UPDATE Technical Bulletin
December 18, 2015
91N9 UPDATE – MIB2 MQB Modular Infotainment System Software Update (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within the New Vehicle Limited Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within the
Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording//Text: (line item, customer concern description on repair order):
91N9 UPDATE – MIB2 MQB Modular Infotainment System Software Update (NVLW)

Model(s)

Year

Engine Code

Trans. Code

Golf, GTI, Golf
Sportwagen

2016

All

All

REVISION HISTORY
Revision

Date

Purpose

1

December 15, 2015

Original publication

2

December 15, 2015

Criteria 02 added to the SAGA sheet

3

December 18, 2015

Information added regarding Delphi vs. TechniSat units
Information added regarding the order of adaptation steps via
Guided Fault Finding after software installation

Time on diagnostic protocol updated to maximum 70 T.U.

Condition
This update has been proactively released to prevent one or more of the following infotainment related
symptoms:
•

App-Connect malfunctions or is inoperative

•

Infotainment display goes blank or dark

•

Infotainment system freezes or reboots

•

Infotainment system turns off without input

Page 1 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Display screen turns blue with “Emergency Download” error message displayed

•

Bluetooth is unavailable or inoperative

•

Navigation system malfunctions or is inoperative

•

Voice Recognition malfunctions or is inoperative

•

Settings in menu are not stored or missing

•

Audio source changes without input after key cycle

•

SD card malfunctions or is inoperative

•

Loss of paired Bluetooth device

•

Language settings change without input

•

Loss of radio presets

•

Announcement volume changes or fluctuates without input

•

Loss of audio output

This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 91N9 code in Elsa, Campaign/Action Information
screen on the day of repair.

•

If the vehicle is sold it must be within the New Vehicle Limited Warranty period.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
Software level 0613 is available to enhance infotainment system functionality.

Production Solution
Not applicable.

Page 2 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

Section A – Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

TIP
On the date of repair, print this screen and
keep a copy with the repair order
•

Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated.

Proceed to Section B

Page 3 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Section B – Update Infotainment System Software
NOTE
•

This technical bulletin must be read in its entirety prior to performing the software
update.

•

The SD card, P/N: SW0613UD, used for this Update was supplied to each dealership
under Technical Bulletin Instance # 2042467 and WILL NOT be claimed as part of the
91N9 Update repair. Additional SD cards may be ordered from the Volkswagen
Technical Literature Ordering Center at www.vw.techliterature.com

•

The following steps MUST BE performed in the order listed below. Diverting from these
steps could cause damage to the radio. Damage to the radio is not covered under this
action.

•

Open the hood.

•

Open the battery cover.

•

Attach the GRX3000VAS Tester/Charger (or equivalent) to the vehicle battery.

•

Switch the ignition ON.

•

Switch the radio ON.

•

Check the software version by pressing the “Menu” hard key on the infotainment unit.

•

Using the tuner knob, scroll through the touch screen menu and stop on “setup”.

•

Select “Setup” on the touch screen menu.

•

Select “System Information” on the touch screen menu.
•

If the currently installed software level
is LOWER than 0613 ,
proceed with these repair instructions.

•

If the currently installed software level
is GREATER than or EQUAL to 0613,
this work procedure does not apply.

NOTE
This software update only applies to Delphi
radios. If the software level shown is 241 or
245, a TechniSat radio is installed in the
vehicle and this work procedure does not
apply.

Page 4 of 12
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Insert the SD card, P/N: SW0613UD,
into the 5F module SD card reader
located in the glove box.

•

Select “Update Software” on the touch
screen menu .
TIP

Additional copies of the SD card may be
ordered from Volkswagen Technical
Literature Ordering Center at
www.vw.techliterature.com

•

Select “Next” on the
touch screen menu.

•

The “Device not ready” screen will be
displayed temporarily.

•

After this screen is displayed, the
Infotainment system will reboot and