connect the AC Adaptor. If the CONSULT PC battery voltage drops
during reprogramming, the process will be interrupted and the EPS may be damaged.

5. Connect the GR8 (battery charger) to the vehicle 12V battery.


Set the GR8 to the ECM power supply mode..

CAUTION: Be sure the battery charger is connected securely to the battery. Make sure
the battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the EPS may be damaged.

6. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the VI during reprogramming,
reprogramming may be interrupted and the EPS may be damaged.

7. Turn the ignition ON with the engine OFF.


The engine must not start or run during the reprogramming procedure.

8. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear
defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery
voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes
out of this range during reprogramming, the EPS may be damaged.
9. Turn ON the CONSULT PC.
10. Select CONSULT-III plus (open C-III plus).

11. Wait for the plus VI to be recognized / connected.


Serial number will display when the plus VI is recognized / connected.

Plus VI is
recognized

Figure 3
12. Verify CONSULT-III plus is updated to version 73.50 or higher.
Step
12

Figure 4

13. Check for DTC’s. Select Diagnosis (All Systems).

Step
13

Figure 5
14. Erase any DTC’s. Select ERASE.

Step
14

Figure 6

15. Select Yes to complete system call. Once the system call is complete the screen shown in Figure
8 will be displayed.

Step
15

Figure 7

16. Select Re/programming, Configuration.

Step
16

Figure 8

17. Use arrows (if needed) to view and read all precautions.
18. Check the box confirming the precautions have been read.
19. Select Next.

Step
17

Step
18

Step
19

Figure 9
20. Use Automatic Selection (VIN) tab to select the vehicle (the screen in Figure 11 will display
when complete).
NOTE: If the vehicle is not automatically identified, then use Manual Selection(Vehicle Name)
tab. Select Infiniti, Vehicle Name (INFINITI Q60), and then the correct Model Year (2018). Click
Select.

Step
20
Step
20

Example

Step
20

Figure 10

21. Make sure VIN or Chassis # matches the vehicle’s VIN.
22. If the correct VIN is displayed, select Confirm.

Step 21
Verify here

Step
22

Figure 11
23. Select Confirm.

Step
23

Figure 12

24. Select EPS/DAST 3.

Step
24

Figure 13
25. Select Reprogramming.

Step
25

Figure 14

26. When you get to the screen shown in Figure 15, confirm this bulletin applies as follows:
A. Find the EPS Part Number and write it on the repair order.
NOTE: This is the current Part Number (P/N).

Step
26

Step
27

Figure 15
B. Compare the P/N you wrote down to the numbers in the Current EPS Part Number
column in Table A below.


If there is a match, this bulletin applies. Continue with the reprogramming
procedure.



If there is not a match, this bulletin does not apply. Close C-III plus and refer to
Asist for further diagnostic information.

Table A
Model
2018 Q60
Sport
27. Select Save.

Current ECM Part Number: 28500 5CA2C

28. Use arrows (if needed) to view and read all precautions.
29. Check the box confirming the precautions have been read.
30. Select Next.

Step
28

Step
29

Step
30

Figure 16
31. Read the Current Part Number and Part Number After Reprogramming. They should be
different.
32. Select Next.

Step 31
These numbers
should be
different

Step
32

Figure 17

IMPORTANT:
If you get this screen and it is blank (no reprogramming listed), it means there is no matching EPS
reprogramming available for this vehicle (EPS Reprogram is Not Needed).

EPS/DAST3

xxxxx-xxxxx

xxxxx-xxxxx

xxxxxxxxxxxxxxxxxxxxxx

xxxxx-xxxxx

xxxxx-xxxxx

xxxxxxxxxxxxxxxxxxxxxx

Figure 18

33. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts).

34. Select Next.

IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or
EPS reprogramming may be interrupted and EPS may be damaged.

Monitor battery
voltage here

Step
33
Step
34

Figure 19

NOTE: In the next step, the reprogramming process will begin when Start is selected.
35. Make sure OK is highlighted green for all Judgements then select Start.

Monitor battery
voltage here

Step
35

Figure 20
36. Select the user group USA/CANADA Dealers using drop down menu.

Step
36

Step
37

Figure 21
37. Select OK.

38. Enter Username and Password.


Before reprogramming will start, you will be required to enter your User Name and Password.
 The CONSULT PC must be connected to the Internet (Wi-Fi or cable).
 If you do not know your User Name and Password, contact your Service Manager.

Step
38
Step
39

Figure 22

39. Select Submit.
 There will be a short pause while the username and password are authenticated.
 Once authentication completes, EPS reprogramming will automatically begin and the
screen in Figure 23 will be displayed.

40. Wait for both progress bars to complete.

Step
40

Figure 23

NOTE: If the message shown in
Figure 24 appears, there is data stored
in the plus VI. Select “Yes” to proceed
with reprogramming.

Figure 24
41. When the screen in Figure 25 displays, the reprogramming is complete.
NOTE: If the screen in Figure 25 does not display (reprogramming does not complete), refer to
the information on the next page.

42. Disconnect the battery charger from the vehicle.

43. Select Next.

Step
43

Figure 25

NOTE: Additional steps/operations are required before C-III plus will provide the final
reprogramming confirmation report (Proceed to Step 44).

If reprogramming does not complete and the “!?” symbol displays as shown in Figure 26:


Check battery voltage (12.0 –
15.5V).



Ignition is ON.



External Bluetooth® devices are
OFF.



All electrical loads are OFF.



Select Retry and follow the on
screen instructions.
NOTE: Retry may not go through on
first attempt and can be selected
more than once.
Figure 26

If reprogramming does not complete and the “X” symbol displays as shown in Figure 27:


Do not disconnect the plus VI
or shut down C-III plus if
reprogramming does not
complete.



Check battery voltage (12.0 –
15.5V).



CONSULT A/C adapter is plugged
in.



Ignition is ON.



Transmission in Park.



All C-III plus / plus VI cables are
securely connected.



All C-III plus updates are installed.



Select Home, and then restart the
reprogram procedure from the
beginning.

Figure 27

44. Erase all DTCs as follows:
a. Turn the ignition OFF
b. Turn the Ignition ON.
c. Wait for DTC erase to complete.

Turn ignition ON > OFF > ON

Figure 28

45. Verify the before and after part numbers are different.
46. Print a copy of this screen (Figure 29) and attach it to the repair order for warranty documentation.
NOTE: If you cannot print the below screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.


A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at
a later time

47. Select Confirm.

Step
45

Step
46

Step
47

Figure 29

48. Close C-III plus.
49. Turn the ignition OFF.
50. Disconnect the plus VI from the vehicle.

51. If an unsold vehicle, put the vehicle back in “Shipping Mode”.
•

PULL-OUT the Storage Switch (White Square Button).



Install the fuse box cover on the Driver kick panel.

52. The repair is complete.

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) ID

DESCRIPTION

OP CODE

FRT

P8301

Reprogram Electronic
Power Steering (EPS)

P83010

0.5hrs.