2016

A7/S7/A7 TDI/RS 7
Client

Audi Delivery Guidelines

Stock No.

Delivery Date

VIN

Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure customer has requested activation of Audi connect, and
activate prior to customer arrival at MyAudiconnect.com, if
Audi connect Request to Initiate Services and AT&T T&C have
been signed. (if equipped)(USA Only)

 Check interior for cleanliness, grease marks and damage.

 Ensure Final Vehicle Quality Inspection Is Completed
 Deactivate the connection prompts for the online services (TEL
function button > Settings > Connections > Data Connection >
select Without request) (USA Only)

 Verify vehicle is equipped as specified and all accessories are
installed
 Repair all defects prior to customer delivery
 Check front/rear floor mats are locked in

Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Audio and Entertainment System Controls

 Demonstrate Memory Seats

 Hands-Free Communication

 Personalize Vehicle Settings Bluetooth: Connect customer’s
Bluetooth phone and assist in copying and accessing phonebook entries. (up to 4,000 contacts) Ensure connection will
occur automatically upon re-entry if desired. Refer to www.
audi.com/bluetooth for compatible phone list

 Heating, Ventilation, Air Conditioning (HVAC)
 Navigation System
 Cruise Control
 Demonstrate trunk lid functionality, including the height
adjustment
Exterior

Exterior (continued)

 (If equipped with Keyless entry) Explain to the customer that
the vehicle is set from the factory to unlock only the door that
is approached. Show them in the MMI under vehicle settings,
where they can select their central locking preference and
adjust it to “all doors” if preferred.

 Show how to open fuel door – push / pull release (show AdBlue
fill – TDI only)

 Demonstrate how to operate the power tailgate via the remote
control master key, driver’s door, and tailgate
 Advise the customer that Audi recommends using Top Tier Detergent Gasoline with a minimum octane rating of 91 AKI (95
RON) (for gasoline engines only).
 Advise the customer to only use oil that meets Audi standards:
• VW 502 00/505 00 for gasoline engines
• VW 504 00/507 00 for diesel engines
Effective 2-25-2015-US
Version 1.1

 Explain the misfuel inhibitor feature on the fuel tank (TDI only)
 Explain AdBlue and messages shown if AdBlue level is low or
empty (TDI only)
 Adjust tailgate height to customer preference. Demonstrate
tailgate and height operation
Interior
 Explain wiper/washer system/rain sensor
 Show Homelink® location and setup
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Interior (continued)

Owner’s Documents (continued)

 Show how to set the clock, daylight savings time and time zone
manually

 Explain the “text to phone” features for viewing tutorials on a
smart phone or at the Audi Technology website:
www.auditechnology.com

 Show front seat ventilation & massage (if equipped)
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”
 Demonstrate climate control functions (front and rear). Explain
“hi”/“lo” fan settings/speed for faster heating and cooling
 Explain Star (*) button on the steering wheel (if equipped) – If
in the Preset Station List, press the * button to cycle through
presets. If in Station List, press * button to cycle through station list
 Explain that the small red triangle puts the system into AUTO
mode and that it will automatically adjust the fan speed to
reach the temperature
 Demonstrate cruise control/ACC (if equipped)
 Demonstrate and explain Head-up Display (if equipped)
 Review the Start-Stop-System info card with the customer.
 Show seat, mirrors and steering column adjustments including exterior mirror tilt function. Advise exterior mirrors fold in,
make adjustments in the MMI
 Demonstrate seat positioning and memory settings using front
seat controls. Show how to adjust headrest in all different axis
directions

 Owner’s Manual, MMI Manual and other manuals as equipped
 24-Hour Roadside Assistance information; ask customer to
program number in their phone: 1-800-411-9988
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law (USA ONLY)
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
Introduce MMI Navigation System
 Review the MMI controls and basic functionality (buttons: function, on/off, arrow control, and back)
 Moving a map and adjusting the sound distribution

 Mention seatbelt movement

 Input letters, numbers, symbols, add a space, delete a character

 Show how to access the Vehicle functions within each tab. Point
out the items which can be set via the MMI (e.g., time, miles
vs. km, etc.). Reset “Trip Comp 1 and 2” prior to delivery

 Show how to set the ambient lighting in the vehicle interior (if
equipped)

 Show how to activate heated mirrors and seat heating/ ventilation
 Demonstrate heated steering wheel operation (if equipped)
 Show cooled glove box

 Explain Tire Pressure Monitoring System and how to reset in
the MMI
Media Overview

 Show how to adjust comfort arm rest (longitudinal adjustment)

Radio (AM/FM/SAT)

 Demonstrate sunroof operation

 Explain the scanning/tuning functions

 Show rear seat pass through

 Walk the customer through the steps to program favorite radio
stations (press and hold knob). The customer should do this
with your guidance

 Multifunction steering wheel functions (toggle, scrolling, menu
button)
 Driver Info Display/Trip Computer: Explain toggle function via
“RESET” on stalk. Show the different tabs that will display

 Show the customer the manual seek feature. Select the FM
Band > Functions. Turn control knob to Tuning/Channels and
press the knob.

 Demonstrate valet function (ensure not activated) – refer to
the owners manual for details

 Explain the settings for the Bang & Olufsen® system (if
equipped)

Owner’s Documents
 Explain the USB launcher use
 ABS should insert their business card in the slots available next
to the USB launcher

Effective 2-25-2015-US
Version 1.1

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Media Overview (continued)

Voice Controls (continued)

Radio (AM/FM/SAT) (continued)

 Radio station, CD/DVD, or Jukebox

 Explain to the customer that they have a 3 month free subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list, and
demonstrate presetting a station of their choice for them.

 Demonstrate how to use SIRI “Eyes Free”/S Voice by holding
the voice activation button for 4 seconds

 Show how to program preferred radio stations (press and hold
knob)

Bluetooth Capability
 Pair the customer’s phone with the vehicle and store customer’s
contacts (up to 4,000 contacts)

CD/DVD Media

 Demonstrate making a call via voice and steering wheel commands

 Explain CD/DVD loading/unloading

 Demonstrate how to answer, ignore and end calls

 Supported file extensions and formats per MMI manual (.wma,
.m4a, .flac, .wav)

 Refer to www.audi.com/bluetooth for compatible phone list

Jukebox
 Hard drive capacity (10 GB)
 Demonstrate importing and sorting from SD Card/Retail Audio
CD/USB input. Supported file formats: .wma, .m4a, .flac, .wav

 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Demonstrate conference calling (enable in the MMI under Telephone > Call Options menu

Video Capability

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

 Demonstrate Video Playback using the SD media, Jukebox, &
DVD media

Audi connect (if equipped) (USA ONLY)

Navigation
 Show how to enter a stopover
 Show how to store a destination
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth Mapping [with Audi connect services enabled])
 Show how to manipulate the map (zoom, scroll map area)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to input an address and a POI as the destination
using the MMI and voice commands (use Online Destinations if
equipped with Audi connect)

 Activate services prior to customer arrival and provide overview
of features
 Ensure customer has requested activation of Audi connect
• Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect. A myAudi account needs to be
active to use the following features: myAudi Destinations,
Personalized News, Facebook/Twitter
• Explain trial period for Audi connect and how to extend service
• Explain Wi-Fi hotspot capabilities
 Point out that the Audi connect brochure (located in the glove
box) contains additional information for customer review after
delivery

 Demo how to “cancel” route guidance using voice commands
(“Cancel route guidance”) and the MMI (NAV > Destination >
Cancel)

 Have the customer set up their Wi-Fi password Via TEL > Settings > Wi-Fi Settings > Select “Password.” Ask the customer
to enter an easy way to remember the password of at least 8
characters. Then Select “Apply settings” to save it

 Explain the Nav-Data-Update process. Available 2 times a year
for 3 years

 Show Online Traffic Info (INRIX), fuel updates, weather information, and real-time news feeds

Voice Controls

 Show the customer how to use the Audi connect App, and all
of it’s features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming

 Demonstrate the voice command feature (i.e., accessing
“Help,” dialing a phone number, calling a contact, using the
steering wheel voice command button, etc.)
 Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Set up MMI > Voice Recognition > Individual
Speech Training)
Effective 2-25-2015-US
Version 1.1

Orientation Drive
 Show how to set electromechanical parking brake
 Explain the purpose of Start-Stop (fuel economy/CO2)
 Show how to set the electromechanical parking brake
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Orientation Drive (continued)

Orientation Drive (continued)

 Explain what happens during start-stop system transitions
(feels and sounds)

 Explain adaptive cruise control with stop & go function. Explain
the city auto e-brake feature

 Show how to enable and disable the start-stop system

 Explain Audi pre sense system with active safety system (based
on installed equipment)

 Explain Audi side assist functionality (if equipped): Point out
the side assist button on the driver’s side door. Show how to
adjust the side assist light brightness in the MMI.
 Explain Audi drive select and how to select the various modes
(if equipped)
 If equipped with front and rear park sensors, show the customer how they can customize the volume through the MMI under
“Driver Assist>Parking Aid”.
 Explain the functionality of Audi braking guard and show how
to set in the MMI
 Keyless Go: No ignition for key. Show how to start vehicle using
Start/Stop button Discuss that foot must be on brake when
starting/stopping
 Explain the city auto e-brake feature
 Activate and demonstrate navigation system with real-time
traffic

 Demonstrate Tiptronic function
In Car Video Tutorials
 Show the customer how to view the In Car Video Tutorials
 Point out these videos can also be viewed in the following ways:
Explain the USB launcher, which can be found in the “Quick
Questions & Answers Guide” Via www.auditechnology.com Via
www.audiusa.com/help/video-tutorials
 Select the Car function button > Owner’s Man. control button
and follow the prompts
• Via the USB launcher found in the “Quick Questions
& Answers Guide”
• Via www.auditechnology.com
• Via www.audiusa.com/help/video-tutorials

 Explain Audi lane assist functionality (if equipped): Show how
to set the steering wheel vibration in the MMI. Show how to
activate the system with the button on the turn signal. Only
works at speeds of 40 mph (65 km/h) or more

End the orientation drive in the service write-up area

 Demonstrate operation of Audi parking system plus with rear
view camera and top or corner view cameras (if equipped)

Service Introduction

 Night vision assistant: Show where the night vision assistant
button is located. Show how to adjust the various settings in
the MMI

 Ask customer if you can program service department’s phone #
in their phone

 Tour service department and introduce to Service Manager and
Service Consultant
 Set up first service appointment

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature
Effective 2-25-2015-US
Version 1.1

Date
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