VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

December 16, 2015

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming Service Action 34G5 – ATF Pipe Bracket
2014-2015 Model Year Volkswagen Touareg 3.0L TDI

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
We would like to inform you of an upcoming service action. Please refer to the attached Campaign
Data Sheet for additional information.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery
to consumers.
If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Customer Protection
Attachment: Campaign Data Sheet (1)

34G5/7U

CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION
CUSTOMER NOTIFICATION DATE

Service Action

34G5
United States and Canada
2014-2015 MY Volkswagen Touareg 3.0L TDI
Automatic Transmission Fluid (ATF) Pipe Bracket
Over time and in rare cases, vehicle and road vibrations can cause a small
automatic transmission fluid (ATF) pipe leak to occur.
Install a bracket on the ATF pipe to help prevent pipe vibration.
January 2016

ELSA VISIBILITY DATE

On or about December 17, 2015

OMD Web VISIBILITY DATE

On or about December 17, 2015

TOTAL AFFECTED
VEHICLE COUNT

DEALER INVENTORY
CPO INVENTORY

APPROXIMATE REPAIR TIME
PARTS REQUIRED
INITIAL PARTS ALLOCATION DATE
EXPIRATION DATE
ADDITIONAL INFORMATION

USA: 4,511

CANADA: 2,205

USA: 7

CANADA: 13

USA: 52

CANADA: 0

Up to 40 TU
SEE WORK PROCEDURE
On or before December 16, 2015
December 31, 2018
Parts will be allocated prior to campaign release, and will be on Upper Order
Limits.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

Frequently Asked Questions (FAQ)

SUMMARY
Campaign Code: 34G5
Affected Vehicles: 2014-2015 MY Volkswagen Touareg 3.0L TDI
Problem Description: Over time and in rare cases, vehicle and road vibrations can cause a small automatic
transmission fluid (ATF) pipe leak to occur.
Corrective Action: Install a bracket on the ATF pipe to help prevent pipe vibration.
Campaign Expiration Date: December 31, 2018.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to
consumers.
What does the driver experience with this issue?
Over time and in rare cases, vehicle and road vibrations can cause a small automatic transmission fluid (ATF)
pipe leak to occur. If this happens, customers may notice small drops of transmission fluid on the ground
beneath their vehicle.
No accidents or injuries related to this issue have been reported.
Is a loaner vehicle or towing assistance being covered under this action?
In the event a request is made, please follow existing alternate transportation/towing assistance guidelines to
assist the customer. Charges for either service cannot be billed against this campaign but must be handled
separate from the campaign. Dealers placing customers into loaner vehicles should refer to the Mobility
Program Loaner Vehicle Claim Instructions VWS-14-01.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their
inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area
where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Volkswagen Public Relations.
How should customers seeking reimbursement for out-of-pocket expenses be addressed?
Customers seeking reimbursement under this action should refer to the reimbursement instructions that were
included with their notification letter for information on what is required in order to request reimbursement.
Reimbursement will come directly from Volkswagen, and is not something that a dealership would address.
Customers can also contact Volkswagen Customer CARE/Relations directly with any questions they may have
regarding reimbursement.
What is the parts allocation plan for this action?
Parts will be allocated prior to campaign release, and will be on Upper Order Limits.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

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34G5/7U

FOR USA ONLY:
vw.com VIN Lookup Tool Visibility
On or about December 17, 2015, the campaign code will appear for affected vehicles in the vw.com VIN lookup tool.
Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the
Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN).

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

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34G5/7U