Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Golf / GTI

2015

All

All

AU_FM000001

AU_FM011232

Condition
72 14 01 November 17, 2014 2038960
Front Seat Creaking Noise
Creaking noise can be heard from front seat while driving over bumps, driving aggressively, or while getting out of
the vehicle.

Technical Background
On the outboard side of the front seats there is a link tab that is contacting the seat frame. The gap between this
tab and the seat frame should be a minimum of 1mm.

Production Solution
Supplier has corrected the production process to create the proper gap between the link tab and the seat frame.

Service
Procedure:
1. Verify the customer complaint.
2. Check that the effected seat frame bolts are torqued correctly, See Body>Body Interior> Group 72 Seat
Frames>Front Seats> Remove and Install in Elsa.
3. Lower the effected seat down to the lowest position, Are all the seat frame bolts torqued to specification and
the noise is still present?
- Yes (Noise is still present) – Raise the seat back up to the highest position and continue to step 4.
- No (Noise is no longer present) – This bulletin does not apply.
4. Remove the effected seat frame bolts so that the seat may be moved to gain proper access to remove the seat
side trim. See Body>Body Interior> Group 72 Seat Frames>Front Seats> Remove and Install in Elsa.

Page 1 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• 5. Check if the link tab is touching the seat frame
track bracket.
a. If contact is found continue to step 6.
b. If contact is not found continue diagnosis. This
bulletin does not apply.

6. Raise the seat back up. Using a large flat head
screw driver, place the screw driver blade between
the link tab and the track bracket.

7. Keep the screw driver positioned between the link
tab and the track bracket and adjust the seat height
to the lowest setting.

Page 2 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
8. Pry the link tab away from the track bracket as
indicated by the yellow arrow.

9. Raise the seat back up and remove the screw
driver.
a. Verify that the gap between the link tab and the
frame bracket is at least 1mm with the seat in the
lowest position.

10. Recheck for creaking noise and reassemble the seat if the noise is no longer present.
11. If excessive wear is found on the seat frame due to the repair or link tab contact apply a primer to the exposed
metal. (Use 3M single step primer Part# 08682 or similar).

Page 3 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
The repair applies to one seat only. If both seats are effected, claim second seat on a separate line.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Golf / GTI

2015

All

All

AU_FM000001

AU_FM011232

SAGA Coding
Claim Type:

Use applicable Claim Type

1)

Damage
Service Number:

HST

Damage Location
(Depends on Service No.)

--

Use applicable when
indicated in ElsaWeb
(L/R)

Code

7215

0020

Parts Manufacturer

Golf A7

3XV

Original Part Number:

5QM881106C/A, 5QM881105C/D/A

Original Part Supplier Name:

Leer

Labor Operation
Seat

3) :

Trim Remove and Install-Manual

2)

72161950 = 20 TU

OR
Labor Operation
Seat

3) :

Trim Remove and Install- Electric 72161900 = 30 TU

Labor Operation

3) :

Seat Frame Remove and Install

3)

72011900 = 50 TU

Labor Operation : Modify Seat Frame Link Tab

72011699 = 10 TU

Causal Part: Select Labor Operation

72011699
Page 4 of 5

© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Outside Material: Single Step
Primer (3M)

Part No: 08682

Diagnostic Time
GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 10 TU

$13.00

4)

NO
YES

01210004 = 10 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2038150” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description
Single Step Primer (3M)

Part No:
08682

Quantity
1

Claim as outside material
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.