Publication

Discovery
17MY

Customer may
experience a
hesitation at 30-55
mph and 14002000 RPMs

This occurs approximately ⅔ into the warm up phase on a cold start with a
steady throttle pedal input. Should a customer experience this particular
scenario, submit a TA. LTS will provide specific instructions on diagnosis.

Under
Investigation

RR Sport
16MY

CEL on the
instrument cluster

This is paired with DTC P2002-00 for DPF efficiency stored in the PCM. Should
you replace a DPF or DPF/ SCR Catalyst assembly for this concern, please
submit an EPQR with a picture of the DPF brick looking into the outlet. Hold
onto the part, it may be requested for further analysis

Under
Investigation

F-PACE
2.0L Diesel

Customer may
report a whistle or
whine from engine
bay

Diagnosis may lead to the discovery of metal shavings in the oil filter & pan.
This may be caused by the lower timing chain rubbing against the crankshaft
balancer. If you require technical support please raise a TA, otherwise submit
an ePQR for repaired vehicles with clear pictures of affected area. Note in the
ePQR if SSM 72672 has been performed on the vehicle.

Under
Investigation

9

Latest Vehicle Concern Fixes
Customer
Concern

Details and Status

Discovery
Range Rover
RR Sport
17MY

A customer may
report an Adaptive
Damping (AD)
warning message
on the
Instrument Cluster
(IC).

Investigations have identified that Diagnostic Trouble
Code (DTC) U3000-04 may be stored in the Chassis Control Module (CHCM),
leading to the warning message being displayed within the IC. The warning
message will remain present until the ignition has been cycled 'OFF' and then
'ON' but will be displayed again until the update listed within the Diagnostic
Procedure below is completed. The CHCM will require a software update and if
the vehicle is equipped with Dynamic Response the CHMB will need to be
updated.

RR Velar

A customer may
report a
suspension
warning message
displayed on the
Instrument Cluster

It may be reported by the customer that a hissing or single pop noise was heard.
The vehicle then displays a suspension warning message on the Instrument
Cluster (IC), which can lead to a loss of functionality to the vehicle’s suspension
ride height adjustment. Retailers will renew the Vehicle Dynamic Suspension air
supply unit expansion chamber. Parts are in limited supply, a temporary parts
restriction has been put on the parts to ensure an equitable distribution.

N116

Discovery
17MY

A Customer may
report that they
are unable to
open the front
stowage
compartment
behind the ICP.

This may be caused by a potential clash of components and or incorrect routing
of the electrical harness. Should a customer express a concern, please refer to
TSB LTB001121 for repair guidance.

LTB01121NAS1
On Sign-off

Vehicle

Publication

N135NAS1
On Sign -off

10

Latest Vehicle Concern Fixes
Vehicle

Customer
Concern

Details and Status

Publication

A Customer may
report a creaking
noise from the
center of the
instrument panel.

This may be caused by contact between the body panels on the under-hood
side of the bulkhead panel. TSB JTB00604 (Jaguar) & LTB01134 (Land Rover)
has been published to address this concern by providing instructions on creating
separation between the two panels making the contact. Should a Customer
express a concern please refer to the TSB for repair guidance.

JTB00604NAS1
LTB01134NAS1

RR Velar

Customers may
report misting of
window’s during
cold temperatures.

This may be caused by an HVAC recirculation door linkage that has become
detached due to the actuator motor overdriving the recirculation door linkage
travel. Revised HVAC control module software has been developed to prevent
this concern by creating soft stops in the actuator operation preventing over
travel of the actuator arm.

UPS campaign
N143 targeted to
launch by Dec
22nd

F-TYPE

A Customer may
report a gap
between the
carpet and center
console trim.

A gap between the carpet edge and the center console may become visible on
some vehicles due to a variation in carpet build tolerances. All replacement
carpets are now being supplied to an assured tolerance which has been
tightened to the upper range of specification. Assured carpets have been fitted
in production from K44113 for LH side carpets and K51411 for RH side carpets.
Should a carpet fitment concern be found on vehicles built post the containment
VINs, please submit an EPQR with pictures of the concern.

RR Velar
F-PACE

11

Latest Vehicle Concern Fixes
Vehicle

Customer
Concern

Details and Status

Publication

Discovery

A Customer may
report difficulty in
opening the hood.

A few reports have been received regarding difficulty opening the hood panel
when the release level is pulled. The reports suggest that the cable is too long
for the application and does not pull far enough to release the hood latches.
This concern is currently being investigated. Should this concern be found
please submit an EPQR for the vehicle to aid in the investigation.

F-TYPE
Coupe

A Customer may
report the load
space cover is
warping.

A Customer may find the Parcel Shelf (load space cover) is distorting, lowering
in the center. This concern is currently under investigation. If you find any cases
of this concern please submit an EPQR with picture showing the amount of
distortion.

Straight

Distorted

Under
Investigation

Under
Investigation

Location to measure

12

Questions Raised By Retailers
Vehicle

Customer Concern

Details and Status

Raised By

XCL

We are seeing quite a lot of
complaints for the eco stop/start
system not working. Using the
health check tool it shows the
battery being low on charge is the
inhibitor. After charging the battery
it will pass the Midtronics test but
still will not allow the vehicle to do
an eco stop/start. Since the battery
passes we can't replace it under
warranty and we are not able to fix
the customers concern. Is there
another way to get this through
warranty without a TA case or
failed battery dtc printout?

Should you encounter a situation where the battery test is
successful with the Midtronics tester, but this is still identified in
Live Data as the cause of an Eco Stop/Start complaint you have
to raise a TA, if diagnostic support is required, or EPQR, if the
support is not required. Attach a session file to your report
showing the routines outlined in LR SSM73689 & Jaguar
SSM73688 and have been completed. This will allow additional
investigation into the topic. When submitting the warranty claim,
be sure the TA or EPQR number is listed first in the claim
comments to avoid possible text transfer cutoff.

Brian Peterson
JLR Cary

SDD

I have had to recover one SDD
twice and all software will load but
the NGI_Phase 2.5 SDD keeps
trying to load NGI 004.01.001 but
can not until phase2.5 is loaded
which it will not load. Is there a
work around or do I need to try a
third time to recover the SDD ?

Please refer to SSM73412 for this concern. NGI 004.01.001 is
one of several Phase 2.5 SDD releases.

Joe Watkins
JLR Houston
Central

13

THANK YOU!
Q&A