NHTSA ID Number: 10120719
Manufacturer Communication Number: Campaign Circula
TSB/Document Date: 2017-10-25
Summary
Certain vehicles were produced with wheels that do not meet Audi
appearance requirements. In the event an owner wishes to replace a wheel, four new wheels would need to be purchased because a matching replacement for the existing factory wheel would not be available. This can result in considerable expense to the owner and lead to customer dissatisfaction. In order to ensure continued customer satisfaction, Audi has obtained a set of four brand new wheels for each affected vehicle and will install them in place of the factory-installed wheels free of charge. The new wheels meet Audi appearance specifications, and are also available for replacement ordering by Audi dealers.
IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.
Customer Satisfaction Campaign
Code: 44L6
Subject:
2015 MY Audi A7
Wheel Replacement
Problem Description
Certain vehicles were produced with wheels that do not
meet Audi appearance requirements. In the event an
owner wishes to replace a wheel, four new wheels would
need to be purchased because a matching replacement
for the existing factory wheel would not be available.
This can result in considerable expense to the owner
and lead to customer dissatisfaction.
Corrective Action
In order to ensure continued customer satisfaction, Audi
has obtained a set of four brand new wheels for each
affected vehicle and will install them in place of the
factory-installed wheels free of charge. The new wheels
meet Audi appearance specifications, and are also
available for replacement ordering by Audi dealers.
Affected Vehicles
U.S.A. and CANADA:
2015 MY Audi A7
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:
•
•
•
•
Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.
February 4, 2015
Parts Information and Allocation
Due to the small number of affected vehicles, parts will
only be allocated for affected vehicles in dealer new-car
inventory. Dealers scheduling this repair with customers
should ensure that the replacement parts are ordered
and on-hand to coincide with the customer’s scheduled
service appointment.
If you have exceeded your weekly Upper Order Limit,
please submit your requests for additional parts via
email to upperorderlimits@vw.com.
If you have questions regarding parts, please contact the
Parts Helpline at 800-767-6552.
Owner Notification Mailing
On or about February 3, 2015, the customer mailing will
take place. A sample copy of the owner letter is
enclosed.
Customer Satisfaction Campaign Expiration Date
• This campaign will be available for customers free of
charge only until February 28, 2016. Vehicles
repaired under this action must have this service
completed on or before February 28, 2016 to be
eligible for payment.
• Inspections/repairs performed after February 28,
2016 will not be eligible for payment. Dealers
should keep this expiration date in mind when
scheduling customers for this action.
• If a customer wishes to have this service performed
after the expiration date, your dealerships normal
parts and labor cost associated with this repair will
apply.
Inventory Vehicle Open Campaign/Action Report
(AIM)
On or about February 3, 2015, affected vehicles will be
listed on the Inventory Vehicle Open Campaign Action
report under My Dealership Reports (found on
www.accessaudi.com & AIM). A list will not be posted for
dealers who do not have any affected vehicles.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015
44L6/A1 Page 1 of 6_02042015
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.
Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:
44L6
0099
Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 4G
Replace all 4 wheels on vehicle.
Repair operation:
Quantity
4.0
Outside Material
Amount
$5.00
4412 56 99
140 T.U.
Part Number
Part Description
4H0 601 025 BS
Alloy wheel*
Part Number
Part Description
Wheel Weights
Wheel Weights
*Causal Indicator: Select “alloy wheel” as causal part
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015
44L6/A1 Page 2 of 6_02042015
Customer Letter Example (USA)
Subject:
Customer Satisfaction Campaign 44L6 – Wheel Replacement
Certain 2015 Model Year Audi A7
Dear Audi Owner,
As part of Audi's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
customer satisfaction campaign on certain 2015 model year Audi A7 vehicles. Our records show that you are the owner
of a vehicle affected by this action.
What is the issue?
Certain vehicles were produced with wheels that do not meet Audi appearance requirements.
In the event an owner wishes to replace a wheel, four new wheels would need to be
purchased because a matching replacement for the existing factory wheel would not be
available. This can result in considerable expense to the owner and lead to customer
dissatisfaction.
What will we do?
In order to ensure your continued satisfaction, Audi has obtained a set of four brand new
wheels for your vehicle and will install them in place of the factory-installed wheels free of
charge. The new wheels meet Audi appearance specifications, and are also available for
replacement ordering by your Audi dealer.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule this service. This work will take approximately two hours to
complete, and, as stated above, will be performed at no cost to you. Please keep in mind that
your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
This customer satisfaction campaign will be available for you free of charge only until
February 28, 2016. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review your
reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a
reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (44L6)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your
Vehicle Identification Number (VIN). As always, if you have any questions or if you need
additional assistance, please contact Customer Experience or your authorized Audi dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015
44L6/A1 Page 3 of 6_02042015
Customer Letter Example (CANADA)
Subject:
Customer Satisfaction Campaign 44L6 – Wheel Replacement
Certain 2015 Model Year Audi A7
Dear Audi Owner,
As part of Audi's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
customer satisfaction campaign on certain 2015 model year Audi A7 vehicles. Our records show that you are the owner
of a vehicle affected by this action.
What is the issue?
Certain vehicles were produced with wheels that do not meet Audi appearance requirements.
In the event an owner wishes to replace a wheel, four new wheels would need to be
purchased because a matching replacement for the existing factory wheel would not be
available. This can result in considerable expense to the owner and lead to customer
dissatisfaction.
What will we do?
In order to ensure your continued satisfaction, Audi has obtained a set of four brand new
wheels for your vehicle and will install them in place of the factory-installed wheels free of
charge. The new wheels meet Audi appearance specifications, and are also available for
replacement ordering by your Audi dealer.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule this service. This work will take approximately two hours to
complete, and, as stated above, will be performed at no cost to you. Please keep in mind that
your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
This customer satisfaction campaign will be available for you free of charge only until
February 28, 2016. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within
a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (44L6)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015
44L6/A1 Page 4 of 6_02042015
Campaign Work Procedure
44L6 Customer Satisfaction Campaign
Required Tools:
•
Torque Wrench 1332 40 – 200 Nm or
equivalent
Required Parts:
Quantity
4
Part Number
Part Description
4H0 601 025 BS
Alloy wheel
Work Procedure
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order
⇐ Ensure that the Status is “Open”
⇐ Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015
44L6/A1 Page 5 of 6_02042015
Section B – Remove Wheels and Install New
Wheels
•
Remove all 4 wheels from vehicle.
•
Remove tires from current wheels and
install on new wheels, 4H0 601 025 BS.
•
Balance new tire and wheel assembly.
•
Reinstall tire and wheel assembly on to
the vehicle and torque to 120 Nm.
•
Drill hole in old rims so they are not able to
hold pressure.
Proceed to section C
Section C – Campaign Stamp
⇐ Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal
(item# AUD4927ENG).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
Proceed to Section D
Section D - Parts Return/Disposal
Properly destroy or dispose of removed parts in
accordance with all state and local requirements,
unless otherwise indicated and/or requested
through the Warranty Parts Shipping Portal
(WPSP) for U.S. and SAGA for Canada.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015
44L6/A1 Page 6 of 6_02042015
Frequently Asked Questions (FAQ)
Customer Satisfaction Campaign 44L6
SUMMARY
Campaign Code: 44L6
Affected Vehicles: Certain 2015 MY Audi A7 equipped
Problem Description: Certain vehicles were produced with wheels that do not meet Audi appearance
requirements. In the event an owner wishes to replace a wheel, four new wheels would need to be purchased
because a matching replacement for the existing factory wheel would not be available. This can result in
considerable expense to the owner and lead to customer dissatisfaction.
Corrective Action: In order to ensure continued customer satisfaction, Audi has obtained a set of four brand
new wheels for each affected vehicle and will install them in place of the factory-installed wheels free of charge.
The new wheels meet Audi appearance specifications, and are also available for replacement ordering by Audi
dealers.
What is the parts allocation plan for this action?
•
A small parts allocation will take place prior to customer notification.
•
If additional parts are required for critical cases, please contact the Parts Specialists at 800-767-6552.
Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current AIM report to identify any affected vehicles that may be in their inventory. In
the interest of customer satisfaction, affected vehicles should be kept in a secure area where they cannot be
made available for sale, lease, trade or demo use until this repair has been performed.
What is the expiration date for this customer satisfaction campaign?
This campaign will be available for customers free of charge only until February 28, 2016. Vehicles repaired
under this action must have this service completed on or before February 28, 2016 to be eligible for payment.
Work performed after February 28, 2016 will not be eligible for payment.
expiration date in mind when scheduling customers for this action.
Dealers should keep this
If a customer wishes to have this service performed after the expiration date, your dealerships normal parts and
labor cost associated with this repair will apply.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 1
44L6/A1
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TSB/Document ID: Campaign Circula
Replacement Service Bulletin Number:
MFR Communication Date: 2015-02-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: WHEELS
MFR Component System:
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