CAMPAIGN
BULLETIN

QUALITY ACTION

Driver & Passenger Inflator
Field Quality Parts Collection Initiative Update
Reference: PM670
Date: November 1, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Potentially Eligible
Models/Years:
MY2012 Versa (N17) –
FLORIDA & TEXAS ONLY

Eligible
Population:

Dealer
Inventory:

SERVICE COMM
Expiration Date:

Stop Sale In
Effect:

9,404

NA

November 15, 2017

NO

***** Collection Initiative Summary *****
Nissan launched a special parts collection activity on May 10, 2017 to replace the front
driver and passenger Takata air bag inflators free of charge on specific MY2012 Versa (N17)
vehicles registered in Florida and Texas.
NOTE: Customers were informed that this parts collection activity was timelimited. Nissan communicated this activity would end once a sufficient number of in-use
inflators had been collected.
Nissan has collected a sufficient number of parts for this particular zone and will now close
the initiative. Nissan wants to inform dealers that PM670 will conclude on November
15, 2017. The parts collection initiative will continue until November 15, 2017 in order to
allow dealers sufficient time to complete any previously scheduled repairs. Dealers
should not schedule any appointments beyond November 15, 2017 for this
collection activity.
Once all collection activities have concluded, Nissan will request return of any unused parts
with a separate communication.
***** What Dealers Should Do****
1. Service Comm will deactivate PM670 on any unrepaired VINs on November 15,
2017. Dealers should complete previously scheduled appointments at this time and
not continue to complete or schedule additional vehicles beyond November 15, 2017.
2. Dealers should submit any open claims for this collection activity by November 15,
2017.
3. Dealers may continue to use NTB17-049 to service any previously scheduled
vehicles subject to this activity until November 15, 2017.
PLEASE NOTE: The return process for this collection activity is different than the
normal Takata parts return process (NTB17-049, page 22).



Inflators for this activity are being returned via Fed-Ex (not XPO/Stericycle)
Do not collect 100 parts prior to shipment. When the shipment is ready, you
may call for a FedEx Ground pick-up using the number listed for business locations
(800-463-3339), or, if you receive regular pick-ups, give the package to your FedEx
Ground Driver.
PM670 | Expiration Notification



Please remember to use the Orange label and attach to the side of each box
as per the instructions
 Please remember to use the FedEx Ground Package Return Program (PRP)
shipping label as per the instructions
 Fill in the “From” information; (Nissan dealer name and address)
 The RMA# is not needed
 Peel off the label and affix it to the top of the box to the left of the Class 9 label.
If any of the packaging is damaged, or you have any questions, please call 210-2505079 or send an email to [email protected].
***** Unused Part Return Information *****
Nissan is now allowing dealers to return any of the following part to facing PDCs (using an
“I” code) until January 15, 2018.
 98561-3AN1A
 98560-3VY8A
NOTE: All campaign IDs for model year and state specific Versa Driver and
Passenger Inflator collection activities (PM670, PM671, PM672, PM673) will be
closed after November 15, 2017. Dealers should return their unused parts at this time.
Parts returned by January 15, 2018 will not affect a dealer’s parts accrual credit. Parts
returned after this date may be subject to using a dealer’s parts return accrual.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

PM670 | Expiration Notification