Technical Bulletin
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Eng. Code(s)

Trans. Code(s)

VIN Range From

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2016

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Condition
91 16 01 January 29, 2016 2035473 Supersedes Technical Bulletin V911509 dated September 15, 2015 to
include additional instructions.
Infotainment Worksheet (U.S. Only)

Technical Background
This bulletin provides instructions and information for completing and submitting the updated web version of the
Infotainment Worksheet. Like the previous version, the Infotainment Worksheet allows more detail to be provided
for repairs related to the Infotainment System (radio, navigation, Bluetooth, telephone systems, etc.). The new
web version provides an easier approach by which to complete and submit the information.
Because of advanced and frequently changing technology, it is critical that detailed information is provided in
order to better understand issues related to Infotainment.

One or more of the following symptoms are possible, but not limited to:
 Poor AM/FM/Satellite radio reception.
 Poor sound quality.
 Inability/difficult to pair phones, phone loses pairing.
 Navigation system malfunctions or is inoperative.
 Car-Net system malfunctions or is inoperative.
 Rearview Camera malfunctions or is inoperative.
 Radio or Navigation display issues.
 Poor sound quality during phone calls.
 CD player/changer malfunctions or is inoperative.
 Voice command(s) malfunctions or is inoperative.

Tip:
If the repair to the Infotainment system being performed is part of an existing Technical Service Bulletin,
it is not mandatory that the Infotainment Worksheet be submitted. However, it will then be mandatory that
the 7-digit (example: 2035473) Technical Bulletin number be specifically referenced in the warranty claim
comments. Specific information regarding the customer complaint will also be mandatory.

Page 1 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Production Solution
Not applicable.

Service
Tip:
Refer to Elsa for other Technical Bulletins that may apply to specific vehicles with customer complaints related to
the Infotainment System. These Technical Bulletins provide important information about vehicle and/or
component specific issues.
If diagnosis leads to the repair or replacement of one or more component(s) in the Infotainment System, it will be
necessary to complete the Infotainment Worksheet. The Infotainment Worksheet can be accessed by clicking the
appropriate link on the VW Hub (figure 1).

Figure 1

An additional link to the form is also available on Service Net (figure 2).

Figure 2
Page 2 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Once the form is opened, please fill in all the applicable information related to the repair. Click the “Submit
Infotainment Report” button at the bottom of the form once completed. Once the form has been submitted, no
further action is required and another form can be completed if necessary (Figure 3).

Figure 3

Page 3 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Information only.

Required Parts and Tools
No special parts required.
No special tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.