Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque
Reference Number:
GWM Number:
Revision Description:
Attention:

Release Date: August 2016
N162050120
Revision: 01
2050120
This service procedure was revised to add step 7 and modify steps related to a battery
disconnect. Please discard all previous copies of bulletin 50120.

This program is in effect until September 30, 2018.

Make
Chevrolet

Model
Cruze

Model Year
From
To
2016
2016

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2016 model year Chevrolet Cruze vehicles, may have a condition in which the bolt attaching the
positive battery cable to the rear fuse block may not be properly attached. This condition may prevent
the vehicle from being started, or may illuminate the service engine soon light.
Inspect the battery positive cable bolt and, if necessary, replace the bolt and/or fuse block.

Parts
Quantity
1
1
1

Part Name

Part No.
11609678
39023243
39023242

Battery Positive Cable Bolt
Fuse Block
Fuse Block

Note: Use the VIN, SI and the GM Electronic Parts Catalog (EPC) to determine which fuse block to order.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order
only. DRO’s may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.
Note: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Warranty Information
Labor
Operation
9102447

Description
Inspect Battery Positive Cable Bolt With Feeler Gauge
Add: Replace Battery Positive Cable Bolt
Add: Drill Out Battery Positive Cable Terminal
Add: Fuse Block Replacement

Copyright 2016 General Motors. All Rights Reserved.

Labor
Time
0.3
0.1
0.1
0.4

Trans.
Type
ZFAT

Net
Item
N/A

Page 1 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque
Service Procedure
1.

Record all the radio station presets.

2.

Ensure that all lamps and accessories are turned off.

3.

Turn the ignition OFF and remove the ignition key or all keyless entry transmitters from within the vehicle.

4.

Open the rear compartment lid.

5.

Remove the rear compartment floor panel trim. Refer to Rear Compartment Floor Panel Trim Replacement in SI.

6.

Remove the rear compartment floor panel trim support. Refer to Rear Compartment Floor Panel Trim Support
Replacement in SI.

7.

Disconnect the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.

3686207

8.

Remove the battery fuse box cover (1).

4563134

9.

Visually inspect the battery positive cable bolt (1).


If the battery positive bolt appears to be loose, proceed to the next step.



If the battery positive bolt appears to be tight, proceed to step 20.
Page 2 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque

10. Remove the battery positive cable bolt.

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11. Inspect the battery positive cable bolt for evidence of cross-threading or thread damage.

4563140

12. Verify the battery positive cable bolt passes freely through the battery positive cable terminal hole (1).


If the battery positive cable bolt passes freely through the battery positive cable terminal hole, proceed to step
18.



If the battery positive cable bolt does NOT pass freely through the battery positive cable terminal hole, proceed
to the next step.

Page 3 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque

4563143

13. Remove the battery positive cable cover (1).

4563146

Note: Place a clean shop towel over the battery fuse block to prevent metal shavings from entering the threads of the
battery fuse block or the junction block.
14. While wearing safety glasses, drill out the battery positive cable terminal hole (1) using an 8.5 mm (11/32”) drill bit.
15. Verify there are no burrs on the positive cable and there is a flat mating surface. It may be necessary to use fine
sandpaper to remove burrs and create a flat mating surface.
Caution: Damage can occur to the battery fuse block if metal shavings are in the threads or in the junction block.
16. Use compressed air to carefully blow out the battery fuse block threads and the junction block to ensure there are
NOT any metal shavings present.

Page 4 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque

4563143

17. Install the battery positive cable cover (1).

4563149

18. Inspect the threads in the battery fuse block for evidence of damage and attempt to hand thread the bolt into the
battery fuse block.


If the threads in the battery fuse block are damaged, replace the battery fuse block. Refer to Fuse Block
Replacement in SI.



If the threads in the battery fuse block are NOT damaged, proceed to the next step.

19. Replace the battery positive cable bolt and torque to 16 Nm (12 lb ft).

Page 5 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque

4563158

20. Attempt to slide a 0.5mm (0.020 in) feeler gauge between the battery positive cable bolt washer (1) and the battery
positive cable.


If the 0.5 mm (0.020 in) feeler gauge will slide between the battery positive cable bolt washer and the battery
positive cable, go to step 10.



If the 0.5 mm (0.020 in) feeler gauge will NOT slide between the battery positive cable bolt washer and the
battery positive cable, proceed to the next step.

4563152

21. Attempt to slide a 0.5mm (0.020 in) feeler gauge between the battery positive cable terminal and the bus bar.


If the 0.5 mm (0.020 in) feeler gauge will slide between the battery positive cable terminal and the bus bar, go
to step 10.



If the 0.5 mm (0.020 in) feeler gauge will NOT slide between the battery positive cable terminal and the bus bar,
proceed to the next step.

Page 6 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque

4563163

22. Verify the battery positive cable bolt is torqued to 12 Nm (9 lb ft).

3686207

23. Install the battery fuse box cover (1).
24. Connect the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
25. Install the rear compartment floor panel trim support. Refer to Rear Compartment Floor Panel Trim Support
Replacement in SI.
26. Install the rear compartment floor panel trim. Refer to Rear Compartment Floor Panel Trim Replacement in SI.
27. Close the rear compartment lid.
28. Program all of the customer's radio station presets and set the radio clock to the current time.
Note: Inform the customer that the Stop/Start feature will not be available until the vehicle is allowed to sit for at least 3
hours undisturbed.
29. Perform the battery sensor module learn procedure. Refer to Battery Sensor Module Learn in SI to verify repair.

Page 7 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through September 30, 2018. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through September 30, 2018, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy
Transportation, for details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 8 of 9

Customer Satisfaction Program
50120 Positive Battery Cable Bolt Torque
September 2016
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2016 model year Chevrolet Cruze may have a condition in which the bolt attaching the
positive battery cable to the rear fuse block may not be properly attached. This condition may prevent the vehicle from
being started, or may illuminate the service engine soon light.
Your satisfaction with your Cruze is very important to us, so we are announcing a program to prevent this condition or, if
it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect the battery positive cable bolt and, if necessary, replace the bolt or fuse
block. This service will be performed for you at no charge until September 30, 2018. After that, any applicable
warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-630-2438
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your Cruze provides you many miles of enjoyable
driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
50120

Page 9 of 9

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4150
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 12, 2016

Subject: 50120 – Customer Satisfaction Program
Positive Battery Cable Bolt Torque
Revised Service Procedure section.
Models: 2016 Chevrolet Cruze
To:

All Chevrolet Dealers

This service procedure was revised to add step 7 and modify steps related to a
battery disconnect. Please discard all previous copies of bulletin 50120.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS