As calculated

Spare parts

G 052195S0

1

0.1 quart

As calculated

Spare parts

Synthetic Oil
5W40
VW 502 00
Synthetic Oil (TDI)
VW 504 00
VW 507 00

PART NUMBERS FOR COMMON FLUIDS AND LUBRICANTS
VCOP NON-PARTICIPATING DEALERS' ENGINE OILS
Description

Part Number

Mineral Oil
5W20
Mineral Oil
5W30
Mineral Oil
10W30 + Misc. Oil

Quantity

Equals

Reimbursement

In SAGA, Claim as:

MINOIL

1

0.1 quart

Enter value1

Outside spare parts

MINOIL

1

0.1 quart

Enter value1

Outside spare parts

MINOIL

1

0.1 quart

Enter value1

Outside spare parts

SYNGOIL

1

0.1 quart

Enter value1

Outside spare parts

TDIOIL

1

0.1 quart

Enter value1

Outside spare parts

Synthetic Oil
5W40
VW 502 00
Synthetic Oil (TDI)
VW 504 00

VW 507 00
1Reimbursement values may be found in WISE under Resource Center > Claim Input Assistance > Claim Coding
Assistance > Outside Part Numbers for Common Fluids and Lubricants

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PART NUMBERS FOR COMMON FLUIDS AND LUBRICANTS
EXCLUDING ENGINE OILS
Description

Part Number

Quantity

Equals

1

1 lt(qt)

As calculated

Spare parts

1

1 lt(qt)

As calculated

Spare parts

GUS052910A3

1

9.5 lt or 2.5 gal

As calculated

Spare parts

G 052910A2

1

1.89 lt or .5 gal

As calculated

Spare parts

Power Steering Fluid1

G 002000

1

1 lt(qt)

As calculated

Spare parts

Power Steering Fluid1

G 002012

1

354.8 ml

As calculated

Spare parts

Brake Fluid

B 000750M2

1

250 ml or .25 qt

As calculated

Spare parts

A/C Refrigerant- R134A2

ZVP000134

0.01

28.4g or 1 oz

Enter value5

Outside spare parts

PAG Oil3

G 052154A2

0.5

125 ml or .130 qt

As calculated

Spare parts

Coolant (except Routan)

ZVP000200

1

1 lt(qt)

Enter value5

Outside spare parts

Coolant (Routan only)

GUS012001G1

1

1 gallon

As calculated

Spare parts

Sealant for Auto Trans

AKD45600002

1

14 ml tube

As calculated

Spare parts

Sealant Compound

AMV17400401

0.5

83 ml tube

As calculated

Spare parts

AMV18800102

0.5

100 g tube

As calculated

Spare parts

AMV18820003

0.5

100 g tube

As calculated

Spare parts

D 176404A2

0.5

93 g tube

As calculated

Spare parts

Use appropriate

Manual Transmission Oil

part number

Automatic Transmission Oil
AdBlue® (Urea) [For Carefree
Maintenance Claims only]
AdBlue® (Urea) [For Warranty
Claims Only]

Sealant Compound
Sealant for Manual Trans

4

Sealant Compound Oil Pan4

Use appropriate
part number

Reimbursement In SAGA, Claim as:

1

Use appropriate quantity while topping up by using the decimal point, i.e., ‘.50’
Up to 454 g will be reimbursed for testing purposes
3 50% of 1 can of PAG oil can be used when replacing R134A, use part number ‘G 052154A2’
4 These Sealing Compounds include enough compound to repair at least two vehicles. Claim the appropriate amount by
using the decimal point, i.e., ‘.50’
5 Reimbursement values may be found in WISE under Resource Center > Claim Input Assistance > Claim Coding
Assistance > Outside Part Numbers for Common Fluids and Lubricants
2

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REIMBURSEMENT OF LABOR
The labor reimbursement is based on the dealer's approved labor rate in effect on the date of the
repair and the time associated with the repair/replacement. For most repair operations, Volkswagen
has specified flat rate times for labor operations published on ElsaPro, which must be used, except
where otherwise stated in written Volkswagen policy. For exceptional conditions, the actual punched
time (A-time) may be used.

REIMBURSEMENT OF LABOR
Reimbursed labor

=

Repair time x

2.4.2.1

REPAIR TIME

2.4.2.1.1

FLAT RATE TIMES FOR LABOR OPERATIONS

Labor rate

Flat rate times for labor operations are based on the repair procedures approved by Volkswagen and
are provided for each model on ElsaPro. They determine the labor portion of a repair and contain the
average time for set-up, standard diagnosis, and repair procedures.
Claimed labor operations must be consistent with the customer concern and repair work performed.
Dealers are allowed the flat rate times that are current at the time the repair/replacement is performed.
Re-evaluation and establishment of a labor operation: Dealers may request re-evaluation of an
existing labor operation perceived as incorrect. Dealers may also request the establishment of a new
labor operation if the labor operation is warrantable but not listed on ElsaPro.
 Note: All concerns or requests regarding SRT discrepancies or revision requests, must be
submitted by using the ElsaPro Feedback Button. When submitting feedback, the dealer must
follow-up the request by checking the ElsaPro Feedback Button for a response. To read a
response, choose the View option. A response will be provided when the status of your original
Feedback Form is Closed.

2.4.2.1.2

ACTUAL CLOCKED TIME (A-TIME) AND DIAGNOSIS TIME
A-TIME
A-time is the total clocked time a technician works on a repair. It must be realistic and fair. Examples
of conditions when A-time may apply are listed in the table Actual clocked time.

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ACTUAL CLOCKED TIME
Additional repair steps

Necessary repair steps are not included in labor operation, e.g.
a stud breaks while removing a water pump.

Missing labor operation

The labor operation for the repair is not published in ElsaPro.

Less time needed than
labor operation

The repair is not carried out to the full extent or requires less
time than described in labor operation

Overlapping labor
operations

The repair shows common procedures with one or more repairs
being performed on the same vehicle

Diagnosis time

Diagnostic procedures are required to investigate the source of
the problem and there is no diagnosis labor operation

DIAGNOSIS TIME ASSOCIATED WITH A REPAIR FOR A DEFECT IN MATERIAL AND/OR WORKMANSHIP
Diagnosis time may be required to substantiate a customer complaint or to verify that a repair
corrected the failure. Diagnosis time is not included in repair SRTs with the exception of visual
diagnosis.
The following diagnostic labor operations must be utilized:
 01500000: Guided Fault Finding or Guided Functions (applicable to MY 2004 and newer models
unless otherwise instructed in Volkswagen publications such as Technical Bulletins, Updates,
Campaign Circulars, etc. In some cases the procedures in these documents may instruct the
technician to specifically use Self Diagnosis.)
 01320000: Technical Diagnosis
Diagnosis time may be claimed starting after the vehicle is brought into the work bay and before any
repairs or services are performed.
DIAGNOSIS TIME WITH MIL ON AND NO REPAIR REQUIRED
When there is a MIL on and there is no defect associated, only the time to interrogate the control
modules and clear DTC codes will be reimbursed (based on the time expenditure identified on the
GFF diagnosis log). The GFF time should be claimed using labor operation 01500000.
A-TIME OR DIAGNOSIS TIME OVER 1 HOUR
The Service Manager/Service Director is responsible for repairs requiring A-time or diagnosis time
over 1 hour and must approve the extra time by:
 signing and dating the approval on the repair order
 clearly and legibly recording any technical information on the repair order to validate the extra
time, including a road test
DIAGNOSIS TO IMPROVE THE CUSTOMER EXPERIENCE (DICE)
Under certain conditions and criteria, the DICE warranty policy will allow dealers to claim up to 50 time
units (1/2 hour) of technical diagnosis when a customer concern cannot be duplicated and/or when the
vehicle is found to be operating normally when compared to the same or a similar vehicle.

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Actual DICE time expenditure (maximum 50 time units) may be utilized once per customer visit (repair
order). All DICE claims must be substantiated with appropriate documentation. All DICE time requires
the full signature of the Service Manager/Service Director or designate. The authorization signature
must be placed next to the technician notes describing the diagnosis steps on the repair order hard
copy.
Only diagnosis time which can be influenced at the technician level is included in this policy such as:
 time used to investigate customer concerns, such as noises, fluid leaks, etc.
 Guided Functions or scan tool diagnosis when no MIL is on
 road test
 time used when a customer concern cannot be duplicated or when the vehicle is found to be
operating normally when compared to the same or a similar type vehicle
The DICE warranty policy is only applicable while the vehicle is covered under the New Vehicle
Limited Warranty or the Powertrain Limited Warranty.
The DICE labor operation (01329599) is the only line item allowable on a DICE claim.
The DICE claim comments must include the following:
 The statement: "DICE: Vehicle is found to be operating normally when compared to same or
similar type vehicle"
 The customer concern
 Applicable technician notes
DICE time is not claimable for customer concerns involving simple visual inspections or when basic
component function may be verified by the Service Consultant during write-up and does not involve
technical diagnosis (e.g. wiper blades are streaking or right rear speaker is inoperable).
Every Volkswagen dealer is eligible to participate in the DICE policy; however, Volkswagen of
America, Inc. reserves the right to cancel participation for any dealer if the policy is not used
appropriately for the purpose intended.
DIAGNOSIS REQUIRING ROAD TESTS
The repair order must clearly show the vehicle mileage "before" and "after" the road test as well as
detailed technician notes explaining the customer complaint, cause, and correction to justify and
support the claim. Road tests may not be claimed more than one time per repair order.
PUNCH TIME/DOCUMENTATION REQUIREMENTS FOR A-TIME AND DIAGNOSIS TIME
Detailed technician notes (including Dealer Technician Helpline recommendations, date of contact and
case number, when applicable) must be recorded on the repair order to support the A-time and/or
diagnosis time. The Dealer Technician Helpline case number (when applicable) must be entered in the
claim comments. (See section 3.56 Technician Helpline/VTA Case Number for conditions when a