A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.

Edition 148: August 10, 2015

Content


Reminder: Technical
Bulletins and U.S. Tech
Tips to be Removed
from ServiceNet on
August 17, 2015



Wiring Diagrams
Updates



ODIS GFF Feedback



New Workshop
Equipment Categories
and Content in
ServiceNet



Technical Bulletins



Pending Service
Solutions



Tech Tips



Campaigns



Updates



Suggestions

Reminder: Technical Bulletins and U.S. Tech Tips to be
Removed from ServiceNet on August 17, 2015
As of August 17, Technical Bulletins and U.S. Tech Tips will be removed from ServiceNet.
Through the Carlisle survey and dealer feedback, you have expressed the need to have service
information:


In one place (ElsaPro)



Easily accessible (with VIN and without VIN)

Therefore, we are consolidating service information to the source system.
Easy accessible with VIN in ElsaPro
In the case of Technical Bulletins and U.S. Tech Tips, the source system is ElsaPro. ElsaPro allows
searches for vehicle specific Technical Bulletins and Tech Tips based on the VIN entered. This
change helps:


Consolidate information location



Avoid duplication of data and misaligned information



Provides vehicle specific information

Easy Accessible without VIN via Google Search
To do a general search of the source system (ElsaPro), use the Volkswagen Google Search Tool
(VW Google). VW Google can be accessed through the Technical Assistance button in ElsaPro
and the vwhub.com homepage.
As you know, VW Google Search is a fast and efficient way to do a general search for Technical
Bulletins and Tech Tips, without a VIN. However, we have received feedback from you that VW
Google Search has not been working properly over the last few months. We are happy to inform
you that the issue has been resolved.
Please refer to the VW Google Search Job Aid on ServiceNet under Technician References →

Google Search.
Future Enhancement
A change request will be coming in 2016 to ElsaPro which will allow access to Technical
Bulletins at a glance, as it was with ElsaWeb. No need to drill down into Technical Service
Solutions sub-categories any longer. We will inform you when the change will go live in 2016.
In the future, if you experience any issues locating Technical Bulletins or U.S. Tech Tips via VW
Google Search, please email us at [email protected] or submit an ElsaPro
Feedback.
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Wiring Diagrams Updates
i-Wire is easier and faster to use than any other
info media.
To access i-Wire, login to VWHub.com.

ODIS GFF Feedback

Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback.
Because of your feedback, ODIS quality is improving with each new release. Some of the top
feedback contributors for last month are:
1. Rob Ounpuu
2. Capilano Volkswagen
3. Patrick Pouliot
4. Mark Mahowald
5. Rich Cervantes
6. Rui Penha

7. Robert Mizar
The latest version for Volkswagen is:
Application v2.2.6 – Content v2.28.1.
The current ODIS Service version can be found on the VW ServiceNet home page under Alerts.
ODIS Hotfix Issues Occasionally, hotfixes are provided by the factory to address specific tester
issues. Please refer to the following guidelines for installing and using ODIS hotfixes.
1. Do not install any hotfix unless directed by the VW Technician Helpline.
2. All hotfixes must be removed as soon as the diagnostic session has been completed.
3. Do not share hotfixes between users and/or testers.
4. Only install a hotfix for the issue it was created for.
If a hotfix is left on a tester after the session has been completed, other diagnostic functions such
as coding and adaptations may be affected.
Feedback by the Numbers – since October 2013


Total VW Feedback Received: 3448



Total VW Feedback Submitted to Factory: 1232



Total VW Feedback Closed: 1020

Note: Not all feedback that we receive can be submitted to the factory for resolution. An issue
may be rejected due to missing or incomplete information, out of date software, or because it is
a duplicate of an issue already submitted.
ODIS Issues
1. ODIS queries user for VIN near end of diagnostic session when preparing to send the
diagnosis log, even though VIN is displayed at the top of the screen. 2011-up Jetta.
Fixed with Brand update 2.28.1.
2. Logical Link failure reading IUMPR data when exiting GFF.
ECF_OPEN_LOGICAL_LINK_FAILED. 2006-up Jetta, 2009-up Tiguan, 2013-up CC,
2007 Passat. Scheduled to be fixed with Base update 2.2.6.

3. Read Control Modules function stops at 29%. Vehicle system test does not complete.
2010-up Touareg. Scheduled to be fixed with Base update 2.2.6.
4. Text cannot be read within a function test. Text represented by unintelligible text strings.
For example: No I18N: (08004521800236aa).(txt25). A resolution is pending for these
issues.
5. Issues or errors when trying to run online coding or adaptations. May be related to a
factory installed hotfix. Remove the hotfix. Refer to the ODIS Hotfix Issue section of this
document.
To get ODIS issues corrected as soon as possible, please submit a new feedback each time
you experience any issues performing ODIS functions. Please contact the VW Technician
Helpline for assistance performing GFF functions if necessary.
Note: The main ODIS screen may not refresh due to an anti-virus or anti-malware application
locking a file or files, resulting in a blank window. To refresh the screen manually, use the zoom
in / zoom out buttons at the bottom left corner of the main screen. (see below)

Approximately 30% of feedbacks we receive do not include a screen print or a description
of the problem. When submitting ODIS feedback, please remember to include a screen
print and description of the issue. Without this information, it may not be possible to
submit the issue to the factory for resolution.
If you have any questions, comments or suggestions regarding this document, or about
submitting ODIS feedback, please email us at Diag-Feedback@vw.com. We will respond to all
inquiries.
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New Workshop Equipment Categories and Content in
ServiceNet
Based on feedback received from recent dealer meetings, we have optimized the Workshop
Equipment categories and contents in VW ServiceNet.
Highlights:


The contents of the separate main category titles Communications, For your
Information and Instruction Books are consolidated into a single Tool Information
main category title.



The new Tool Information subcategories are titled Service Information, Instruction
Manuals and Brochures. These title revisions more accurately reflect the document
types contained within.



Obsolete and double-posted documents are removed.



The separate main category titles BRT-DBL4 TPMS and J-49225 Routan TPMS are
consolidated into a single Tire Pressure Monitoring Systems (TPMS) Diagnostic Tool main
category title, and subcategories reorganized accordingly.

The above revisions address user feedback by reducing the number of initial ServiceNet –
Workshop Equipment main category selections from eight to five, and by improving subcategory
content navigation.
Due to their specialized nature, the main categories containing Alignment and Storage
Cabinet etc. information and related resources remain unchanged.
We trust that the revisions outlined above improve your ServiceNet navigation experience.
Please share this information with all affected colleagues.
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Technical Bulletins
46 15 04 - 2010245 Supersedes T. B. V461502 dated March 19, 2015 to
include additional models and model year applicability.
Vibration or Noise When Braking (U.S. Only)
Eng. Code

Trans.
Code

VIN Range
From

VIN Range
To

All
2014–2015
(except Routan)

All

All

All

All

All
(except Passat)

All

All

All

All

Model(s)

Year

2016

Vibration or noise when braking may be due to brake disc corrosion protection
which has not been completely removed by normal braking or surface rust built up
during transportation.
Note: This Technical Bulletin only applies once at PDI. Please note that vehicles
in dealer inventory should be maintained per the recommended 30 days
maintenance procedure to prevent excessive rust build up.
Production Solution: No production change required.
46 15 05 - 2015173 Supersedes T. B. V461406 dated July 3, 2014 to update
model and model year applicability.
Brake Disc Pulsation or Vibration (U.S. Only)
Eng.
Code

Trans.
Code

VIN Range
From

VIN Range
To

All
2014–2015
(except Routan)

All

All

All

All

All
(except Passat)

All

All

All

All

Model(s)

Year

2016

When applying brakes at highway speeds the following symptoms may occur:
Brake pedal pulsation
 Vibration felt in vehicle body
 Steering wheel shakes


Production Solution: No production change required.

91 15 07 - 2039352 Supersedes Technical Bulletin V911506 dated June 16,
2015 to enter comment about eGolf.
Modular Infotainment System (MIB) Radio Switches to FM Station 87.7
Model(s)

Year

Eng.
Code

Trans.
Code

Golf/GTI, Golf R, Golf
Sportwagen, EXCEPT eGolf

2015

All

All

VIN Range VIN Range
From
To
All

All

The customer may complain that, intermittently, the FM radio station will have
switched to the station 87.7 upon start up. This condition occurs without the driver
selecting this station intentionally.
Note: THIS BULLETIN DOES NOT APPLY TO eGolf. This technical bulletin must
be read in its entirety before attempting the software update.
Production Solution: Not applicable.
96 15 01 - 2038432 Supersedes Technical Bulletin V961407 dated October 6,
2014 to update latest wiTECH software requirement.
WIN Module Replacement
Revised programming procedure for Marquardt Wireless Control Module
(WCM) replacement kits on vehicles built before June 7th 2010.
Model(s)

Year

Routan

2009–2010

Eng. Code Trans. Code
All

All

VIN Range
From

VIN Range To

All

All

Revised programming procedure for Marquardt Wireless Control Module (WCM)
replacement kits on vehicles built before June 7th 2010.
Note: Read this information in its entirety before beginning programming. Failure
to do so may result in programming failure.
Production Solution: Not applicable.

Pending Service Solutions
No new Pending Service Solutions this week.
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Tech Tips
01-15-03 DTC P0171
Model(s)

Year

Eng. Code

Trans. Code

Tiguan

2009–2015

All

All

When Diagnosing fault code P0171, monitor MVB 32, field 2 (long term fuel trims).
If fuel trims read 15-20%, take a fuel sample and check alcohol content using Tech
Tip 20-09-01. If it is found necessary to pump out the tank and replace the fuel,
note that all Tiguans have saddle style fuel tanks. Both sides of the fuel tank must
be pumped out as a result. Removing the rear seat will provide access to both the
passenger and driver side.
00-15-01 No Communication with the Scan Tool
Model(s)

Year

Eng. Code

Trans. Code

All models
(Except Routan)

2011–2015

All

All

Concerns of no communication with the scan tool can be the result of spread pins
at the Data Link Connector. Spread or damaged pins that are the result of
aftermarket monitoring devices (e.g. insurance monitors), are not a manufacturer
defect.

Campaigns
REVISION: 19K5 - Coolant Pump
Additional parts and steps added to the work procedure.
Model(s)

Year

Eng.
Code

Trans.
Code

GTI

2011–
2014

All

All

VIN Range From

VIN Range To

See Campaign/Actions See Campaign/Actions
screen in Elsa
screen in Elsa

The coolant pump may develop a small leak over time.
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Updates
No new updates this week.

Suggestions
Please send comments or suggestions to: vwoa.workshopinformation@vw.com
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