Bulletin No.: 14632C
Date: November 2016

Service Bulletin

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Unable to Remove Ignition Key

MODELS:

2005-2010 Chevrolet Cobalt
2006-2011 Chevrolet HHR
2006-2010 Pontiac Solstice
2007-2010 Pontiac G5
2005-2006 Pontiac G4/Pursuit
2007-2010 Saturn Sky
2003-2007 Saturn Ion
Equipped with Automatic Transmission

The part information section has been revised. Please discard all copies of bulletin 14632B.
CONDITION
On some 2005-2010 model year (MY) Chevrolet Cobalt, 2006-2011 MY Chevrolet HHR; 2006-2010
MY Pontiac Solstice; 2007-2010 MY Pontiac G5; 2005-2006 MY Pontiac G4/Pursuit; 2007-2010
MY Saturn Sky and 2003-2007 MY Saturn Ion vehicles equipped with an automatic transmission,
the vehicle’s transmission shifter may not properly transmit an electrical signal that allows the
ignition key to be turned counter clockwise past the accessory mode to the “LOCK” position after
the vehicle has been shifted into park. If this occurs, the ignition key cannot be removed from the
ignition cylinder without depressing the manual release plunger located on the underside of the
steering column as described in the owner’s manual. A key left in the accessory position for an
extended period of time may result in severe battery drain and a possible no start condition.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 15 years from the date
the vehicle was originally placed in service, regardless of vehicle mileage or ownership.
In most cases, dealers are to replace the automatic transmission shifter. This repair will be made
at no charge to the customer. However, the service procedure also requires dealers to utilize the
Ignition Key Cannot Be Inserted, Rotated, or Removed from the Ignition Lock Cylinder diagnostic
information table in SI to eliminate other possible causes before replacing the automatic
transmission shifter. This diagnosis and any related repairs are covered under this special
coverage. Diagnosis or repair for conditions other than the condition described above is not covered
under this special coverage.

Copyright 2015 General Motors. All Rights Reserved.

Page 2

November 2016

Bulletin No.: 14632C

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
December 11, 2014 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to December 11, 2014
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCCA).
Part
Number
15793413
15835451
15793389
23420829
22706232

20820718

25864102
25864103
20820710
20772038
20756030
20756032
15777204
20756031

Description
SOLENOID ASM, A/TRNS SHFT LK CONT
(2003-2007 Ion)
CONTROL ASM, A/TRNS
(2003-2004 Ion)
CONTROL ASM, A/TRNS
(2005-2007 Ion)
CONTROL ASM, A/TRNS
(2005-2010 Cobalt, G5, 2005-2008 G4, Pursuit, 2008 HHR)
HANDLE, A/TRNS CONT LVR
(2005-2010 Cobalt, G5, 2005-2008 G4, Pursuit, 2008 HHR)
(To be ordered with 23420829)
BOOT, A/TRNS CONT LVR
(2005-2010 Cobalt, G5, 2005-2008 G4, Pursuit, 2008 HHR)
(To be ordered with 23420829)
CONTROL ASM, A/TRNS (W/ A/TRNS CONT IND)
(2006-2008 HHR EXCLUDING RPO VY7)
CONTROL ASM, A/TRNS (W/ A/TRNS CONT IND)
(2006-2008 HHR WITH RPO VY7)
CONTROL ASM, A/TRNS
(2009-2011 HHR)
CONTROL ASM, A/TRNS
(2009 Solstice)
CONTROL ASM, A/TRNS
(2007-2009 Solstice)
CONTROL ASM, A/TRNS
(2008-2010 Solstice)
CONTROL ASM, A/TRNS
(2006-2010 Solstice, Sky)
CONTROL ASM, A/TRNS
(2007-2010 Sky)

Quantity/
Vehicle
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)

Color
No Color
No Color
No Color
No Color
Ebony

1
(If Req’d)

Ebony

1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)
1
(If Req’d)

No Color
No Color
No Color
Inferno
Orange
Cobalt
Red
Omni
Khaki
No Color
Omni
Khaki

Page 3
20778934
20756029

November 2016
CONTROL ASM, A/TRNS
(2009-2010 Sky)
CONTROL ASM, A/TRNS
(2007-2010 Sky)

Bulletin No.: 14632C
1
(If Req’d)
1
(If Req’d)

Hydro
Blue
Cobalt
Red

SERVICE PROCEDURE
Note: Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management
(GWM) system to ensure the required repair for either recall 14113 or recall 14133 has been
completed. Vehicles involved in special coverage 14632 were also involved in one or the other of
these previous recalls.


If the repair for recall 14113 or recall 14133 has NOT been completed, complete the required
repair BEFORE proceeding to step #1 in this bulletin.



If the repair for recall 14113 or recall 14133 has been completed, proceed to step #1 in this
bulletin.

1. Perform an ignition lock cylinder function test. Determine if the ignition key can be inserted,
rotated, and removed from the ignition lock cylinder.


If the ignition key can be inserted, rotated and removed from the ignition lock cylinder without
engaging the release button, no further action is required.

Note: It is essential to read and follow the Ignition Key Cannot Be Inserted, Rotated, or Removed
from the Ignition Lock Cylinder diagnostic information table in SI to correctly root cause the
condition. In addition, refer to Technical Service Bulletin 06-07-30-004G and Technical Service
Bulletin 09-02-35-005C for important service information. If the lock cylinder and ignition key were
replaced in either recall 14113 or recall 14133, a floor shifter replacement or shift control cable
adjustment may be required.


If the ignition key cannot be inserted, rotated and removed from the ignition lock cylinder,
refer to Ignition Key Cannot Be Inserted, Rotated, or Removed from the Ignition Lock Cylinder
in SI.

Note: If diagnosis indicates that a lock cylinder, lock cylinder housing, ignition key or ignition
solenoid requires replacement, determine if the parts were damaged because of a workmanship
issue related to the completion of recall 14113 or recall 14133. If any of these parts were damaged
because of a workmanship issue related to the completion of recall 14113 or recall 14133, their
replacement will be covered under one or the other of these previous recalls, whichever is
applicable, but will require wholesale authorization.
2. If the diagnostic table leads to a floor shifter replacement recommendation, proceed to
Transmission Control Replacement Procedure, below.

Page 4

November 2016

Bulletin No.: 14632C

TRANSMISSION CONTROL REPLACEMENT PROCEDURE

4043711

Important: For Ion models only, refer to Diagnostic Starting Point - Automatic Transmission Shift
Lock Control and as necessary, Shift Lock Control Solenoid (1) Replacement in SI.

4043712

1. Remove the floor shifter (1). Refer to Transmission Control Replacement in SI.
2. Install the new floor shifter. Refer to Transmission Control Replacement in SI.
CUSTOMER REIMBURSEMENT - For U.S.
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by December 31, 2015, unless otherwise specified
by state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within 15 years from the date the vehicle was originally placed in
service, regardless of vehicle mileage.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:

Page 5




November 2016

Bulletin No.: 14632C

A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by December 31, 2015. Repairs must
have occurred within 15 years from the date the vehicle was originally placed in service, regardless
of vehicle mileage.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

Page 6

November 2016

Bulletin No.: 14632C

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900111
9900112

9900113
9900114

9900115
9900116
*

Description
Diagnostic Time - Condition Not Covered Under This Special
Coverage - No Repair Required
Shift Cable Adjustment
Cobalt, G5, Ion, HHR, G4, Pursuit
Solstice, Sky
Add: Diagnostic Time
Connector Reconnection - All
Add: Diagnostic Time
Transmission Control Replacement
Cobalt, G5, Ion, G4, Pursuit
HHR
Solstice, Sky
Add: Shift Lock Control Solenoid Replacement - Ion Only
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied - For U.S. dealers only

Labor
Time
0.1-0.3

Net
Item
N/A

0.4
0.5
0.1-0.3
0.1-0.5
0.1-0.3

N/A

0.6
1.0
1.4
0.1
0.1-0.3
0.2
0.1

N/A

N/A

*
N/A

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 7

November 2016

Bulletin No.: 14632C

December 2014
Dear General Motors Customer:
As the owner of a 2005-2010 model year (MY) Chevrolet Cobalt, 2006-2011 MY Chevrolet HHR;
2006-2010 MY Pontiac Solstice; 2007-2010 MY Pontiac G5; 2005-2006 MY Pontiac G4/Pursuit;
2007-2010 MY Saturn Sky or 2003-2007 MY Saturn Ion vehicle equipped with an automatic
transmission, your satisfaction with our product is very important to us.
This letter is intended to make you aware that your vehicle’s transmission shifter may not properly
transmit an electrical signal that allows the ignition key to be turned counter clockwise past the
accessory mode to the “LOCK” position after the vehicle has been shifted into park. If this occurs,
the ignition key cannot be removed from the ignition cylinder without depressing the manual
release plunger located on the underside of the steering column as described in the owner’s
manual. A key left in the accessory position for an extended period of time may result in severe
battery drain and a possible no start condition.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your vehicle within 15 years of the date
your vehicle was originally placed in service, regardless of vehicle mileage, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition
described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by December 31, 2015, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

Page 8

November 2016

Bulletin No.: 14632C

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Quality & Customer Experience
Enclosure
14632

GM CUSTOMER CARE AND AFTERSALES
DCS4248
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 4, 2016

Subject:

14632C – Special Coverage Adjustment
Unable to Remove Ignition Key
Part Information Section Revised

Models:

2005-2010 Chevrolet Cobalt
2006-2011 Chevrolet HHR
2006-2010 Pontiac Solstice
2007-2010 Pontiac G5
2005-2006 Pontiac G4/Pursuit
2007-2010 Saturn Sky
2003-2007 Saturn Ion
Equipped with Automatic Transmission

To:

All General Motors Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
The part information section has been revised. Please see the attached bulletin
for details and discard all copies of bulletin 14632B.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES