Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture
Reference Number:
GWM Number:

N16203817
2038170

Release Date:
Revision:

Make
Buick
Buick
Cadillac
Chevrolet
Chevrolet
Chevrolet

Model
Cascada (USA)
Verano
ELR
Cruze
Volt
Orlando (Canada)

Model Year
From
To
2016
2016
2012
2017
2014
2016
2010
2016
2011
2015
2011
2013

RPO

August 2016
00

Description

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

On some 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 20102016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, and 2011-2013 Chevrolet Orlando (Canada) vehicles,
the accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting
the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible
to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of
transmission gear position.
This special coverage covers the condition described above for a period of 10 years or 120,000 miles
(193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 12, 2016, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to August 12, 2016, must be submitted
to the Service Contract provider.

Correction

Dealers are to inspect and if required, replace the accelerator pedal position sensor assembly. The
repairs will be made at no charge to the customer.

Part Information
Quantity
1

Part Name
Accelerator Pedal Assembly

Part No.
13252702

Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer
Special Order only. DRO’s may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity
limiters in effect.
Note: It is estimated that less than 0.1% of involved vehicles will require accelerator pedal assembly
replacement. Do not order parts for shelf stock. Limited but sufficient quantities of the accelerator pedal
assembly are currently available for order.
Warranty Information
Labor
Operation
9900372
9900373

9900374
9900375
*

Description
Diagnostic Time Only – No Repair Required
Replace Accelerator Pedal Position Sensor (2011-2015 Chevrolet
Volt, 2014-2016 Cadillac ELR)
All Other Models
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.1-0.3

Trans.
Type
ZREG

Net
Item
N/A

0.2
0.3
0.1-0.3
0.2
0.1

ZREG

N/A

ZREG
ZREG

*
N/A

The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 3

Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture
Service Procedure

4570113
1.

Verify that the accelerator pedal (1) has separated from the housing (2).


If the accelerator pedal is NOT separated from the housing, no further action is required. Inform the
customer that any additional diagnosis and repairs are not covered under this special coverage.

If the accelerator pedal is separated from the housing, replace the accelerator pedal. Refer to Accelerator Pedal Position
Sensor Replacement or Accelerator Pedal Replacement in SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy
Transportation, for details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by August 31, 2017. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture
August 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010-2016
Chevrolet Cruze, 2011-2015 Chevrolet Volt, or 2011-2014 Chevrolet Orlando (Canada) vehicle, your satisfaction with
our product is very important to us.
This letter is intended to make you aware that some 2016 model year Buick Cascada, 2012-2017 Buick Verano, 20142016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, or 2011-2013 Chevrolet Orlando (Canada)
may have a condition where the accelerator pedal can break at the stalk just below the housing due to the driver
entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be
possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of
transmission gear position.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your GM vehicle within 10 years of the date your vehicle was originally placed in service or
120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or
repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed
reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite
your request, however, if this is not convenient, you may mail the completed reimbursement form and all required
documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2017,
unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience

Enclosure
38170

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4148
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 12, 2016

Subject: 38170 - Special Coverage
Accelerator Pedal Stalk Fracture
Models: 2016
Buick Cascada (USA)
2012-2017 Buick Verano
2014-2016 Cadillac ELR
2010-2016 Chevrolet Cruze
2011-2015 Chevrolet Volt
2011-2013 Chevrolet Orlando (Canada)
To:

All Buick, Cadillac, and Chevrolet Dealers

General Motors is releasing Special Coverage 38170 today. The total number
of U.S. vehicles involved is approximately 1.5 million. Please see the attached
bulletin for details.
It is estimated that less than 0.1% of involved vehicles will require accelerator
pedal assembly replacement during the terms of this special coverage. Do not
order parts for shelf stock. Limited but sufficient quantities of the accelerator
pedal assembly are currently available for order.
Customer Letter Mailing
The customer letter mailing will begin the week of September 5, 2016
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
August 12, 2016.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS