UPDATE Technical Bulletin
December 8, 2015
91N8 UPDATE – Radio Antenna Wiring (NLVW)
NOTE:
• Perform this UPDATE on all applicable vehicles within the New Vehicle Limited Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within the
Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording//Text: (line item, customer concern description on repair order):
91N8 UPDATE – CC Radio Antenna Wiring (NVLW)

Model(s)

Year

Engine Code

Trans. Code

CC

2016

All

All

REVISION HISTORY
Revision

Date

Purpose

1

December 08, 2015

Original publication

Condition
This update has been proactively released to prevent customer complaints concerning AM radio
reception. Affected vehicles will exhibit poor AM radio reception.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 91N8 code in Elsa, Campaign/Action Information
screen on the day of repair.

•

If the vehicle is sold it must be within the New Vehicle Limited Warranty window.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Page 1 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Technical Background
During production, the coaxial cable antenna connections were switched in the connector at the radio
by the antenna cable supplier. Reversing these antenna cables in the connector will correct the AM
reception concern.

Production Solution
Antenna cables are being correctly assembled by the supplier.

Page 2 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

Section A – Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

TIP
On the date of repair, print this screen and
keep a copy with the repair order
•

Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated.

Proceed to Section B

Page 3 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Section B – Rework Radio Antenna Wiring
•

Turn the radio ON and test AM radio reception on several known-good local channels.

•

If the AM radio band is working properly, no repairs are necessary.

•

If the AM radio band has no reception, proceed with the following steps.

•

Carefully remove the radio trim bezel.

•

Remove the radio.

Page 4 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

•

Inspect the coaxial cable markings as shown .

•

With the connector positioned as pictured, the cable labeled “Ltg.1” should be in the top
position, and the cable labeled “Ltg. 2” should be in the bottom position.

•

If necessary, remove and reverse the coaxial cables in the radio connector.

Page 5 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

NOTE
The pin locations marked on the coaxial cable connector DO NOT correspond to the labels on
the cables themselves. The cable labeled “Ltg.1“ is inserted into slot “2” and vice versa.
•

Reinstall the radio.

•

Test AM radio operation to ensure the repair was successful.

•

Reinstall the radio trim bezel.

•

Clear all DTCs.

Work Complete

Page 6 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.

Claim Help

U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”

Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.

Page 7 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the
repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number

91N8

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
01
Test AM radio operation. AM radio works normally. No repairs performed.
Labor operation:

0183 00 99

10 T.U.

-ORRework radio antenna cables.
Labor operation:

9128 05 99

30 T.U.

Page 8 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Required Parts and Tools
No parts needed for this Update.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.

Page 9 of 10
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 91N8
Dear Volkswagen Customer,
Today we performed UPDATE code 91N8 on your vehicle. This UPDATE is to rework the
radio antenna cables, and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!