IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.

Service Action
Code: 17F2
Subject:

2013 MY Audi S6, S7, A8 and S8 with 4.0L Engine
Oil Filter Bypass Valve

Problem Description
The oil filter bypass valve on certain 2013 model year
Audi 4.0L vehicles may not be present or may have
been incorrectly installed during production.
Corrective Action
Inspect and, if necessary, replace/install oil filter bypass
valve.
Affected Vehicles
U.S.A. and CANADA:
2013 MY Audi S6, S7, A8 & S8 with 4.0L Engine
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:
•

•

•
•

Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.

February 03, 2015

Owner Notification Mailing
On or about February 03, 2015 the customer mailing will
take place. A sample copy of the owner letter is
enclosed.
Service Action Expiration Date
• This service action will be available for customers
free of charge only until February 28, 2017.
Vehicles repaired under this action must have this
service completed on or before February 28, 2017 to
be eligible for payment.
• Inspections/repairs performed after February 28,
2017 will not be eligible for payment. Dealers
should keep this expiration date in mind when
scheduling customers for this action.
• If a customer wishes to have this service performed
after the expiration date, your dealerships normal
parts and labor cost associated with this repair will
apply.

Inventory Vehicle Open Campaign/Action Report
(AIM)
On or about February 03, 2015, affected vehicles will
be listed on the Inventory Vehicle Open Campaign
Action report under My Dealership Reports (found on
www.accessaudi.com & AIM). A list will not be posted
for dealers who do not have any affected vehicles.
Parts Information and Allocation
Parts will be allocated prior to customer notification. If
you have exhausted your allocated parts but have
exceeded your weekly Upper Order Limit, please
submit your requests for additional parts via email to
upperorderlimits@vw.com.
If you have questions regarding parts, please contact
the Parts Helpline at 800-767-6552.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015

17F2/D1 Page 1 of 13

Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the
following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that show
this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach the
screen print to the repair order.

Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:

17F2
0099

Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 4G or 4H
Inspect oil filter valve; Valve is installed correctly
Repair operation:

1733 01 99

70 T.U.

Quantity

Part Number

Part Description

1.00

079 198 405 D

Oil filter element with seals**

Up to 7.00
OR
Up to 0.70 and $3.40

G 052 167 S0
OR
ZVP000540*

Engine Oil (Castrol Dealers and Canada)
OR
Engine Oil (Non-Castrol Dealers)
*Entered in Outside Material

** Causal Indicator: Mark Oil filter element with seals as causal part

-ORInspect oil filter valve; Valve is installed incorrectly; Replace valve
Repair operation:

1733 55 99

80 T.U.

Quantity

Part Number

Part Description

1.00

079 198 405 D

Oil filter element with seals**

1.00

079 103 765 A

Oil filter bypass valve

Up to 7.00
OR
Up to 0.70 and $3.40

G 052 167 S0
OR
ZVP000540*

Engine Oil (Castrol Dealers and Canada)
OR
Engine Oil (Non-Castrol Dealers)
*Entered in Outside Material

** Causal Indicator: Mark Oil filter element with seals as causal part
-Continued on next page-

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015

17F2/D1 Page 2 of 13

-ORInspect oil filter valve; Valve is missing; Install valve
Repair operation:

1733 23 99

80 T.U.

Quantity

Part Number

Part Description

1.00

079 198 405 D

Oil filter element with seals**

1.00

079 103 765 A

Oil filter bypass valve

Up to 7.00
OR
Up to 0.70 and $3.40

G 052 167 S0
OR
ZVP000540*

Engine Oil (Castrol Dealers and Canada)
OR
Engine Oil (Non-Castrol Dealers)
*Entered in Outside Material

** Causal Indicator: Mark Oil filter element with seals as causal part
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service
Number, Customer Information, Dealer Number and Date.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015

17F2/D1 Page 3 of 13

Customer Letter Example (USA)

This notice applies to your vehicle:

Subject:

Service Action 17F2 – Oil Filter Bypass Valve
2013 Model Year Audi S6, S7, A8 & S8 with 4.0L Engine

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2013 model year Audi S6, S7, A8 & S8 4.0L engine vehicles. Our records show that
you are the owner of a vehicle affected by this action.
What is the issue?

The oil filter bypass valve may not be present or may have been incorrectly installed
during production.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, replace/install the oil filter
bypass valve. This work will take about two hours to complete and will be performed
for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
This service action will be available for you free of charge only until February 28,
2017. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (17F2)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com
and enter your Vehicle Identification Number (VIN). As always, if you have any questions
or if you need additional assistance, please contact Customer Experience or your
authorized Audi dealer.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2015

17F2/D1 Page 4 of 13

Customer Letter Example (CANADA)

This notice applies to your vehicle:

Subject:

Service Action 17F2 – Oil Filter Bypass Valve
2013 Model Year Audi S6, S7, A8 & S8 with 4.0L Engine

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2013 model year Audi S6, S7, A8 & S8 4.0L engine vehicles. Our records show that
you are the owner of a vehicle affected by this action.