Customer Satisfaction Program
16056 Missing USB Port
Reference Number:
Attention:

Release Date:
Revision:

N16205788

November 2016
00

This program is in effect until November 30, 2018.

Make
Chevrolet
GMC

Model
Express
Savana

Model Year
From
To
2016
2016

RPO
U0H

Description
Radio AM/FM Stereo, USB

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2016 model year Chevrolet Express and GMC Savana vehicles ordered with a base radio with
optional USB port (RPO U0H), may have been built without the port installed.
Replace Monroney label on stock vehicles with corrected label. Customer option to install the USB outlet
assembly, or receive a $100 USD/$135 CDN reimbursement.

Parts
Quantity
1 (if req’d)

Part Name

Part No.
22744901

COVER, I/P ACSRY

Warranty Information
Labor
Operation

9102696
9102697

9102698
*

Description
Install New Monroney Label (Vehicles in Dealer Inventory Only)
Install USB Receptacle (Customer Vehicles Only, option 1)
Customer Reimbursement Check Issued (Customer Vehicles Only,
Option 2)
- For USA and Canada dealers only
- For Export dealers only

Labor
Time
0.2
0.3

Trans.
Type
ZFAT
ZFAT
ZFAT

Net
Item
N/A
N/A
*

N/A
0.2

For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. For Export:
Submit the dollar amount reimbursed to the customer in Net/Reimbursement. The amount identified in Net Item is
the $100 USD / $135 CDN dealer check that was issued to the customer. Record the check number in the Invoice
Number field. Record the VIN on the check. Submit $20.00 administrative allowance in Net/Admin Allowance.

Service Procedure
For Dealer Inventory Only – US & Canada
Note: Involved vehicles that are currently in dealer/retailer new car inventory are to receive a corrected Monroney Label
(MSRP window sticker). It is the responsibility of the Service Manager to ensure this label replacement occurs as soon
as possible. Dealer will be re-invoiced to reflect U0F (base radio) instead of U0H with USR (USB port).
1.

Carefully remove the factory installed label from the vehicle’s window. Discard this label.

2.

Clean the window existing residue before installing the new label.

3.

Carefully affix the replacement label to the vehicle’s window.

For Dealer Inventory Only – Export Markets
Dealers will be sent new invoice information.
For Customer Vehicles Only
Note: The options below are not applicable to vehicles in dealer inventory. Dealers are to install a new Monroney Label
on involved vehicles in dealer inventory.
Customers of involved vehicles are to be offered one of the two options listed below.
Option 1 – Install a USB port. If a customer elects to have the USB port installed, proceed to the procedure below.
Option 2 – Compensate the customer $100 (USD) / $135 (CDN) for the missing USB port. Customer should be
informed that if they elect the reimbursement, the USB port will NOT be installed. If a customer elects to be

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 5

Customer Satisfaction Program
16056 Missing USB Port
reimbursed instead of having the USB port installed, dealers are to issue the customer a check. Record the
check number in the Invoice Number field and record the VIN on the check.

4602245
1.

Remove the trim plate.

4602248
2.

Remove the USB harness from the power outlet receptacle harness.

4602254
3.

Connect the USB harness to the USB receptacle.

Page 2 of 5

Customer Satisfaction Program
16056 Missing USB Port

4602257
4.

Install the USB receptacle to the instrument panel.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2018. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through November 30, 2018, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.

Page 3 of 5

Customer Satisfaction Program
16056 Missing USB Port
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4 of 5

Customer Satisfaction Program
16056 Missing USB Port
November 2016
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2016 model year Chevrolet Express or GMC Savana vehicle that was ordered with a base
radio with an optional USB port, may have been built without the USB port installed.
Your satisfaction with your Chevrolet Express or GMC Savana is very important to us, so we are announcing a program
to correct this condition.
What We Will Do: General Motors is offering you the option to either have your GM dealer install the missing USB
port, OR you may elect a reimbursement of $100 (USD) / $135 (CDN) instead of having the USB port installed. This
service will be performed for you at no charge until November 30, 2018.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
16056

Page 5 of 5

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4247
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 04, 2016

Subject: 16056 - Customer Satisfaction Program
Missing USB Port
Models: 2016 Chevrolet Express
2016 GMC Savana
Equipped with Base Radio (UOF)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program 16056 today. The
total number of U.S. vehicles involved is approximately 5,700. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on November 29, 2016.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
November 5, 2016. A list of involved vehicles in dealer new inventory is attached to this
message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS