Customer Satisfaction Program
16095 Brake Caliper Guide Pin Bolt Torque Low
Reference Number:
Attention:

Release Date:
Revision:

N16207301

November 2016
00

This program is in effect until November 30, 2018.

Make
Chevrolet
GMC

Model
Silverado LD
Sierra LD

Model Year
From
To
2017
2017
2017
2017

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2017 model year Chevrolet Silverado LD and GMC Sierra LD vehicles may have a condition in
which the left and right front brake caliper assemblies are suspect to a torque value below the
specification of 100 Nm. If not corrected, the condition has the potential to degrade vehicle stopping
distance during normal operation.
Inspect, and if necessary, torque the left and right front brake caliper assembly bolts to 100 Nm.

Parts
No parts are required for this procedure.
Warranty Information
Labor
Operation

9102699
9102700

Description
Inspect The Left and Right Front Brake Caliper Date Code - No
Further Action Required
Tighten Left and Right Front Caliper Guide Pin Bolts to Specification
(Includes Inspection)

Labor
Time
0.2

Trans.
Type
ZFAT

Net
Item
N/A

0.4

ZFAT

N/A

Service Procedure
Inspection
1.

Raise the vehicle on a hoist. Refer to Lifting and Jacking the Vehicle in SI.

2.

Visually inspect the date code on the left and right front brake calipers.

4620142



If the date code is 13K6A, 13K6$, 14K6A or 14K6$, proceed to the caliper bolt tightening procedure below.



If the date code is not 13K6A, 13K6$, 14K6A or 14K6$, no further action is required.

3.

Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

Caliper Pin Bolt Tightening
Note: Do not allow the open end wrench to contact the brake caliper when removing or installing the brake caliper guide
pin bolt. Allowing the open end wrench to contact the brake caliper will cause a pulsation when the brakes are applied.
Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 4

Customer Satisfaction Program
16095 Brake Caliper Guide Pin Bolt Torque Low
1.

With the vehicle raised, remove both front wheels. Refer to Tire and Wheel Removal and Installation in SI.

3266940
2.

Using a backup wrench on the brake caliper guide pins, tighten the brake caliper guide pin bolts (1) to 100 Nm
(74 lb ft).

3.

Reinstall both front wheels. Refer to Tire and Wheel Removal and Installation in SI.

4.

Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2018. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through November 30, 2018, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.

Page 2 of 4

Customer Satisfaction Program
16095 Brake Caliper Guide Pin Bolt Torque Low
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Customer Satisfaction Program
16095 Brake Caliper Guide Pin Bolt Torque Low
November 2016
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2017 model year Chevrolet Silverado LD or GMC Sierra LD vehicles may have been built
with a condition in which the left and right front brake caliper assemblies may not have been tightened to the proper
specification. If the assemblies are not tightened to the correct specification, it could result in the potential to degrade
vehicle stopping distance during normal operation.
Your satisfaction with your 2017 model year Chevrolet Silverado LD or GMC Sierra LD is very important to us, so we
are announcing a program to correct this condition.
What We Will Do: Your GM dealer will inspect the left and right front brake caliper assembly bolts, and if necessary,
tighten the bolts to the correct specification. This service will be performed for you at no charge until November 30,
2018. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
16095

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4241
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 2, 2016

Subject: 16095 - Customer Satisfaction Program
Brake Caliper Guide Pin Bolt Torque Low
Models: 2017 Chevrolet Silverado LD and GMC Sierra LD
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction 16095 today. The total
number of U.S. vehicles involved is approximately 400. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin at the end of November.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
November 3, 2016. A list of involved vehicles in dealer new inventory is attached to this
message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS