Warranty Information
Number: VWP-15-05

Policies and Procedures Bulletin
Subject: Revision to Section 3.9 Battery Test of the Volkswagen
Warranty Policies and Procedures Manual

Date: June 9, 2015
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.

Section 3.9 Battery Test of the Volkswagen Warranty Policies and Procedures Manual has been amended as follows due
to the introduction of additional Volkswagen-approved Midtronics battery tools and equipment.

3.9 BATTERY TEST
3.9.1 POLICY FOR ALL VEHICLE BATTERY WARRANTY CLAIMS
All batteries must be tested using the correct battery specifications and charged, if required, using Volkswagen-approved
Midtronics battery tools and equipment. The Midtronics printout is required to substantiate the condition of the battery.
Refer to Technical Bulletin Instance Number 2011894 for the testing and repair procedures for battery testing and charging
using Volkswagen-approved Midtronics battery tools and equipment.
Do not submit a warranty claim for battery charging required due to outside influence.
DOCUMENTATION REQUIREMENTS
Battery warranty claims must be substantiated by attaching the Midtronics printout(s) to the repair order and by entering the
Midtronics encrypted TEST CODE(s) in the claim COMMENTS field.
The above documentation requirements are mandatory at all testing, charging and/or replacing points.
Volkswagen will, at various times, decode the encrypted Midtronics test code for warranty auditing and data analysis
purposes.
CHARGE-BACK
Paid battery claims are subject to charge-back for:
 Failure to use Volkswagen-approved Midtronics battery tools and equipment for all warranty-related battery tests or
charging, if required
 Battery replacement when only charging was required or battery charging when the battery was discharged due to
outside influence
 Failure to attach the Midtronics printout(s) to the repair order including failure to attach the end result printout after the
battery was charged
 Failure to enter the TEST CODE in the warranty claim comments field
 Failure to attach the Midtronics printout(s) to the PDI checklist or to record the TEST CODE on the PDI checklist
 Failure to replace the battery with the exact specification of the original equipment battery

Page 1 of 2
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
3.9.2 BATTERY TEST AND MAINTENANCE PROCEDURES
Volkswagen-approved Midtronics battery tools and equipment must be used for all Volkswagen initial battery checks after
delivery of the vehicle to the dealer. Battery testing and charging are included in the PDI time allowance. A separate claim
is no longer necessary. Battery replacements are claimed with a single Service Number using normal warranty procedures.
It is mandatory that the replacement battery be the exact specification of the original equipment battery.
Maintenance of new vehicle stock batteries is the dealership's responsibility. The PDI process mandates that the
battery be tested and charged within 5 days of new vehicle receipt from the transporter. The dealer will be solely
responsible for new vehicle stock battery replacement or charge after the first 10 business days of vehicle receipt from the
transporter.
Refer to the most current Inventory Maintenance Checklist that mandates the battery be checked, and recharged if
necessary, every 30 days until the vehicle is sold.
A Midtronics printout must be attached to the repair order and retained in support of the claim for a minimum of 2 years
after the claim has been paid. Battery maintenance records must also be available for inspection.

Questions
For any questions regarding this bulletin, please contact the Warranty Helpline at 1-866-306-8447 or
warranty.helpline@vw.com.

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© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.