NHTSA ID Number: 10122149
Manufacturer Communication Number: Update Bulletin
TSB/Document Date: 2017-11-08
Summary
UPDATE Technical Bulletin (Airbag Control Module Software Update): During vehicle startup, the airbag control module may misidentify engine vibrations and/or vehicle movement due to an overly sensitive self-test of the rollover sensor. This condition results in DTC B200000 ?Control module faulty? being permanently recorded in the airbag control module, and the airbag warning light coming on in the instrument cluster. The product solution tot his issue was to update the software which is in production. The document displays how to install the software
UPDATE Technical Bulletin
December 17, 2015
69L7 UPDATE – Airbag Control Module Software Update (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within the New Vehicle Limited Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
UPDATE Code 69L7 - Airbag Control Module Software Update (NVLW)
Model(s)
Year
Engine Code
Trans. Code
Jetta
2016
All
All
REVISION HISTORY
Revision
Date
Purpose
1
December 17, 2015
Original publication
Condition
This update has been proactively released to prevent erroneous DTCs stored in the airbag control
module.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 69L7 code in Elsa, Campaign/Action Information
screen on the day of repair.
•
If the vehicle is sold it must be within the New Vehicle Limited Warranty period.
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 14
© 2015 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Technical Background
During vehicle startup, the airbag control module may misidentify engine vibrations and/or vehicle
movement due to an overly sensitive self-test of the rollover sensor. This condition results in DTC
B200000 “Control module faulty” being permanently recorded in the airbag control module, and the
airbag warning light coming on in the instrument cluster.
Production Solution
Updated software installed in production.
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Page 2 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and
keep a copy with the repair order
•
Ensure that the Status is “Open”
•
Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated
Proceed to Section B
Section B – Inspect Airbag Warning Light Condition
•
With the ignition switched ON, check the
current status of the airbag warning light.
•
If the airbag warning light is OFF,
Proceed to Section C – Update Airbag
Control Module Software.
•
If the airbag warning light is illuminated
, connect the VAS 6150C (or
equivalent) to the vehicle and perform a
Guided Fault Finding (GFF) scan.
•
If the airbag system faults include
“B200000”, replace the airbag control
module. Then, proceed to Section D –
PODS system basic settings.
NOTE
If any faults other than “B200000” are stored in
the airbag module, the root cause must be
diagnosed and repaired under New Vehicle
Limited Warranty (NVLW) PRIOR to performing
this repair procedure.
Page 3 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Section C – Update Airbag Control Module Software
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
NOTE
Prior to launching VAS Diagnostic Device application and starting control module update process, confirm
tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent
control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure:
•
Connect the tester using an Ethernet “hard line” cable between the tester and the on-line network.
DO NOT USE WI-FI.
•
Connect a USB cable between the transmitter head and the tester. Failure to do so may lead to
errors during the flash procedure.
•
DISABLE BLUETOOTH and ensure that the tester is NOT communicating via Bluetooth as
the Bluetooth protocol is not a robust data transfer environment for the flash process. DO
NOT USE BLUETOOTH for flashing. Control module failures caused by flashing via
Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under no
circumstances should they be used on battery power alone during the programming procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for the
duration of the programming, to ensure the battery state of charge remains above 12.5 volts during the
update process. If the battery drops below 12.5 volts, the programming could fail which may result in
damage to the control module.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away
from Radiator Fan(s) during Update Process!
Page 4 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SVM Update Instructions
•
Connect the tester to the on-line network
using an Ethernet cable.
•
Connect the VAS 5054A transmitter head
to the VAS tester using the USB cable.
•
Disable Bluetooth by physically turning the
switch to the off position.
NOTE
If the Bluetooth wireless VAS 5054A transmitter
head is used in conjunction with a VAS tester,
the transmitter head MUST BE connected with a
USB cable to the tester.
WARNING
The Bluetooth function of the scan tool MUST
BE PHYSICALLY SWITCHED OFF prior to
performing this update.
Page 5 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Start the ODIS program.
•
Upon ODIS startup, verify the “Flash”
Operating mode is selected as shown
.
•
Select “Start Flashing” .
•
Follow the on-screen directions.
Page 6 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Select “No RO” as shown .
•
Under the “Special Functions” tab,
select “Adapting software” ,
then select “Perform test” .
•
Select “Software update via measure
code” as shown .
NOTE
Read the on-screen options carefully.
“Software update via measure code” may
not be option #2.
Page 7 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
When prompted, enter SVM code
“3D0915” .
Airbag Control Module Software Change Table
Model
Engine
New Software Part
Number
New Software Version
(or higher)
SVM Action Code
Jetta
All
561959655
0207
3D0915
•
Select “Complete/Continue” .
•
When prompted, enter your user name
(Geko ID) and password.
•
Follow the on-screen directions and
complete the software update.
•
Reference the chart above for
applicable Part Number and Software
Level information.
Proceed to Section D – PODS System Basic
Settings
Page 8 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Section D – PODS System Basic Settings
•
When the SVM process is complete,
select “Complete/Continue” .
NOTE
The ODIS version MUST be 3.0.0 with
content version 2.30.2 or higher. Without
this ODIS version installed, PODS basic
settings is not possible.
•
Switch to the “Diagnosis” operating
mode .
•
Select “Starting Diagnosis” .
•
Follow the on-screen directions and
perform a GFF scan of the vehicle.
•
From the Control Module List, right
click on “Airbag (15-Airbag UDS)”
.
•
Select “Guided Functions” from the
drop down list that appears.
Page 9 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
From the “Guided Functions” menu,
select “J706 Occupant detect sys CM
basic setting” .
•
Select “Perform” .
•
Follow the on-screen directions to
complete the basic settings procedure.
•
Once basic settings are complete, exit
GFF and clear all DTCs.
•
Reset relevant vehicle settings (i.e.
one-touch windows, clock, etc.)
Work Complete
Page 10 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
Page 11 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair
order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
69L7
Damage Code
0099
Parts Vendor Code
3ME
Claim Type
Vehicle Wash/Loaner
Criteria I.D.
Sold vehicle: 7 10
Unsold vehicle: 7 90
Do not claim wash/loaner under this action
01
Check/updated software present, no further work required
Labor operation: 0183 00 99
10 T.U.
-ORUpdate Airbag Control Module software
Labor Operation: 2706 89 50
10 T.U.
6953 25 99
Time stated on diagnostic protocol
(maximum 60 T.U.)
-OR- (only if necessary)
Replace Airbag Control Module
Labor Operation: 6953 19 00
6953 55 50
6953 26 99
Quantity
1
1
1
1
1
1
Part Number
561959655 Z01
-OR561959655 Z02
-OR561959655 Z03
-OR561959655 Z04
-OR561959655 Z05
-OR561959655 Z06
50 T.U.
10 T.U.
Time stated on diagnostic protocol
(maximum 30 T.U.)
Description
Airbag Control Module
Page 12 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Part Description
Part No:
Quantity
Airbag Control Module (see ETKA for applicable
color code)
561959655
1
Tool Description
Tool No:
VAS Diagnostic Tester
VAS6150C (or equivalent)
InCharge 940 (INC-940)
or
Midtronics Battery Tester/Charger
GRX3000VAS
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
Page 13 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 69L7
Dear Volkswagen Customer,
Today we performed UPDATE code 69L7 on your vehicle. This UPDATE is to install
improved software in the airbag control module, and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!
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Replacement Service Bulletin Number:
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