Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Subject: ODIS Service Installation Phase 1 - Preparation &
License Request Instructions (eShop)

Number: AOS-12-22
Date: Dec. 12, 2012

Supersedes AOS-12-07 due to revised and additional information.

1.0 – Introduction
Phase 1 is the first of three documentation phases in the initial ODIS Service software installation
process on VAS diagnostic devices.
For information on all phases of the initial installation process, please refer to Service Information - ODIS
Service document title: ODIS Service - Introduction and Installation Documentation Guide. All initial
installation phases must be completed in order, one after another prior to using ODIS Service.
The device preparation and license request processes required prior to the initial installation of ODIS
Service software DVDs are described in this document. If an installed license is corrupted, or the
original or backup copy of the license file is misplaced, use these instructions to perform replacement
license requests.
Completion of the preparation and license request steps are prerequisite to performing ODIS Service
Installation Phase 2 – Software Installation & Configuration.

Prior to making requests, we encourage personnel to first read this document
in its entirety to become familiar with the step-by-step processes.
We recommend printing a copy of these instructions. Check boxes are provided to note the completion of
each major section. A preparation checklist is provided at the end of these instructions.
If assistance with specific instruction steps is needed, contact Audi DTSS at 1-888-896-1298.

2.0 – Personnel Prerequisites
We recommend each dealership appoint an ODIS Service Software Administrator to prepare devices,
perform license requests, manage receipt of the license files and install software. Individuals tasked
with this role must be competent with computer software installation and configuration and
have access to dealership email. They must also be free to administer the entire process on all diagnostic
devices in service as time permits.
In order for the appointed ODIS Service Administrator to request licenses and security certificates, the
dealership systems administrator must grant them access to the eShop and eCRMS applications on
vwhub & ServiceNet. Please consult with your dealership systems administrator for further details.
The license products displayed in the eShop application depend on the brand(s) associated with the
dealer logon of the ODIS Service Administrator, i.e.: Volkswagen (only), Audi (only) or dual Volkswagen
and Audi.
Personnel Prerequisite steps complete

Page 1 of 15

ver1.4

© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Diagnostic Device Identification & Record-Keeping
3.1 – Supplementary Materials
Error-free software and license installations rely on identifying and recording individual diagnostic device
information, and precise management of the license files prior to software installation. To support this we
recommend obtaining the following supplementary materials:





Enough self adhesive stickers or labels to mark all eligible devices.
One USB flash drive (empty)
Permanent marker

3.2 – Diagnostic Device Eligibility
The following VAS diagnostic devices are eligible for ODIS Service installation:






VAS 5051B consoles (Additional info applies. Ref. to Hardware Prerequisites below)
VAS 5052A tablets
All VAS 6150 class laptops
VAS 6160/V tablets

ATTENTION! Installation on commercially available laptop and tablet devices is not supported
at this time. License requests for laptops and tablets other than VAS class are rejected.
Hardware Prerequisites – All Devices:




Functional CD/DVD drive.



VAS 5051B: 1GB standard or upgraded RAM, upgraded to Windows XP®, and SAM Battery
Maintenance software and firmware update installed (from Utility CD V3.0).




VAS 5052A: SAM Battery Maintenance software installed (from Utility CD V3.0).

Device enabled for network (Internet) connectivity with access to vwhub / ServiceNet. Cabled
(Ethernet) connection is preferred.

VAS 5052A & 6160/V: Connect USB mouse and keyboard for easier input.

3.3 – Assign Device IDs
1. Determine the inventory of all eligible diagnostic devices in workshop service as specified above.
2. Apply a self adhesive label to each eligible device in a clean, conspicuous area.
3. Mark the device model designation along with a numeric descriptor on each label.
4.
Notes:
 Applying numeric descriptors distinguishes single devices in service from more than one of the
same device in service.
 Device ID examples: 5051B_1, 5052A_1 = only one of each in service, and 6150_1, 6150_2,
6150_3 etc. = three 6150 laptops in service.
From here on these will be referred to as your Device IDs. If self adhesive labels are not available, neatly
mark your Device IDs with permanent marker.
Page 2 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
The hardware key generated for each diagnostic device must be recorded and the license file stored and
managed for future retrieval and reference. The security certificate file must also be stored along with
additional information. Following is a suggested method to record information and store files:
1. Insert empty USB flash drive into any PC or laptop.
2. From the Windows desktop, click My Computer.
3. Right click on USB drive REMOVABLE (X:) and select Rename from the dropdown menu.
4. Enter a unique name (max 11 characters) identifying the drive contents. Example: “ODISMaster”
5. Open the drive and Create folders for each eligible diagnostic device identified in Step 3.3.3.
These folders are the depositories for the individual device license and security certificate files.
6. Name each folder to correspond with your assigned Device IDs. Example:

7. Open each Device ID folder and Create two subfolders: Name one folder “License” and the other
folder “Certificate”. Example:

8. Close all folders after naming and return to the USB drive directory.
9. Create a new Wordpad document. The license order numbers and hardware keys will be recorded
here.
10. Create a list with the following headings: Order Numbers:, Device IDs: and Hardware Keys:.
11. Enter all assigned Device IDs in the list, and create a very wide hardware key column. Example:
Order Numbers:

Device IDs:
5051B_1
5052A_1
6150_1
6150_2

Hardware Keys:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

:

12. Save Wordpad document As: “ODIS Service Master List” (or similar).
13. Close the Master List and Safely remove / eject USB flash drive.
14. If possible, physically mark the USB flash drive with “ODIS Service” (or similar).
Page 3 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
15. Retain USB flash drive. It will be used during the eShop license request session on each device.
Device Identification & Record-Keeping steps complete

4.0 – License Requests (eShop)
Notes:
 Separate ODIS Service license requests must be made via eShop for each individual
diagnostic device based on its unique hardware key.
 During the introduction period we recommend license requests and installations are limited
to one or two devices in order to become familiar and comfortable with the entire process.
 License requests are submitted online via the eShop application administered by VWAG.
 License requests must be made using the diagnostic device on which the license file will
be installed. Always note the Device ID of the device on which the request is performed.
 First time users of eShop must perform a one-time only registration prior to making requests.
 Allow approximately 10 minutes for each license request.
 Regardless if license requests are made for a single brand franchise or a dual brand
franchise, only one license file is needed per device. The license file determines the
installation of brand-specific diagnostic data (single or dual).
 Please ensure that a valid email address is entered / confirmed in the request. This step is
crucial because license files are delivered to the email address entered in the request!
VWGoA and VWAG are not responsible for misdirected license file delivery emails.
 After submission, each license request is reviewed by VWGoA and approved as applicable.
 We anticipate that license requests submitted before 1:00 PM EST will be approved along
with license file delivery within three hours. License requests submitted after 1:00 PM EST
may take up to one business day to be approved along with license file delivery.
Prerequisites:






ODIS Service Administrator is granted access to vwhub and eShop.
Diagnostic device plugged in to power adapter and booted to Windows® desktop.
Device connected to dealership network (Internet). Cabled connection preferred.
USB flash drive prepared in Section 3.4 on hand.

1. Insert prepared USB flash drive in available port on device requiring a license request.
2. Open the USB flash drive directory.
3. Open and Minimize the “Master List” Wordpad document prepared earlier.
4. Launch Internet Explorer.
5. Logon to ServiceNet and go to Workshop Equipment > Offboard Diagnostic Information System
Service (ODIS Service). Optional: Logon to vwhub and go to My Page or Service > Related Sites.
6. Click on the link to ODIS eShop.

Page 4 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Note:
After first time registration in eShop, subsequent requests with the same logon will not display the
registration steps.
7. From the Navigation menu, click Registration, OR click on the Registration Icon:

8. Complete /confirm all required fields ( ) and click Register:

XXXXXXXXXXXXXXX

XXXXXX
XXX

Page 5 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
9. Confirm entered information and click Back to home page:

XXX

XXX
XXX

XXX

XXX

XXX

XXXXXXXXXX

10. From the Navigation sidebar menu, click Products, OR click the Products Icon:

11. From the Products display, review the available US/CDN software subscription products by brand.
Notes:
 Administrators at single brand dealers have only one available license selection.
 Administrators at dual brand dealers have two available license selections. At dual brand
dealers, both available license selections must always be made during the request.
 The request example illustrated here is for a dual brand license.
Page 6 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
12. Click on a desired product shopping cart icon and then click To the basket:

13. If requesting dual brand products, click the additional brand shopping cart icon, and then click To
the basket:

Page 7 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
14. Click To the Order (DO NOT change Number quantity ( 1 ) in the dropdown):

15. Click the hardware key icon (

) for a brand product:

Page 8 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
16. Click Run:

17. Click Run:

18. Click OK. The hardware key is saved in “clipboard” memory:

19. Left click the first Hardware key entry field. Paste the saved hardware key into the field:

Page 9 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
20. Left click the first computer name field. The hardware key will automatically populate the field.

21. Repeat steps 19 and 20 to populate the hardware key in the additional brand hardware key and
computer name entry fields if applicable:

Page 10 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
22. Minimize the Internet Explorer window with the current eShop session.
23. Maximize the Master List WordPad document on the USB flash drive.
24. Paste the hardware key into the Master List next to its Device ID. Example:
Order Numbers:

Device IDs:
5051B_1
5052A_1
6150_1
6150_2

Hardware Keys:
:
12xx3x45xx6x78xxx9xx01xx23xx4567:xxxxx:xxx:

25. Save and Minimize the Master List WordPad document.
26. Restore the Internet Explorer window with the current eShop session.
27. Confirm the hardware key is saved in All Hardware key / computer name entry fields. Click Next:

ATTENTION!
All Hardware key AND computer name entry fields MUST contain the hardware key from the
device on which the license request is made.
License requests with Hardware key / computer name fields containing any information other
than the hardware key will be rejected!
28. Confirm that the requested products appear in the top portion of the Order (delivery data) display.

Page 11 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
29. In the Order information section, place a check next to I accept the general terms of business, and
confirm / enter the email address to which the license file will be delivered.
30. Click Check order:

[email protected]

31. Confirm the saved email address. Click Order to submit the license request:

[email protected]

32. Click on Order confirmation (HTML):
Note:

DO NOT click on Order confirmation (PDF)! A prompt to accept a German language Adobe
Acrobat license may appear and the screen may lock.

Page 12 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
33. Locate and note the Order Number from the HTML document,
34. Maximize the Master List WordPad document on the USB flash drive.
35. Record the order number in the Master List next to the Device ID and its Hardware Key. Example:
Order Numbers:
1234

Device IDs:
5051B_1
5052A_1
6150_1
6150_2

Hardware Keys:
:
12xx3x45xx6x78xxx9xx01xx23xx4567:xxxxx:xxx:

ATTENTION!
In order to prevent device-specific license file installation errors during ODIS Service
Installation Phase 2 - Installation, it is imperative that each individual Hardware Key is
accurately associated with a Device ID and Order Number.
Accurate record-keeping now will prevent problems and delays later!
!! Accurate record-keeping is absolutely vital to prevent unnecessary delays later !!
Note:
For future reference and backup, we suggest copying and saving the text of the order
confirmation HTML into a separate Wordpad document in each applicable Device ID folder on the
USB flash drive. Name the document: “License Order Confirmation for Device ID XXXX_X”,
then Save and Close the document.
36. Save and Close the Master List Wordpad document.
37. Close the order confirmation HTML.
38. From the Navigation menu, click To the dealer portal.
39. From the Dealer portal, click Logout and then Close Internet Explorer.
40. Safely remove / eject USB flash drive and retain for subsequent license requests.
License Request steps complete
Repeat request steps 1 through 6 and 10 through 40 on each eligible diagnostic device in service.
Be sure to insert the prepared USB flash drive and Open the prepared Master List Wordpad
document each time!

5.0 – License File Management (USB Flash Drive)
A confirmation email indicating receipt of the request and submission for approval is sent first. When the
request is approved, a separate email containing the license file is sent.
ATTENTION!
The email containing the license file will be titled: “Offboard Diagnostic Information
System certificate”. The “certificate” terminology in the email title is not to be confused
with the Security Certificate process described in Phase 3 of the installation process.

Page 13 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
On receipt of the license file delivery email, proceed as follows:
1. Note the Order Number from the email.
2. Insert the prepared USB flash drive on the PC or laptop running the email program.
3. Open the Master List Wordpad document from the USB flash drive.
4. Locate the applicable Order Number from the email in the Master List and note the Device ID
associated with the Order Number.
5. Open the Device ID folder on the USB flash drive that corresponds with the Order Number.
6. Open the License subfolder. Copy / Paste the license file (license.dat) from the email into the
License subfolder.
7. Close all documents and folders.
8. Safely remove / eject the USB flash drive and retain for the software installation process described in
Service Information document title: ODIS Service Installation Phase 2 - Software Installation and
Configuration.
License File Management steps complete

Notes:
 To help you keep track of the preparation and license request status for individual devices
over time, use the checklist > Page 15.
 Print as many individual copies of the checklist as necessary for all eligible devices on
which ODIS Service will be installed. Manually enter your Device IDs in the space provided
and mark completed stages accordingly.
 File checklists in a safe place together with your prepared USB flash drive with Master
List for quick access reference when it comes time to perform the ODIS Service software
installations in Phase 2.

Page 14 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
ODIS Service Installation Phase 1 - Preparation Checklist
Diagnostic Device Preparation and License Request Status

Preparation Checklist for Device ID:

Completed

Checklist completed by:

Device Preparation Steps:

Date Completed / Notes:





Completed

Create Device ID folder on USB drive
Create License and Certificate subfolders

License Request Steps:

Date Completed / Notes:









Completed

Select single brand license product
Select dual brand license product
Copy Hardware Key to Master List on USB drive
Confirm valid email address in request
Submit license request for this Device ID
Copy order number to Master List on USB drive

Order Number:

Optional: Copy text from order confirmation HTML
to additional Wordpad document on USB drive
License Management Steps:

Date Completed / Notes:







Receive email confirmation of request
Receive email with License File
Copy License File from email to Device ID >
License folder on USB drive
Device Preparation and License Request Completed

Date:

Page 15 of 15
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.