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Policy Application from A to Z | Battery – Vehicle

Page 87

 Customer charge is based on Volkswagen suggested retail parts prices.
PRORATION EXAMPLES
 16 months of service have elapsed. Battery will be replaced 100% parts and labor at no charge to
the customer (since the battery has been in service less than 24 months).
 34 months of service have elapsed. The proration rate of 50% parts would apply for 25-36 months
in service. Labor may not be claimed.
OWNER'S OBLIGATIONS
The owner is required to present either the unserviceable battery or the battery and the vehicle in
which it has been installed, plus proof of purchase, within the warranty period to any authorized
Volkswagen dealer in the United States.
ITEMS NOT COVERED BY THE GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERY LIMITED
WARRANTY
 Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident, low
electrolyte level or use of electrolyte other than recommended by the manufacturer.
 Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts
storage, are not eligible for replacement under warranty.
 Use of the battery for commercial or marine purposes.
 Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.
 Battery testing, if the battery is not defective. The owner would be responsible for the cost of
having the battery tested.
3.8.2.2.1

PRORATION TABLE FOR NEW GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT
BATTERIES (INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD BETWEEN JUNE 1, 2012
AND DECEMBER 31, 2014
GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERY PRORATION TABLE
FOR BATTERIES SOLD BETWEEN JUNE 1, 2012 AND DECEMBER 31, 2014

3.8.2.3

Months in Service

Parts Quantity

Customer Charge in Percent of
Suggested Retail Price

0 - 24
25 - 36
37 - 48
49 - 60

1.00
0.50
0.30
0.10

0%
50%
70%
90%

GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERIES (MANUFACTURED BY
EXIDE OR INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD BETWEEN JUNE 1, 1998
AND MAY 31, 2012
 Are warranted to be free of defects in material and workmanship for 12 months or 12,000 miles,
whichever occurs first.

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 After 12 months or 12,000 miles (whichever occurs first) of battery service, Volkswagen will
absorb a prorated percentage of the battery replacement cost, the remainder of the cost to be paid
by the customer (including labor). This proration policy applies until the battery has been in service
for 60 months (5 years), after which time the customer must bear the entire cost for a new battery.
Labor is not reimbursable in the following situations:
 On prorated batteries.
 On wholesale purchases or installation by an independent repair facility.
 On over-the-counter purchases.
The battery is to be replaced with a new replacement battery of comparable capacity.
See 3.9 Battery Test for Midtronics battery tester warranty requirements.
BATTERY POLICY GUIDELINES
 Full 100% reimbursement for parts and labor up to 12 months or 12,000 miles, whichever occurs
first.
 No labor reimbursement for battery replacement after 12 months or 12,000 miles, whichever
occurs first.
 This warranty does not apply to batteries that were placed in commercial or marine use.
 Customer charge is based on Volkswagen suggested retail parts prices.
PRORATION EXAMPLES
 8 months of service and 11,000 miles have elapsed. Battery will be replaced 100% parts and labor
at no charge to the customer since the battery has been in service less than 12 months or 12,000
miles.
 8 months of service and 14,000 miles have elapsed. Proration for 8 months service would apply
since the battery has been in service more than 12 months or 12,000 miles. Labor may not be
claimed.
OWNER'S OBLIGATIONS
The owner is required to present either the unserviceable battery or the battery and the vehicle in
which it has been installed, plus proof of purchase, within the warranty period to any authorized
Volkswagen dealer in the United States.
ITEMS NOT COVERED BY THE GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERY LIMITED
WARRANTY
 Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident, low
electrolyte level or use of electrolyte other than recommended by the manufacturer.
 Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts
storage, are not eligible for replacement under warranty.
 Use of the battery for commercial or marine purposes.
 Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.
 Battery testing, if the battery is not defective. The owner would be responsible for the cost of
having the battery tested.

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3.8.2.3.1

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Page 89

PRORATION TABLES FOR NEW GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT
BATTERIES (EXIDE OR INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD BETWEEN
JUNE 1, 1998 AND MAY 31, 2012
GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERY PRORATION TABLE
FOR BATTERIES SOLD BETWEEN JUNE 1, 1998 AND MAY 31, 2012
FOR VEHICLES WITH LESS THAN 12,000 MILES
Customer Charge in Percent of
Months in Service
Parts Quantity
Suggested Retail Price
1 - 12
1.00
0%
GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERY PRORATION TABLE
FOR BATTERIES SOLD BETWEEN JUNE 1, 1998 AND MAY 31, 2012
FOR VEHICLES WITH MORE THAN 12,000 MILES
Months
Customer Charge in
Months
Customer Charge in
Parts
Parts
in
Percent of Suggested
in
Percent of Suggested
Quantity
Quantity
Service
Retail Price
Service
Retail Price
0
1.00
0%
31
0.48
52%
1
0.98
2%
32
0.47
53%
2
0.97
3%
33
0.45
55%
3
0.95
5%
34
0.43
57%
4
0.93
7%
35
0.42
58%
5
0.92
8%
36
0.40
60%
6
0.90
10%
37
0.38
62%
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30

0.88
0.87
0.85
0.83
0.82
0.80
0.78
0.77
0.75
0.73
0.72
0.70
0.68
0.67
0.65
0.63
0.62
0.60
0.58
0.57
0.55
0.53
0.52
0.50

12%
13%
15%
17%
18%
20%
22%
23%
25%
27%
28%
30%
32%
33%
35%
37%
38%
40%
42%
43%
45%
47%
48%
50%

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38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60

0.37
0.35
0.33
0.32
0.30
0.28
0.27
0.25
0.23
0.22
0.20
0.18
0.17
0.15
0.13
0.12
0.10
0.08
0.07
0.05
0.03
0.02
0.00

63%
65%
67%
68%
70%
72%
73%
75%
77%
78%
80%
82%
83%
85%
87%
88%
90%
92%
93%
95%
97%
98%
100%

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3.8.3

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Page 90

VOLKSWAGEN ECONOMY 6-VOLT/12-VOLT REPLACEMENT BATTERY
LIMITED WARRANTY (FOR BATTERY PART NUMBERS BEGINNING WITH
JZW)
 Are warranted to be free of defects in material and workmanship for 12 months, regardless of
mileage.
Labor is not reimbursable in the following situations:
 On wholesale purchases or installation by an independent repair facility.
 On over-the-counter purchases.
The battery is to be replaced with a new replacement battery of comparable capacity.
See 3.9 Battery Test for Midtronics battery tester warranty requirements.
VOLKSWAGEN ECONOMY 6-VOLT/12-VOLT REPLACEMENT BATTERY POLICY GUIDELINES
 Full 100% reimbursement for parts and labor up to 12 months, regardless of mileage.
 Proration is not applicable for Volkswagen Economy 6-Volt/12-Volt Replacement Batteries
 This warranty does not apply to batteries that were placed in commercial or marine use.
OWNER'S OBLIGATIONS
The owner is required to present either the unserviceable battery or the battery and the vehicle in
which it has been installed, plus proof of purchase, within the warranty period to any authorized
Volkswagen dealer in the United States.
ITEMS NOT COVERED BY THE VOLKSWAGEN ECONOMY 6-VOLT/12-VOLT REPLACEMENT BATTERY LIMITED
WARRANTY (FOR BATTERY PART NUMBERS BEGINNING WITH JZW)
 Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident, low
electrolyte level or use of electrolyte other than recommended by the manufacturer.
 Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts
storage, are not eligible for replacement under warranty.
 Use of the battery for commercial or marine purposes.
 Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.
 Battery testing, if the battery is not defective. The owner would be responsible for the cost of
having the battery tested.

3.8.4

GENUINE VOLKSWAGEN 6-VOLT/12-VOLT REPLACEMENT BATTERY DROPSHIP PROGRAM
Effective April 1, 2000, Genuine Volkswagen 6-Volt/12-Volt Replacement Batteries ordered through
the Drop-Ship Program will be reimbursed at the warranty rate established for ordering through your
Facing PDC. The reimbursement process for these batteries is a modification to warranty policy. All
other battery policies, including proration, remain unchanged.
 Note: It is more cost effective for your dealership to utilize the Drop-Ship Program when ordering
Genuine Volkswagen 6-Volt/12-Volt Replacement Batteries, plus you will receive a larger parts
reimbursement when submitting a warranty claim.

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Page 91

3.9

BATTERY TEST

3.9.1

POLICY FOR ALL VEHICLE BATTERY WARRANTY CLAIMS
All batteries must be tested using the correct battery specifications and charged, if required, using
Volkswagen-approved Midtronics battery tools and equipment. The Midtronics printout is required to
substantiate the condition of the battery.
Refer to Technical Bulletin Instance Number 2011894 for the testing and repair procedures for battery
testing and charging using Volkswagen-approved Midtronics battery tools and equipment.
Do not submit a warranty claim for battery charging required due to outside influence..
DOCUMENTATION REQUIREMENTS
Battery warranty claims must be substantiated by attaching the Midtronics printout(s) to the repair
order and by entering the Midtronics encrypted TEST CODE(s) in the claim COMMENTS field.
The above documentation requirements are mandatory at all testing, charging and/or replacing points.
Volkswagen will, at various times, decode the encrypted Midtronics test code for warranty auditing and
data analysis purposes.
CHARGE-BACK
Paid battery claims are subject to charge-back for:
 Failure to use Volkswagen-approved Midtronics battery tools and equipment for all warrantyrelated battery tests or charging, if required
 Battery replacement when only charging was required or battery charging when the battery was
discharged due to outside influence
 Failure to attach the Midtronics printout(s) to the repair order including failure to attach the end
result printout after the battery was charged
 Failure to enter the TEST CODE in the warranty claim comments field
 Failure to attach the Midtronics printout(s) to the PDI checklist or to record the TEST CODE on the
PDI checklist
 Failure to replace the battery with the exact specification of the original equipment battery

3.9.2

BATTERY TEST AND MAINTENANCE PROCEDURES
Volkswagen-approved Midtronics battery tools and equipment must be used for all Volkswagen initial
battery checks after delivery of the vehicle to the dealer. Battery testing and charging are included in
the PDI time allowance. A separate claim is no longer necessary. Battery replacements are claimed
with a single Service Number using normal warranty procedures. It is mandatory that the replacement
battery be the exact specification of the original equipment battery.
Maintenance of new vehicle stock batteries is the dealership's responsibility. The PDI process
mandates that the battery be tested and charged within 5 days of new vehicle receipt from the
transporter. Volkswagen will accept claims for battery replacement with a repair date up to 10 days

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