Technical Service Bulletin
91L3 UPDATE – Radio Coding Update (NVLW)
January 7, 2014
Model(s)
allroad
Q5

Year

Affected Vehicles

Vehicle-Specific Equipment

2013

See Campaign/Action screen in Elsa

None

Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On Audi vehicles with Concert sound system (PR-8UQ) and active loudspeakers (PR-9VD) manufactured within a
specific period, the sound signal may be switched to mute until the next time the ignition is switched off and on
again. This will occur when there is a DTC stored in the amplifier (digital sound system control module, J525
(address word 47)).
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 91L3 code in the Elsa Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
On Audi vehicles with Concert sound system (PR-8UQ) and active loudspeakers (PR-9VD) manufactured within a
specific period, the audio may be muted from all sources (radio, Bluetooth, media, etc.) until the next time the
ignition is switched off and on again. This will occur when there is DTC stored in the amplifier (digital sound
system control module, J525 (address word 47)).

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Start a new session.
3. In ODIS, using Flash -> SVM – Code input, perform SVM code 91L3A001 to calculate new gateway coding, set
parameters and create new installation list for gateway (Data bus on board diagnostic interface, J533 (address
word 19).
4. Once SVM is successful, do not run the code again because same steps will be repeated. The SVM code is
setup to provide same update suggestions, regardless if it has been run in the past.

Note:
If the Bluetooth wireless VAS 5054A transmitter head is used in conjunction with a VAS tester, the transmitter
head MUST BE connected with a USB cable to the tester.

© 2014 Audi of America, Inc.

Page 2 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Update Time
Requirements/
Reimbursement

To ensure prompt and proper payment, be sure to immediately enter the applicable
reimbursement code listed below upon completion of the repair work. Claims will be
paid only for vehicles that show the 91L3 code in the Elsa Campaign/Action Information
screen on the day of repair.

91L3 Saga Claim Entry Procedure
Check Elsa to determine whether Update 91L3 is open.
Service No.: 91L3
Damage Code: 0099
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria Repair operation
ID

19

Labor Operation TU
Number

Connect battery charger

2706 8950

10

Connect vehicle diagnostic tester, code J533

9144 2599

Time stated on
diagnostic protocol
(Max 30 TU)

There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service
Number, Customer Information, Dealer Number and Date.

Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
© 2014 Audi of America, Inc.

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Update
Verification

For verification, always check the Elsa Campaign/Action Information
screen. The Elsa system is the only binding inquiry and verification
system; other systems are not valid and may result in non-payment of a
claim.

Help for Claim
Input

For questions regarding claim input, contact the Warranty Helpline.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.