Warranty Information
Policies and Procedures Bulletin

Number: VWP-15-06

Subject: High-Pressure Fuel Pump Limited Warranty Extension
– Certain 2009-2012 Model Year Volkswagen TDI®
Clean Diesel Engine Vehicles
(US Dealers)

Date: June 25, 2015
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.

High-Pressure Fuel Pump Limited Warranty Extension
Volkswagen has extended the warranty for the high-pressure fuel pump (HPFP) under specific conditions to
10 years or 120,000 miles, whichever occurs first, from the vehicle’s original in-service date, for certain
2009 – 2012 Model Year (MY) Volkswagen TDI® Clean Diesel Engine vehicles.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company”
car, on the date such vehicle was first placed in service.
This warranty extension is fully transferable to subsequent owners.

Certain 2009 – 2012 MY Jetta TDI Vehicles
Certain 2009 – 2012 MY Jetta Sportwagen TDI Vehicles
Certain 2010 – 2012 MY Golf TDI Vehicles
This warranty extension covers the replacement of the highpressure fuel pump only if:
 the vehicle has a Volkswagen-approved misfueling
guard installed prior to the HPFP failure and
 the correct, uncontaminated fuel is present in the
vehicle.
Diagnosis to determine the cause of the failure will be
covered regardless if the HPFP replacement is covered by
the warranty extension.
Upon confirmation of both the correct, uncontaminated fuel
and the installation of the misfueling guard, the highpressure fuel pump will have coverage under this warranty
extension.
If the misfueling guard is damaged or absent, or if analysis
shows incorrect or contaminated fuel, the vehicle will not
have coverage under this extension.
Refer to Technical Bulletin Instance Number 2041063 for
the applicable repair procedure.

Certain 2009 – 2012 MY Touareg TDI Vehicles
Certain 2012 MY Passat TDI Vehicles

This warranty extension covers the replacement
of the high-pressure fuel pump only if:
 the correct, uncontaminated fuel is present
in the vehicle.
Diagnosis to determine the cause of the failure
will be covered regardless if the HPFP
replacement is covered by the warranty
extension.
Upon confirmation of the correct,
uncontaminated fuel, the high-pressure fuel
pump will have coverage under this warranty
extension.
If analysis shows incorrect or contaminated fuel,
the vehicle will not have coverage under this
extension.
Refer to Technical Bulletin Instance Number
2041057 for the applicable repair procedure.

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© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Additionally, this warranty extension will not cover:
 Any damage or malfunctions caused by the installation of non-factory components intended to modify the
engine and/or allow the vehicle to run on a non-commercially manufactured “alternate” fuel.
 Other conditions unrelated to a faulty high-pressure fuel pump that may cause the MIL and/or glow plug
light to illuminate. These conditions may require repairs that are needed for proper diagnosis of the
underlying condition. Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2)
required to bring the vehicle’s emission system up to factory specifications are not covered by this warranty
extension.
 Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle
misuse or neglect as well as repairs that are (1) necessary for proper diagnosis of these other conditions or
(2) required to bring the vehicle up to factory specifications are not covered by this warranty extension.
Vehicle Eligibility
To determine if a vehicle is eligible for the High-Pressure Fuel Pump Limited Warranty Extension, check the
VIN in ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced Coverage"
section of the "Vehicle Data" screen in ElsaPro will be populated with the warranty extension parameters.
SAGA Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the HighPressure Fuel Pump Limited Warranty Extension.
 Claim Type:
1PT
 Service Number: 2374
Loaner Vehicle Eligibility
Active VW Customer Mobility Program (VWCMP) loaner vehicles are eligible to receive $35 per day for loaner
expense reimbursement under this warranty extension. For dealers enrolled in the VWCMP, a non-VWCMP
loaner vehicle can be provided at a reimbursement rate of $25 per day or a VW rental at $35 if a VWCMP
loaner is not available. These claims must be submitted in SAGA on a separate line using claim type 1SP.
Additional Important Information
A printout of the fuel sample lab report (Certificate of Analysis) is a mandatory claim documentation
requirement and must be attached to the repair order to substantiate a warranty claim.
An automated email (example below) will be forwarded to the Dealer advising them that the fuel sample lab
report (Certificate of Analysis) is available. The email will include an embedded link to VW Google (allowing the
Dealer to log in right from the email) and will instruct the Dealer on how to obtain the report (Certificate of
Analysis).
Automated Email Example
Doe, John
3VWZZZAJ1BM000001_20150420
3VWZZZAJ1BM000001

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© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Fuel Sample Lab Report (Certificate of Analysis) Examples

Questions
Frequently asked questions (FAQs) regarding the High-Pressure Fuel Pump Limited Warranty Extension have
been compiled and are attached to this bulletin for reference. For any additional questions regarding this
warranty extension, please contact the Warranty Helpline at 1-866-306-8447 or [email protected].
Page 3 of 3 plus attachment
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Frequently Asked Questions (FAQ)
SUMMARY
Vehicles Covered: Certain 2009-2012 model year Volkswagen TDI® Clean Diesel engine vehicles that may be
eligible for coverage will have a warranty contract loaded into Elsa; however the vehicle must be within the
time/mileage parameters, and not otherwise be ineligible for warranty coverage (example: totaled status vehicle = not
covered). Dealers should check the Enhanced Coverage section in ELSA to help determine if a vehicle is eligible for
consideration under this warranty extension.
Warranty Extension Description: Volkswagen has extended the warranty for the high-pressure fuel pump (HPFP) in
certain 2009-2012 MY Volkswagen TDI® Clean Diesel engine vehicles under specific conditions to 10 years or
120,000 miles, whichever occurs first, from the vehicle's original in-service date.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the original purchaser
or the original lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the date
such vehicle was first placed in service.
For Touareg/Passat only: This warranty extension covers the diagnosis and replacement of the high-pressure fuel
pump only if correct, uncontaminated fuel is present in the vehicle.
For all others included in the warranty extension: This warranty extension covers the diagnosis and replacement
of the high-pressure fuel pump only if the vehicle has a Volkswagen-approved misfueling guard installed and only if
correct, uncontaminated fuel is present in the vehicle.
Dealers should refer to the Warranty Bulletin for additional information.
Dealers should check the Enhanced Coverage section in ELSA to validate whether or not a vehicle is
included for coverage consideration.
What does the driver experience if the high-pressure pump starts to fail/fails?
If the high-pressure fuel pump begins to fail, vehicle performance may be adversely affected; if the vehicle continues
to be driven when there is a problem, there is a risk of total pump failure.
A driver with a vehicle experiencing this issue will immediately be made aware of a problem by how the vehicle is
performing (vehicle will fall into limp mode), but also by the illumination of indicator lights on the instrument panel
indicating a vehicle problem.
As always, whenever a driver experiences vehicle performance issues, it is advised to take the vehicle to an
authorized dealer for inspection/diagnosis and repair. Owners should also ensure that they have read their owner’s
manual and are familiar with the meanings of the vehicle’s warning lights and gauges.
Is a loaner vehicle or towing assistance being covered under this warranty extension?
Active VW Customer Mobility Program (VWCMP) loaner vehicles are eligible to receive $35 per day for loaner
expense reimbursement under this warranty extension. For dealers enrolled in the VWCMP, a non-VWCMP loaner
vehicle can be provided at a reimbursement rate of $25 per day or a VW rental at $35 if a VWCMP loaner is not
available. These claims must be submitted in SAGA on a separate line using claim type 1SP.
Should a customer request towing assistance, please follow existing Roadside Assistance Program guidelines.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

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Is it still required to open a VTA ticket prior to initiating a HPFP repair?
No. It is no longer required to create a VTA ticket for a HPFP repair for vehicles associated with this warranty
extension.
What is included in the process for a dealer diagnosing a vehicle with a suspected high-pressure fuel pump
issue?
For Touareg/Passat: As part of diagnosing a vehicle with a suspected high-pressure fuel pump issue, a dealer will
analyze a fuel sample from the vehicle to determine if the correct, uncontaminated fuel is present. Upon confirmation
of the correct, uncontaminated fuel, the high-pressure fuel pump will be replaced at no cost to the customer, as long
as the vehicle remains within the time and mileage limit of this warranty extension.
For all others included in the warranty extension: As part of diagnosing a vehicle with a suspected high-pressure
fuel pump issue, a dealer will inspect the fuel filler neck for a correct misfueling guard. If the misfueling guard is
present, the dealer will submit a fuel sample from the vehicle for analysis to determine if the correct, uncontaminated
fuel is present. Upon confirmation of both the misfueling guard and correct, uncontaminated fuel, the high-pressure
fuel pump will be replaced at no cost to the customer, as long as the vehicle remains within the time and mileage limit
of this warranty extension.
Is HAZMAT certification required for packaging or shipping the diesel fuel sample to the laboratory?
HAZMAT certification is required for packaging the fuel sample for shipment; HAZMAT paperwork is not required.
What does a fuel sample analysis cost?
Fuel sample analysis for the vehicles covered by this warranty extension is done free of charge.
How long does it take for the fuel sample analysis results to be returned?
Provided the dealer sends out the sample promptly (i.e., the same day it is taken from the vehicle) results can be
expected in 3-5 business days. Results are provided electronically (online access). Please refer to the applicable
technical bulletin for additional details, and the applicable warranty bulletin for claim documentation requirements.
Dealers are welcome to provide a printed copy of the results to a customer if requested.
Who is performing the fuel sample analysis?
Fuel sample analysis is being performed by a company called Inspectorate (an independent, third-party laboratory).
So if a fuel sample shows incorrect/contaminated fuel, there is no coverage under this warranty extension?
Correct. If a vehicle does not have the correct, uncontaminated fuel in it, warranty coverage will be denied. At that
point, repairs can be performed at customer expense, or the customer may wish to contact their insurance company
for coverage assistance.
Why would a vehicle be denied warranty coverage if incorrect/contaminated fuel is present?
Use of incorrect/contaminated fuel in a vehicle is considered outside influence.
What else is not covered under this warranty extension?
Additionally, this warranty extension will not cover:
 Any damage or malfunctions caused by the installation of non-factory components intended to modify the
engine and/or allow the vehicle to run on a non-commercially manufactured “alternate” fuel.
 Other conditions unrelated to a faulty high-pressure fuel pump that may cause the MIL and/or glow plug light to
illuminate. These conditions may require repairs that are needed for proper diagnosis of the underlying
condition. Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle’s emission system up to factory specifications are not covered by this warranty extension.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

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 Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse or
neglect as well as repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle up to factory specifications are not covered by this warranty extension.
What if a vehicle does not have a misfueling guard installed? Does that mean a vehicle will not have coverage
under this warranty extension?
Correct. With the exception of Touareg and Passat vehicles included in this extension, if a vehicle does not have a
misfueling guard installed, or if the guard has been damaged, warranty coverage will be denied. At that point, repairs
can be performed at customer expense, or the customer may wish to contact their insurance company for coverage
assistance.
Touareg and Passat vehicles do not have the misfueling guard requirement because a guard is not available for these
vehicles.
How can a customer (non-Touareg/Passat) have a misfueling guard installed?
In calendar year 2013, certain TDI® Clean Diesel engine vehicles were included in a service action to have a misfueling
guard installed free of charge. This guard acts as an additional safeguard to help prevent a gasoline fuel pump nozzle
from being used to fuel the vehicle.
To determine whether or not a vehicle needs a guard installed, customers can visit www.vw.com and enter their
Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. Dealers can also use ELSA to
check for an open service action.
 If Service Action 20T8 shows “REPAIR NEEDED”, customers should contact an authorized Volkswagen dealer
without delay to have a guard installed free of charge before May 31, 2016. After that date, the dealer’s normal
parts and labor cost associated with the installation will apply.
 If Service Action 20T8 does not show with “REPAIR NEEDED”, or if the misfueling guard has been damaged or
is missing, customers should contact an authorized Volkswagen dealer without delay to have the vehicle
inspected (and a new guard installed). The dealer’s normal parts and labor cost associated with the installation
will apply.
Is this warranty extension transferable to subsequent owners?
Yes. Should a customer ever sell the vehicle, this warranty extension is fully transferable to subsequent owners.
What do customers seeking reimbursement for out-of-pocket expenses need to know?
Customers seeking reimbursement under this warranty extension should refer to the reimbursement instructions that
were included with their notification letter for information on what is required in order to request reimbursement. If
eligibility requirements are met, reimbursement will come directly from Volkswagen, and is not something that a
dealership would address.
Should your customers have any questions regarding this Warranty Extension, please don’t hesitate to have them
contact Customer CARE, Monday through Friday from 8AM to 6PM, local time, by phone at (866) 896-2872.
Customers are also welcome to e-mail through the “Contact Us” page http://www.vw.com/contact/.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this warranty extension should contact the Volkswagen Warranty Helpline at
866-306-8447 or warranty.helpline@vw.com.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

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