A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.

Edition 149: August 17, 2015

Content


Effective Today: Technical
Bulletins and U.S. Tech Tips
Removed from ServiceNet



Wiring Diagrams Updates



ODIS GFF Feedback



New Workshop Equipment
Categories and Content in
ServiceNet



Technical Bulletins



Pending Service Solutions



Tech Tips



Campaigns



Updates



Suggestions

Effective Today: Technical Bulletins and U.S. Tech Tips
Removed from ServiceNet
Effective today, August 17, Technical Bulletins and U.S. Tech Tips have been removed from
ServiceNet.
Through the Carlisle survey and dealer feedback, you have expressed the need to have service
information:


In one place (ElsaPro)



Easily accessible (with VIN and without VIN)

Therefore, we consolidated service information to the source system.
Easy accessible with VIN in ElsaPro
In the case of Technical Bulletins and U.S. Tech Tips, the source system is ElsaPro. ElsaPro allows
searches for vehicle specific Technical Bulletins and Tech Tips based on the VIN entered. This
change helps:


Consolidate information location



Avoid duplication of data and misaligned information



Provides vehicle specific information

Easy Accessible without VIN via Google Search To do a general search of the source system
(ElsaPro), use the Volkswagen Google Search Tool (VW Google). VW Google can be accessed
through the Technical Assistance button in ElsaPro and the vwhub.com homepage.
As you know, VW Google Search is a fast and efficient way to do a general search for Technical
Bulletins and Tech Tips, without a VIN. However, we have received feedback from you that VW
Google Search has not been working properly over the last few months. We are happy to inform
you that the issue has been resolved.
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Future Enhancement
A change request will be coming in 2016 to ElsaPro which will allow access to Technical
Bulletins at a glance, as it was with ElsaWeb. No need to drill down into Technical Service
Solutions sub-categories any longer. We will inform you when the change will go live in 2016.
In the future, if you experience any issues locating Technical Bulletins or U.S. Tech Tips via VW
Google Search, please email us at [email protected] or submit an ElsaPro
Feedback.
Below is an overview of how to search for Technical Bulletins and Tech Tips in VW Google
Search.
VW Google Search for Technical Bulletins and Tech Tips
A link to VW Google is located on the home page of VWhub.com.
Users can find all Technical Bulletins (TB) on VW Google using the following search methods
(The example TB shown is “26-12-07 - Ad Blue Filling at Delivery (2031040/1)”):
1. Using the TB group number (26-12-07):
Searching by group number allows the user to browse all the TB’s available for that
specific group. There are three ways to use the group search:
A. By repair group # (26)
B. By Repair Group # + Publishing Year (26-12)
C. By Repair Group # + Year + Publishing # (26-12-07)
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Example (Repair Group # + Publishing Year):

2. Or the TB title:

3. Or the TB instance:

4. Or by Key word search:

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Wiring Diagrams Updates
Based on entered VIN, toggling Vehicle Options
ON/OFF helps narrowing down available content.
To access i-Wire, login to VWHub.com.

ODIS GFF Feedback
Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback.
Because of your feedback, ODIS quality is improving with each new release. Some of the top
feedback contributors for last month are:
1. Rob Ounpuu
2. Capilano Volkswagen
3. Patrick Pouliot
4. Mark Mahowald
5. Rich Cervantes
6. Rui Penha
7. Robert Mizar
The latest version for Volkswagen is:
Application v2.2.6 – Content v2.28.1.
The current ODIS Service version can be found on the VW ServiceNet home page under Alerts.
ODIS Hotfix Issues Occasionally, hotfixes are provided by the factory to address specific tester
issues. Please refer to the following guidelines for installing and using ODIS hotfixes.
1. Do not install any hotfix unless directed by the VW Technician Helpline.
2. All hotfixes must be removed as soon as the diagnostic session has been completed.
3. Do not share hotfixes between users and/or testers.

4. Only install a hotfix for the issue it was created for.
If a hotfix is left on a tester after the session has been completed, other diagnostic functions such
as coding and adaptations may be affected.
Feedback by the Numbers – since October 2013


Total VW Feedback Received: 3448



Total VW Feedback Submitted to Factory: 1232



Total VW Feedback Closed: 1020

Note: Not all feedback that we receive can be submitted to the factory for resolution. An issue
may be rejected due to missing or incomplete information, out of date software, or because it is
a duplicate of an issue already submitted.
ODIS Issues
1. ODIS queries user for VIN near end of diagnostic session when preparing to send the
diagnosis log, even though VIN is displayed at the top of the screen. 2011-up Jetta.
Fixed with Brand update 2.28.1.
2. Logical Link failure reading IUMPR data when exiting GFF.
ECF_OPEN_LOGICAL_LINK_FAILED. 2006-up Jetta, 2009-up Tiguan, 2013-up CC,
2007 Passat. Scheduled to be fixed with Base update 2.2.6.
3. Read Control Modules function stops at 29%. Vehicle system test does not complete.
2010-up Touareg. Scheduled to be fixed with Base update 2.2.6.
4. Text cannot be read within a function test. Text represented by unintelligible text strings.
For example: No I18N: (08004521800236aa).(txt25). A resolution is pending for these
issues.
5. Issues or errors when trying to run online coding or adaptations. May be related to a
factory installed hotfix. Remove the hotfix. Refer to the ODIS Hotfix Issue section of this
document.
To get ODIS issues corrected as soon as possible, please submit a new feedback each time
you experience any issues performing ODIS functions. Please contact the VW Technician
Helpline for assistance performing GFF functions if necessary.

Note: The main ODIS screen may not refresh due to an anti-virus or anti-malware application
locking a file or files, resulting in a blank window. To refresh the screen manually, use the zoom
in / zoom out buttons at the bottom left corner of the main screen. (see below)

Approximately 30% of feedbacks we receive do not include a screen print or a description
of the problem. When submitting ODIS feedback, please remember to include a screen
print and description of the issue. Without this information, it may not be possible to
submit the issue to the factory for resolution.
If you have any questions, comments or suggestions regarding this document, or about
submitting ODIS feedback, please email us at Diag-Feedback@vw.com. We will respond to all
inquiries.
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New Workshop Equipment Categories and Content in
ServiceNet
Based on feedback received from recent dealer meetings, we have optimized the Workshop
Equipment categories and contents in VW ServiceNet.
Highlights:


The contents of the separate main category titles Communications, For your
Information and Instruction Books are consolidated into a single Tool Information
main category title.



The new Tool Information subcategories are titled Service Information, Instruction
Manuals and Brochures. These title revisions more accurately reflect the document
types contained within.



Obsolete and double-posted documents are removed.



The separate main category titles BRT-DBL4 TPMS and J-49225 Routan TPMS are
consolidated into a single Tire Pressure Monitoring Systems (TPMS) Diagnostic Tool main
category title, and subcategories reorganized accordingly.

The above revisions address user feedback by reducing the number of initial ServiceNet –
Workshop Equipment main category selections from eight to five, and by improving subcategory
content navigation.
Due to their specialized nature, the main categories containing Alignment and Storage
Cabinet etc. information and related resources remain unchanged.
We trust that the revisions outlined above improve your ServiceNet navigation experience.
Please share this information with all affected colleagues.
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Technical Bulletins
00 15 04 - 2038059 Supersedes Technical Bulletin V001412 dated November
5, 2014 to add additional model year applicability.
Prepaid PDI Time Units (U.S. Only)
Model(s)

Year

All

2014–2016

Eng. Code Trans. Code
All

All

VIN Range
From

VIN Range
To

All

All

Listed in the table below are the time units used in the calculation of the Prepaid
PDI (PPDI) payment through model year 2016.

Production Solution: Not applicable.
01 15 22 - 2041112 2041112 Supersedes Technical Bulletin V011516 dated
July 8, 2015 to correct SVM code discrepancies.
Update Programming, MIL ON, DTC P0138 Stored in the ECM Fault Memory
Model(s)

Year

Eng. Code

Trans.
Code

VIN Range
From

VIN Range
To

Beetle, Beetle
Convertible

2013–
2014

2.0T
(CPPA,CPLA)

All

All

All

Jetta

2013–
2014

2.0T
(CPPA,CPLA)
1.8T
(CPKA,CPRA)

All

All

All

Passt

2014

1.8T
(CPKA,CPRA)

All

All

All

The following fault code will be stored in the ECM Fault Memory:
DTC
Description
P0138 O2 Sensor Circ.,Bank1-Sensor2 High Voltage
Production Solution: Not applicable.

15 15 03 - 2038672 Supersedes Technical Bulletin V151502 dated May 4,
2015 to include updated damage code in warranty section.
MIL ON, DTCs P0300, P0302, P0304 or P0306 Stored in ECM Fault Memory
Model(s)

Year

Eng. Code Trans. Code

Routan

2011–2012

3.6L
(CJRA)

All

VIN Range
From

VIN Range
To

All

All

Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon
further investigation the Technician may find that any the following Diagnostic
Trouble Codes have been set:


P0300- Multiple Cylinder Misfire
P0302- Cylinder 2 Misfire
P0304- Cylinder 4 Misfire
P0306- Cylinder 6 Misfire





Tip:



wiTECH™ SOFTWARE LEVEL MUST BE AT RELEASE 13.04.18 OR
HIGHER FOR THIS BULLETIN.
StarMOBILE™ SOFTWARE LEVEL MUST BE AT RELEASE 10.01 OR
HIGHER FOR THIS BULLETIN.
Production Solution: Cylinder Head improvement MY 2013.

Pending Service Solutions
No new Pending Service Solutions this week.
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Tech Tips
87-15-01 HVAC Temperature and Recirculation position motor noise
(Clicking) during operation
Model(s)

Year

Eng. Code

Trans. Code

Golf, Golf R, Golf Sportwagen, eGolf

2015

All

All

The customer may state that the following:



During initial vehicle startup there is clicking noise behind the glove box.
While operating the temperature controls, there is a clicking noise in the
driver’s side dash (right foot area).

Verify the customer complaint by manually operating the temperature cabin
adjustment and switching on and off the recirculation mode.
Note: The customer's concern must be duplicated to verify a motor failure.

Check the production date.
Affected motors built before
August 14th 2014 (14.08.14)

Look for a white dot on corrected
position motors built on or after
August 14, 2014

Campaigns
No new campaigns this week.

Updates
No new updates this week.

Suggestions
Please send comments or suggestions to: vwoa.workshopinformation@vw.com
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© 2015 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
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without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
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