General Warranty Guidelines | Warranties at a Glance

VOLKSWAGEN LIMITED
EXTENSION
WARRANTIES

COUNTRY

SECONDARY AIR
PRESSURE SENSOR
LIMITED WARRANTY
EXTENSION

USA

Service Number:

2666
2028415

FUEL INJECTOR LIMITED

USA

WARRANTY EXTENSION

Claim Type:

ENGINE

2009
2009
2009
2010

Rabbit (A5)
Jetta Wagon (A5)
Jetta (A5)
Jetta (A5)
Jetta SportWagen
(A6)
Jetta (A6)
Passat
Beetle
Golf (A6)

CBUA, CBTA
CBUA, CBTA
CBUA, CBTA
CBUA
10

120,000 mi

Various

Certain 2.0 TFSI
engine vehicles with
engine codes CBFA
and CCTA

10

120,000 mi

2008 – 2012

Various

Certain 2.0 TFSI
engine vehicles with
engine codes CBFA
and CCTA

10

120,000 mi

2012 – 2013

Passat

Certain TDI vehicles
with engine code
CKRA

10

120,000 mi

2005 – 2006

Jetta (A5) (VIN
range from
1K_5M000001 to
1K_6M759703)

All

8½

100,000 mi

2010 – 2012

Service Number:

2440
2033805

2008 – 2012

INTAKE MANIFOLD
USA

LIMITED WARRANTY
EXTENSION

Claim Type:

1PT

Service Number:

2447

Technical Bulletin:

2031075

TURBOCHARGER LIMITED

USA

Claim Type:

1PT

Service Number:

2130

Technical Bulletin:

2036110

DRIVER’S DOOR WIRING
USA

Claim Type:

110

Service Number:

9732

Technical Bulletin:

N/A

Volkswagen of America, Inc.

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CBUA
CBUA
CBUA
CBUA
CBUA

110

Technical Bulletin:

HARNESS LIMITED
WARRANTY EXTENSION

YRS
MILES
(WHICHEVER OCCURS
FIRST)

MODEL

110

Technical Bulletin:

WARRANTY EXTENSION

Page 32

MODEL YEAR

2011 – 2012
2012
2012
2010 – 2012

Claim Type:

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VOLKSWAGEN LIMITED
EXTENSION
WARRANTIES

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YRS
MILES
(WHICHEVER OCCURS
FIRST)

COUNTRY

MODEL YEAR

MODEL

ENGINE

LIMITED WARRANTY
EXTENSION

USA

2011 – 2012

Routan

Certain 3.6L engine
vehicles with engine
code CJRA

10

150,000 mi

Claim Type:

1PT

2009 – 2012

Jetta

2009 – 2012

Jetta SportWagen

2010 – 2012
2009 – 2012
2012

Golf
Touareg
Passat

Certain TDI
vehicles

10

120,000 mi

LEFT CYLINDER HEAD

Service Number:

1570

Technical Bulletin:

2038672

HIGH-PRESSURE FUEL
USA

PUMP LIMITED
WARRANTY EXTENSION

Claim Type:

1PT

Service Number:

2374

Technical Bulletin:

2041063 (Jetta, Jetta SportWagen, Golf)

INJECTION PUMP LIMITED
WARRANTY EXTENSION

Claim Type:

USA

2011 – 2013

Various

Certain 2.0L TFSI
engine vehicles

10

120,000 mi

2013 – 2014

Passat

Certain TDI vehicles
with engine code
CKRA

10

120,000 mi

1PT

Service Number:

2463

Technical Bulletin:

2031426

HEATER CORE LIMITED
WARRANTY EXTENSION

USA

Claim Type:

110

Service Number:

8023

Technical Bulletin:

2040580

1.2.9

2041057 (Touareg, Passat)

VOLKSWAGEN PARTS AND ACCESSORIES LIMITED WARRANTY
 Warranty replacement parts within the remaining portion of the NVLW or within 1 year or 12,000
miles, whichever is greater.
 Customer purchased parts within 1 year or 12,000 miles, whichever occurs first, beginning at the
date of sale to the retail customer. If the part is installed, the installation date is considered the
retail date.
 New or remanufactured parts installed during the warranty period are covered for any unused
portion of the New Vehicle, Powertrain, or Emissions Warranties, or for the time and mileage limits
of the VW Parts Warranties, whichever is greater.

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 Accessories (e.g., roof rack, MDI box, alloy wheels) installed prior to New Vehicle delivery, are
covered for the New Vehicle Limited Warranty period.
 Accessories installed by a Volkswagen authorized dealer, during the NVLW period, are covered
for the greater of, the remainder of the NVLW period; or 12 months or 12,000 miles, whichever
occurs first.
For detailed information refer to 6.8 Volkswagen Parts and Accessories Limited Warranty.

1.3

GENERAL GUIDELINES
START OF WARRANTY PERIOD
The warranty period begins with the in-service date, which is the date of delivery to the original
purchaser or the original lessee (including original fleet purchases), or the date the vehicle is first
placed in service as a demonstrator or company vehicle, whichever comes first. If not stated otherwise
the warranties are applicable for original purchaser/lessee and subsequent owners.
END OF WARRANTY PERIOD
The warranty period ends at the earliest one of these two events (i.e., whichever occurs first):
 When the vehicle reaches the specific warranty’s exact stated mileage limit (e.g., for the 3 years /
36,000 miles New Vehicle Limited Warranty [NVLW], the warranty ends at precisely 36,000 miles
– not 36,001 miles), or
 On midnight of the day before the given "anniversary" of the in-service date (e.g., for the 3 years /
36,000 miles NVLW, if the vehicle’s in-service date is December 1, 2009, the warranty ends at
midnight on November 30, 2012 – not December 1, 2012)
Repair orders must be opened prior to the end of the warranty to be eligible for warranty
reimbursement.
WARRANTY OBLIGATION
Repair of the defect or replacement of the defective part.
Only authorized Volkswagen dealers may perform warranty work. They must ensure that covered
repairs/replacements for all eligible Volkswagen customers are performed free of charge and in
compliance with these guidelines. An exception may be made in the case of an emergency repair (see
3.21 Emergency Repairs).
 Defects in material or workmanship
Damages to the vehicle may be caused by the way its components are composed or processed
during manufacturing. These types of damages are the manufacturer's responsibility and are
eligible for warranty reimbursement.
 Normal wear
All mechanical parts of the automobile are subject to wear. Repairs may become necessary that
do not result from defects in material and workmanship. Damages resulting from normal wear are
the customer's responsibility and are not eligible for warranty reimbursement with the exception of
covered wear items. See 1.2.1.1 Wear and Tear Covered Components - NVLW.

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 Customer cause, outside influence, and inappropriate repairs
Damages resulting from negligence, customer driving habits, or outside influences are beyond the
control of Volkswagen. It is the customer's responsibility to operate the vehicle in accordance with
the Owner's Manual and to perform all regular scheduled maintenances as detailed in the
maintenance section of the Warranty and Maintenance booklet. These types of damages are not
eligible for warranty reimbursement.

 Dealer caused repairs/replacements
Damages resulting from misdiagnosing or improper repair, dismantling, or installation are the
dealer's responsibility and are not eligible for warranty reimbursement.
CANADIAN CUSTOMERS WHO REQUIRE WARRANTY REPAIRS WHILE TRAVELING IN THE UNITED STATES
Canadian customers who require warranty repairs while traveling in the United States should have
repairs performed by an authorized Volkswagen dealer. If the vehicle is within a Volkswagen Group
Canada, Inc. warranty, United States dealers can submit a warranty claim. As of MY09, proof of
Canadian residence is required. If a United States dealer cannot submit a warranty claim, the
customer may be asked to pay for the repair. On the customer's return to Canada, they should present
the invoice to a Canadian Volkswagen dealer, who should submit a warranty claim on the customer's
behalf and obtain reimbursement for them.
UNITED STATES CUSTOMERS WHO REQUIRE WARRANTY REPAIRS WHILE TRAVELING IN CANADA
United States customers who require warranty repairs while traveling in Canada should have repairs
performed by an authorized Volkswagen dealer. If the vehicle is within a VWoA warranty, Canadian
dealers can submit a warranty claim. As of MY09, proof of United States residence is required. If the
Canadian dealer cannot submit a warranty claim, the customer may be asked to pay for the repair. On
the customer's return to the United States, they should present the invoice to a United States
Volkswagen dealer, who should submit a warranty claim on the customer's behalf and obtain
reimbursement for them.
USE OF VOLKSWAGEN GENUINE PARTS
Genuine Volkswagen parts are required to be used for all repairs done at Volkswagen's expense and
pursuant to Volkswagen's warranties covering the vehicle and Volkswagen's warranties covering
replacement parts, accessories and optional equipment supplied by and purchased from VWoA. NonGenuine parts may be used for warranty repairs only if the warranty work is eligible for sublet to an
independent repair facility and the required parts are not in the Volkswagen parts program. Except as
noted above, VWoA will not reimburse the cost of non-genuine parts used for Volkswagen warranty
repairs.
VOLKSWAGEN-APPROVED DIAGNOSTIC TOOLS AND DIAGNOSTIC SOFTWARE
The download and installation of updated ODIS Service diagnostic software versions by VW Dealers is
important to the success of the service business for both Volkswagen and our Dealers. It helps to
ensure a consistent customer service experience, optimizes technical repair assistance offered by
Volkswagen and improves the accuracy of SAGA claim submission. It is Volkswagen's expectation

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that all applicable Volkswagen-approved diagnostic devices be updated with the most current ODIS
Service application and diagnostic content versions within 14 calendar days of their release.
The latest ODIS Service application and diagnostic version information are posted on the ServiceNet
main page in the Alerts section.
SAGA claims submitted that include diagnostic labor time must be supported with a diagnosis log
produced from an appropriate Volkswagen-approved diagnostic tool loaded with the software version
that is no more than one version behind the current version. SAGA claim submissions that do not
meet this requirement are subject to denial or charge back.
Additional Information
Volkswagen recommends configuring ODIS Service to automatically download and install the latest
versions. For instructions and additional information, please refer to Service Information – ODIS
Service document title: Online Update Guide located on ServiceNet > Vehicle Diagnostics >
Offboard Diagnostic Information System Service (ODIS Service) > Service Information.
VOLKSWAGEN ENGINE OIL QUALITY STANDARDS
Engine oil requirement for all Volkswagen vehicles:
When performing repairs, scheduled maintenance or other service to Volkswagen vehicles that require
the addition of engine oil, whether topping off or doing a complete oil change, dealers must use engine
oil that meets Volkswagen oil quality standards. Lists of these oils appear in Technical Bulletin
Instance Number 2012855 on ElsaPro.