Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: VOS-15-09

Subject: ODIS Service Installation Phase 2 – Software Installation Date: Dec. 17, 2015
& Configuration Instructions
Supersedes VOS-15-05 due to revised download and installation process & additional instructions.

Table of Contents
Page

Section
1.0

Introduction
1.1

General Information - Must Read!

2

1.2

Preparation Overview

2

1.3

Process Overview - Must Read!

2

2.0

Preparation

3

2.1

Diagnostic Device Hardware & Network Prerequisites

3

2.2

Software Download & Installation Prerequisites

4

2.3

Confirm Windows® Update Setting

4

3.0

Installation

5

3.1

Download & Install Application Data – “Single-Setup”

5

3.2

Import Security Certificate to Application

12

3.3

Diagnostic Data Download & Installation – “Post-Setup”

15

4.0

5.0

2

Post-Setup Configuration

17

4.1

Administration - General

17

4.2

Administration - Support

19

4.3

Administration - Connections

20

4.4

Additional Instructions

22

Online Updates

22

Notes:
• Please read these instructions carefully and in their entirety before performing any
procedures. If you do not understand these instructions, arrange to have a qualified person
perform these procedures.
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.
Page 1 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1.0 – Introduction
1.1 – General Information
This document describes the initial download, installation and configuration of ODIS Service
diagnostic software on eligible diagnostic laptop and tablet devices. These instructions are specific to the
preparation of brand new diagnostic laptop and tablet devices, i.e.: devices where ODIS Service was
NOT previously installed.
Instructions for the initial installation of ODIS Service are broken down into two separately-titled
instruction document “Phases”: Installation Phase 1 and Installation Phase 2. Both installation
instruction documents are posted on ServiceNet.
Checkboxes are provided throughout this document to note fulfilled prerequisites and completed sections.
Notes:
• As of December 2015, the initial installation of ODIS Service software takes place via a
Volkswagen AG Group Services web-server.
• Installation DVDs are no longer used. To prevent confusion, please locate and discard all
previous installation version DVDs.

1.2 – Preparation Overview
The preparation guidelines:
• Ensure diagnostic device eligibility for ODIS Service installation and use.
• Ensure that the requisite license and certificate files were obtained and stored. (Phase 1
Instructions completed.)
• Address device physical, related Windows software and dealership network issues to ensure
trouble-free downloads and installations.

1.3 – Process Overview
Software download, installation & configuration processes take place in the following stages:
 Download and install V3.0.0 application data from VWAG Group Services web-server
 Import certificate to application
 Download and install diagnostic database from web-server
 Configure ODIS Service installation
 Configure diagnostic interface (VAS 5054A etc.)*

*Instructions must be obtained from additional documents posted on ServiceNet.

Page 2 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.0 – Preparation
2.1 – Diagnostic Device Hardware & Network Prerequisites






Windows 7




Antivirus software and network firewall temporarily disabled (where applicable).

Device must have a functional USB functions.
Type of diagnostic interface to be used is known, e.g.: VAS 5054A etc.
Network connection: Ethernet cable or WLAN. (Minimum recommended network download speeds:
6 Mbps (single brand) or 8 Mbps (dual brand).)

Device connected to A/C power adapter and booted to Windows desktop.

 Diagnostic tablets mounted in base station with USB mouse and keyboard connected.

2.2 – Software Download & Installation Prerequisites
Prerequisites Checklist



The following Installation Phase 1 – Preparation, License & Security Certificate Process
instruction steps are completed and outcomes obtained:
Preparation:
Diagnostic device assigned a “Device ID”
Primary and backup “device folders” created for license and security certificate storage.
License Process:
License requested from eShop and license request approval email received
License file downloaded from eShop to device folder on the diagnostic device desktop and
device folder on backup USB flash drive
Certificate Process:
Certificate requested from eCRMS and certificate request approval email received
Certificate file downloaded from eCRMS to device folder on the backup USB flash drive and
copied to the device folder on the diagnostic device desktop
Certificate imported to Windows®

ATTENTION!
Software installation from the web-server is NOT possible without device-specific license
and certificate files, and recorded hardware key!

Page 3 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.3 – Confirm Windows Update Setting
To ensure trouble-free ODIS Service software download and installation from the web-server, the
diagnostic device must not be downloading or installing Windows updates at the same time.
To confirm the preferred Windows update setting as instructed in the diagnostic device’s Unpacking and
Setup instructions, proceed as follows:
1. Go to: Windows Start > Control Panel > Windows Update > Change Settings
2. In the Important Updates category, confirm that the update option: Check for updates but let me
choose whether to download and install them is selected as illustrated below:
 If this option is selected, select Cancel:
 If this option is not selected, select it now from the dropdown, and then select OK:

3. Close the remaining Control Panel Windows.

Note:
If it was necessary to change the update setting, check if a Windows update is currently in
process before installing ODIS Service. If a Windows update is in process, allow it to finish and
only then proceed with ODIS Service installation.

All Preparation steps completed. Proceed to Section 3.0 – Page 5

Page 4 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Installation
3.1 – Download & Install Application Data – “Single Setup”
1. Open Internet Explorer
2. Type the following address in the browser’s address bar, and then click the “Go to” arrow:

3. Select OK:

[email protected]...

Note:
If multiple certificate confirmation
prompts appear, select and confirm
the one indicated as:
Issuer: VWGoA ODIS RootCA

Issuer: VWGoA ODIS RootCA XXXX
Valid From: X/X/201X to X/X/201X
Click here to view certificate prope…

4. Navigate through the server Indexes in the following order:

Odis > Trade-Retail > software > installation
5. From the installation Index, double-click the
OffboardDiagSetup-Service VWMCD 3 X X XXXXXXX.exe file:

(cont.)
Page 5 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
6. Click the Save - dropdown selection arrow, and then select Save and Run:

Note:
Selecting Save and run starts the installation process automatically after the download is complete.
7. No action needed:

8. When the download is complete, Close the browser session.
9. No action needed:

10. Confirm English (US) is selected, and then select OK:

(cont.)
Page 6 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
11. Select Next:

12. Select Next:

13. Select Next:

(cont.)
Page 7 of 22
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.