NHTSA ID Number: 10127619
Manufacturer Communication Number: SFCC_14DEC17
TSB/Document Date: 2018-01-29
Summary
Presentation from Dealer Shop Foreman Conference Call
JAGUAR
LAND ROVER SHOP FOREMAN CONFERENCE CALL
DECEMBER 14, 2017
Today’s Presenters
Name
Position
Robert Weingart
Manager – Local Technical Support
Elyse McArthur
Product Investigation
Matt Priestner
Product Investigation
Greg Martucci
Product Investigation
Rich Conte
Product Investigation
Jerry Bennett
Product Investigation
Tom Bollettieri
Product Investigation
2
LOCAL TECHNICAL SUPPORT (LTS)
NEWS & UPDATES
November was an above average month for TA volume
– LTS response times held to 1 hour despite L3 training sessions
− Training complete for 2017
− L3 Assessments week of 08-Jan-2018
– LTS performance will recover to 30 minute goal for remainder of 2017
– Slip in retailer response time during Thanksgiving week in USA – slow
to recover to previous ~30 hours
– Please review service alert: Reminder - Technical Assist (TA) Cases
and Upcoming Holiday
L3 LTS Training Period
L3
Nov. above average
!
USA
Thanksgiving
Slow to return
Tools & Equipment
News
Issue:
•
Panasonic Tablet with 256GB hard drives run out of memory space
Status:
• A fix is now in place to adjust the hard drive partition size
Action:
• Please submit a Diagnostic EPQR for the concern
• Additionally call Bosch Technical Support at 1-866-628-5508 for
assistance with hard drive partitioning adjustments
4
Latest Vehicle Concern Fixes
Vehicle
XCL
XCL
17-18MY
XF/XE/F-PACE
16-17MY XJ
Customer
Concern
Details and Status
Publication
InControl Touch
Pro software
updates
New InControl Touch Pro software (17C) has been released with PATHFINDER
123 and SDD 152. Some of the top issues that are resolved with this release
include: Touch Screen image shifting, SVR Logo missing from startup screen,
AM/FM reception improvements, ripped CDs now play in the correct track order,
and Rear Seat Entertainment vehicles can now be updated again. Bulletins are
currently being updated to reflect the new changes.
LTB01009NAS5
JTB00552NAS5
LTB01108NAS3
JTB00593NAS3
H046 UPS7917
N102 UPS8017
InControl Remote
intermittent
operation
Customers may report intermittent issues with the InControl Remote App, more
specifically the Remote Climate feature. There have been improvements last
month to both the backend server and the apps themselves. Please ensure the
customer is on the latest version on the app Apple (1.69.3) & Android (R1.67.1).
If you have issues on the latest app, please raise a request for Technical
Assistance (TA).
H056 RECALL
VIRTUAL TFT IC
RECALL REPAIR
AVAILABILITY
H056 TSB VERSION 2 on TOPIX provides repair instructions for 18MY vehicles
using PATHFINDER and 17MY XJ using SDD manual patch.
H056 version 3 will release repair instructions for all models including for use of
special applications in SDD and PATHFINDER that reduce sw download time to
approx. 2 mins for all models except 16-17MY XJ which continue with the
conventional SDD download procedure. Customer recall mailing by Dec 19th
H056 v 3 target
release by Dec
19th
5
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
F-TYPE
18MY
Telematics battery
replacements
We have replenished stock of TCU back-up batteries. All the backorders are
currently being filled to resolve failure to activate TCU due to a drained backup
battery.
XCL
18MY
Telematics failing
to activate at PDI
Vehicle fails PDI routine due to telematics will not activate – e-Call button fails to
illuminate. Improvements to 18MY Telematics Control Unit software has been
released on PATHFINDER v123. Affected vehicles that cannot be resolved with
the advice in the listed SSM’s should have the TCU software updated.
SSM73634
Jaguar
SSM73635
Land Rover
XCL
17 – 18MY
Concerns with
Updating and
Replacing the
TCU and ACM on
PATHFINDER
Software Version
120
Issues reported for replacing or updating TCU and ACM in the listed SSM’s
have been resolved with the release of PATHFINDER 123.
SSM73651
Jaguar
SSM73652
Land Rover
TBD
6
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
F-PACE
RR Velar
18MY
A customer may
report that Eco
Stop/Start is not
functional.
Discovery
17MY
A Customer may
report vehicle is
hard to fill with
fuel.
Details and Status
Publication
Diagnostic information is available in Live Data within the GWM via Pathfinder.
There is a list of stop/start inhibits and a value “Estimated cold cranking voltage
at present state of charge [41EA]” which is a calculated value that will inhibit
operation of Eco Stop/Start. This data must be included in a TA for additional
support.
Under
Investigation
Inspect fuel tank vent line for restrictions due to a twisted line. If this is identified
post VIN end A044489, please raise an EPQR.
TBD
7
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
The flashing indicator is only notification of a mis-match between requested and
actual gear and is not an indicator of a fault. If you encounter this complaint,
diagnose all DTCs first. If a TA is required for diagnostic support, include the
information listed below:
Information to gather from customer:
XCL
A customer may
express a concern
of a flashing gear
indicator on the
GSM and
Instrument Cluster
1. Does the customer usually select sport mode or dynamic modes?
2. Does the customer keep eco mode active or shut off?
3. Did the complaint occur during a regular drive cycle (i.e. route to work) and if so, is it
repeatable?
4. What maneuver was being performed- i.e. Parking, steady cruise, accelerating,
steering input, shift paddles, etc.
5. What made the customer notice the condition?
6. How long into the drive did the complaint occur?
7. What were the ambient conditions - i.e. road conditions and gradient, temperature,
weather, etc.
8. Does the customer change the gear selector position at stops?
9. What auxiliary components were active at the time?
10. Did the complaint occur at a stop, if yes did the engine enter eco stop?
Under
Investigation
Information to gather from SDD/Pathfinder:
1. Gearbox near stall event counter
2. Gearbox stall event history - odometer at last
8
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
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TSB/Document ID: SFCC_14DEC17
Replacement Service Bulletin Number:
MFR Communication Date: 2017-12-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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