Customer Satisfaction Program
16066 Fuel Filler Pipe Ground Strap Not Attached
Reference Number:
Attention:

Release Date:
Revision:

N16206175

November 2016
00

This program is in effect until December 31, 2018.

Make
Chevrolet

Model
Colorado

Model Year
From
To
2015
2016

RPO
ZW9

Description
Pickup Box Delete

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

All 2015 and 2016 model year Chevrolet Colorado vehicles, equipped with pickup box delete (RPO ZW9),
may have a condition in which the fuel filler pipe ground strap terminal may not be attached to the vehicle
box mount. If the condition is present, a potential electrostatic discharge, generated when refueling the
vehicle, may not be grounded, increasing the risk of fuel vapor ignition resulting in a vehicle fire.
Install the fuel filler pipe ground terminal.

Parts
No parts are required.
Warranty Information
Labor
Operation
9102738

Labor
Time
0.3

Description
Install Fuel Filler Pipe Ground Strap Terminal

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure

4625455
1.
2.

Locate the chassis harness ground terminal bolt on the driver side rear of the frame and remove it from the vehicle
box mount.
Locate the fuel filler pipe ground strap terminal. (The terminal should be hanging).

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 4

Customer Satisfaction Program
16066 Fuel Filler Pipe Ground Strap Not Attached

4625456
Note: Be sure to install the chassis harness terminal (1) over the fuel ground terminal (2).
3.

Using the chassis harness ground terminal bolt, install the fuel filler ground terminal and chassis ground terminal to
the vehicle box mount and torque to 9 Nm. (80 lb in).

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through December 31, 2018. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through December 31, 2018, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.

Page 2 of 4

Customer Satisfaction Program
16066 Fuel Filler Pipe Ground Strap Not Attached
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
16066 Fuel Filler Pipe Ground Strap Not Attached
December 2016
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2015-2016 model year Chevrolet Colorado may have a condition in which the fuel filler pipe
ground strap terminal may not be attached to the vehicle box mount. If the condition is present, a potential electrostatic
discharge, generated when refueling the vehicle, may not be grounded, increasing the risk of fuel vapor ignition
resulting in a vehicle fire.
Your satisfaction with your Colorado is very important to us, so we are announcing a program to prevent this condition.
What We Will Do: Your GM dealer will install the fuel filler pipe ground terminal. This service will be performed for you
at no charge until December 31, 2018. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your Chevrolet Colorado provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
16066

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4256
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 16, 2016

Subject: 16066 - Customer Satisfaction Program
Fuel Filler Pipe Ground Strap Not Attached
Models: 2015-2016 Chevrolet Colorado
Equipped with pickup box delete (RPO ZW9)
To:

All Chevrolet Dealers

General Motors is releasing Customer Satisfaction Program 16066 today. The
total number of U.S. vehicles involved is approximately 51. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on December 1, 2016.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
November 17, 2016. A list of involved vehicles in dealer new inventory is attached to
this message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS