Technical Service Bulletin
91 MMI3G+ Bluetooth security profile for stored contacts, navigation favorites, and myAudi PIN
91 14 27 2036575/1 March 4, 2014.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A5, A5
Cabriolet, Q5

2013-2015

All

Audi Connect

A8

2010-2015

All

Audi Connect

A6, A7, Q7

2012-2015

All

Audi Connect

Condition
The following condition may be present in vehicles with MMI3G+ Navigation, and in vehicles with or without Audi
connect:
• The addresses and contacts stored in the Navigation >>
Favorites, Navigation >> Directory, and Navigation >> Last
destinations submenus (Figure 1) disappear intermittently.

Figure 1. Navigation >> Favorites,
Navigation >> Directory, and Navigation >>
Last destinations submenus
Additionally, the following condition may be present in vehicles with Audi connect:
• Intermittently, the MMI system does not appear to remember
that the user’s myAudi PIN has already been entered, and it
requires the user to enter the PIN again (Figure 2).

Figure 2. myAudi PIN entry

© 2014 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
• If a user stores addresses and contacts in the Navigation >> Favorites, Navigation >> Directory, and
Navigation >> Last destinations submenus while a Bluetooth phone is paired to the vehicle, those addresses
and contacts will only be visible any time that the same phone is paired to the vehicle. Any time that the same
phone is not paired to the vehicle, the addresses and contacts will not be available.
• If a user stores addresses and contacts in the Navigation >> Favorites, Navigation >> Directory, and
Navigation >> Last destinations submenus while a Bluetooth phone is not paired to the vehicle, the addresses
and contacts will be available any time.
• In vehicles with Audi connect, the user is prompted to enter the
myAudi PIN when selecting online destinations or when
importing contacts from the myAudi account (Figure 3). If the
user’s Bluetooth phone (the same phone that was paired to the
vehicle when the PIN was entered initially) is paired to the
vehicle, the user will not be prompted to re-enter the PIN after it
has been entered.

Figure 3. Importing contacts from the
myAudi account.

Production Solution
Not applicable.

Service
• Explain the Technical Background to the customer.
• If the customer would like to store addresses and contacts in the Navigation >> Favorites, Navigation >>
Directory, and Navigation >> Last destinations submenus that can be viewed by any driver or passenger (no
security feature), explain that these addresses and contacts must be stored when there is no active Bluetooth
pairing. The phone’s Bluetooth radio must be OFF when these addresses and contacts are entered.
• Explain to the customer that if additional phones have ever been paired to the vehicle, it is possible that the
vehicle will pair to one of those phones if one is nearby (such as inside the customer’s home when the car is in
the garage/driveway).

Warranty
This TSB is informational only and not applicable to any Audi warranty.

© 2014 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2036575) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.