File in Section:
Bulletin No.:

Service Bulletin

Date:

00 - General Information
12-00-89-002A
November, 2012

INFORMATION
Subject:

Requesting a New Key Code for Customer with Lost or Stolen Keys

Models:

2013 and Prior GM Passenger Cars and Trucks

This bulletin is being revised to update the phone number for Canadian dealer support.
Please discard Corporate Bulletin Number 12-00-89-002 (Section 00 – General Information).

Lost or Stolen Keys
In the event of lost or stolen keys, the customer may
request to have a new key code or new key cut
generated during the key replacement repairs.
Note: This is not a warrantable repair. The customer is
responsible for all expenses involved in this process.
If the customer has requested to have the keys
changed to a different key cut, use the procedure below
to create a new key code and to have the GM Key
Code Lookup database updated with the new code so
that the key code can be retrieved for the registered
owner in the future if the keys are ever lost again.

Instructions
Important: There are certain requirements to validate
vehicle ownership that must be met before GM can
provide the current key code. Refer to the latest version
of Corporate Bulletin Number 10-00-89-009 (in
Canada, 10-00-89-010) and please have those
documents ready.
1. Obtain the current key code from the GM Key
Code Lookup database. This database has
restricted access within the dealership. USA
Dealers: Contact your Partner Security Coordinator
if you are unsure who in the dealership has access
to this database. Canadian Dealers: See your
Parts Manager for site authorized users.
2. Using the current key code, create a new key code
by shuffling the last 4 characters of the key code.
For example, if the key code was Z1234, the first
character, Z, must not be changed or moved as
this is the series of key for that specific model. The
numeric characters (1234) can be shuffled into any
other order you desire.

Note: Depending on your dealer's equipment and type
of keys to be cut, you may choose to order blank or
pre-cut / pre-coded parts. Do NOT call Technical
Assistance (TAC) to decipher a key code (Z1234) into
key cut / tumbler numbers. TAC does not have the
information available to translate a key code into key
cut / tumbler numbers. Your key cutting equipment or its
manufacturer will decipher the key code. If you are
unsure of whether or not your key cutting equipment
can decipher the code, you should order pre-cut /
pre-coded parts whenever possible.
3. Using the newly created key code, order keys,
lock cylinders and any other vehicle specific
miscellaneous parts needed to complete the repair.
Note: If pre-coded cylinders are not available and you
are unable to obtain key cut information from your key
cutting equipment manufacturer, you may choose to
sublet the lock cylinder coding to a professional
locksmith. Do NOT call TAC to decipher a key code
(Z1234) into a key cut / tumbler numbers. TAC does not
have the information available to translate a key code
into key cut / tumbler numbers.
4. USA Dealers: Contact GM GlobalConnect with the
VIN and the newly created key code by calling
1-888-337-1010; select prompt 1, then select
prompt 2. Or if you prefer, you may email the
information to [email protected]. They
will update the key code lookup database with this
new code so that if the owner ever desires
additional or replacement keys in the future, the
correct keys can be ordered the first time.
Canadian Dealers: Contact the GM of Canada
Dealer Systems Support at 1-800-265-0573.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
Copyright 2012 General Motors LLC. All Rights Reserved.

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