Customer Satisfaction Program
26180 Incorrect Value Indicated for Trunk Release Fuse
Reference Number:
Attention:

Release Date:
Revision:

N15202618

November 2016
00

This program is in effect until December 31, 2018.

Make
Chevrolet

Model Year
From
To
2016
2016

Model
Impala

RPO
AB5

Description
Remote Trunk Release

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2016 model year Chevrolet Impala vehicles, equipped with a remote trunk release (RPO AB5),
may have an incorrect fuse value specified for fuse F66 (Trunk Release) on the Engine Compartment
Fuse Block cover.
Inspect, and if necessary, replace the fuse and/or fuse block cover.

Parts
Quantity
1 (If Req’d)
1 (If Req’d)

Part Name
Fuse-Mini 5 Amp
Cover- Fr/Cmpt Fuse Blk

Part No.
88864840
84228012

Warranty Information
Labor
Operation

9102728
9102729

Description
Inspect Front Compartment Fuse Block - No Further Action Required
Replace Fuse and/or Fuse Block Cover (Includes Inspection)

Labor
Time
0.2
0.2

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Remove the front compartment fuse block cover.

4623947

2.

Verify that the fuse value for the fuse in location F66 (Trunk Release) is 5 Amp. If the fuse value is not correct, replace
the fuse with the proper fuse.

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 4

Customer Satisfaction Program
26180 Incorrect Value Indicated for Trunk Release Fuse

4623926

3.

Inspect the front compartment fuse block cover. Verify that the fuse value for location F66 (Trunk Release) is 5 Amp.

4623927

4.

If the value is correct (5 Amp), no further action is required.

5.

If the value is not correct (10 Amp), replace the fuse block cover with the part number listed above.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through December 31, 2018. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through December 31, 2018, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.

Page 2 of 4

Customer Satisfaction Program
26180 Incorrect Value Indicated for Trunk Release Fuse
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Customer Satisfaction Program
26180 Incorrect Value Indicated for Trunk Release Fuse
December 2016
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2016 model year Chevrolet Impala, equipped with a remote trunk release, may have an
incorrect fuse value specified for fuse F66 (Trunk Release) on the engine compartment fuse block cover.
Your satisfaction with your Impala is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect, and if necessary, replace the fuse and/or fuse block cover. This
service will be performed for you at no charge until December 31, 2018. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your Chevrolet Impala provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
26180

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4257
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 16, 2016

Subject: 26180 - Customer Satisfaction Program
Incorrect Value Indicated for Trunk Release Fuse
Models: 2016 Chevrolet Impala
Equipped with Remote Trunk Release (RPO AB5)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program 26180 today. The
total number of U.S. vehicles involved is approximately 27,246. Please see
the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on December 1, 2016.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
November 17, 2016. A list of involved vehicles in dealer new inventory is attached to
this message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS