The Infotainment system may reboot one or more times during the update process. This is
normal and does not indicate a malfunction.
•

After the Infotainment system turns back on, enter “Service Mode” by pressing and holding
the “Menu” key button on the Infotainment unit for 10 seconds.

Page 5 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

•

Select “Software update/versions”
on the touch screen
menu.

•

Select “Update” on the
touch screen menu.

•

Select “SD card” on the
touch screen menu.

•

Select “MST2_US_VW_P0504D”
on the touch screen
menu.

Page 6 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

•

•

Select “Start” on the
touch screen menu.

Select “Next” on the touch screen menu to begin the software update.

•

When the “Reverse documentation”
screen is displayed, select “Cancel”
on the touch screen
menu.

•

The SD card update portion of the work procedure is now complete. Remove the SD card
from the 5F module in the glove box.

•

Connect the diagnostic tester to the vehicle’s Data Link Connector (DLC)
NOTE

Prior to launching the ODIS application and starting this procedure, confirm the tester screen
saver and power settings in accordance with Special Tools and Equipment – Service Information
Circular #VSE-08-18. Failure to do so may result in the tester entering power save mode during
data transfer, and subsequent control module failure.
When using VAS 6150/x & VAS 6160X tester in conjunction with a VAS 5054A wireless
transmitter head for a flash procedure, please connect a USB cable between the transmitter
head and the tester. Failure to do so may lead to errors during the flash procedure.
•

Launch the ODIS application.

•

Begin Guided Fault Finding (GFF) by clicking “Starting Diagnosis”.

•

Allow GFF to complete interrogation of the vehicle’s control modules.

•

Once the GFF interrogation of the control modules has been completed click on the
“Control modules” tab.

•

Right click on “5F Information Control Unit 1” in the control modules list.
Page 7 of 12

© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

•

Select “Guided Functions”.

•

Select “5F – Information electronics 1,
replace” .

•

Select “Perform”.

•

Select option 2, “new control module”
.

•

Select “No” .

•

Select option 1, “Software configuration
(recommended)”.

Follow the on-screen directions to complete the test plan.
Page 8 of 12

© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Enter Geko ID when prompted.

•

When directed, restart the Infotainment system by pressing and holding the ON/OFF button
(volume knob) for 10 seconds.

•

When directed, press the ON/OFF button once to switch the Infotainment system back on.

•

The update is now complete.

•

Exit GFF.

•

Remove the battery charger.

•

Close the battery cover.

•

Close the hood.

Work Complete

Page 9 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will
only be paid for vehicles that show this UPDATE code open in Elsa on the day
of repair. To help ensure prompt and proper payment, attach the screen print
to the repair order.

Claim Help

U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for
help with claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact
Information/Campaigns – “Warranty Campaign Specialist.”

Required Customer Ensure customers are aware of all work performed on the vehicle by recording
Notification
the information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the
repair order and take the time to explain this UPDATE to your customer.

Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the
repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number

91N9

Damage Code

0099

Parts Vendor Code

3ME

Claim Type

Sold vehicle: 7 10
Unsold vehicle: 7 90

Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
01 or 02
Updated software installed, no further work required
Labor operation:

0183 00 99

10 T.U.

-ORInfotainment module software updated
Labor operation:

9130 25 99

40 T.U.

Page 10 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Required Tools
Tool Description

Tool No:

Quantity

Diagnostic Tester

VAS6150C (or equivalent)

1

Remote Diagnosis
Head

VAS5054A (or equivalent)

1

Battery Tester/Charger

GRX3000VAS (or equivalent)

1

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.

Page 11 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 91N9
Dear Volkswagen Customer,
Today we performed UPDATE code 91N9 on your vehicle. This UPDATE installed revised
software into your Infotainment system which improves overall system performance. This
software update was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!